[iOS] Lag, Crashing and Performance Investigation

Hi Summoners!

Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.

As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.

If you are experiencing crashing, lag, unresponsive controls or performance problems in the iOS version of The Contest, please reply using the template below.

This thread is for iOS users only.

In-Game Name: Please include your in-game (not forum) name.
Device and Model: (Example, iPhone 7)
Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.”
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of the game you have installed, go to the App Store and confirm that you have the latest version installed which will show you the number.
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.

Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.

Comments

Ronnyman889

iPad Air 2
iOS 13.7

Don’t know what you have pushed but the iPad is boiling hot after minutes of play. Arena, AQ or event doesn’t matter. Same result all over.

Game version 29.0

Suspect the heat causing iPad to crash the game to prevent serious damage or it could easily be your **** up game

Ronnyman889

Game has so many crashes in every part of the game. Is it any point in reporting them?

It’s happening often and the newest release didn’t fix the problems

Klo35

In game name: Klo35
Phone: Xiaomi Redmi Note 8T
Android 9PKQ1.1960616.001
In game: eq,story, aq, aw
Description:
1. lag is unberable, getting hit on heavy, sp on whole screen. Unable to dodge
2. Winter soldier synergy with Killmonger is broken, damage is not higher than 3 k on crits
3. Eq, map2, after 2 fury buffs on rage node defender gets unblockable

Leeese

In-Game Name: CaptainVVinter
Device and Model: ipad a1954
Device Operating System: iOS 14.1
Cellular or WiFi: Both
Game Version Installed: 29.0.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest, Store, Mid load screen, Ask for help, Opening crystals, literally every part of the game.
Description of the Issue: constant crashing and freezing making the game unplayable. Spend more time going back into the game after every single crash than actually playing the game.

Mauled

iPhone. 7, whatever the latest iOS is. Game crashes every 10-15 minutes or so whether I’m in a fight or not. Been doing this for a month now.

Thecurler

Both over Wi-Fi and cellular, makes no difference. Latest iOS and game version.
Every combat area of the game.

iPhone 12. Dropped inputs, especially block/parry. Incorrectly recognised inputs. Taps registered as swipes resulting in unintended dashes in / out. Light attacks register as mediums. Just a horrible experience, gameplay is all over the place with controls not working. Zero combat lag.

iPhone XR. Dropped inputs not as frequent but still happen. Chronic combat lag spikes.

MCOC is the only app either device have any problems with.
I’m absolutely sick to death of posting in here. Sort the f####%#% game out.

unknown

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Thecurler

https://youtu.be/MwXYUjc7Dgs

Just recorded this from AQ. Two random dashes. Should be fairly obvious which ones they are.
Obviously I didn’t get punished too badly in this fight but against mini’s and the boss, AW fights, cavalier eq fights etc I’m getting wrecked through no fault of my own.

Joshausburn

Just had an AQ mini boss fight crash and get the half health penalty. Kabam you should drop the penalty until this crashing gets fixed. I bring my symbiote supreme just for silver surfer and losing him sucks when I did nothing wrong.

Menkent

Hot mess. Crashing every 15-30 minutes with no consistent trigger. Before fights, during fights, after fights, home screen, menus...

HULK_BREAK

THE GAME STILL CRASHES EVERY 10-15 MINUTES SINCE A MONTH !!!

10 PAGES AND NOT AN ANSWER
IF IT WERE AN ERROR GIVING US AN ADVANTAGE, YOU WOULD HAVE DONE EMERGENCY MAINTENANCE LIKE RAIN
PS: YES. I AM SCREAMING !!!

RSkw

IGN: MhSkywalker
iPhone: 7
IOS 13.7
Latest updated version of the game

Issue:
Game crashes almost every time I try to play. I play for 10-15 minutes, the phone overheat and the game crashes. Very frustrating as this means I can’t play for longer than a certain amount of time without a game crash.

Leeese

In-Game Name: CaptainVVinter
Device and Model: ipad a1954
Device Operating System: iOS 14.1
Cellular or WiFi: Both
Game Version Installed: 29.0.0
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest, Store, Mid load screen, Ask for help, Opening crystals, literally every part of the game.
Description of the Issue: constant crashing and freezing making the game unplayable. Spend more time going back into the game after every single crash than actually playing the game.

Follow up to this. Just tried playing again and it crashed 10 times in 10 minutes... Its getting so bad with crashing that the game is literally unplayable.

Darkknight_94

THE GAME STILL CRASHES EVERY 10-15 MINUTES SINCE A MONTH !!!
10 PAGES AND NOT AN ANSWER
IF IT WERE AN ERROR GIVING US AN ADVANTAGE, YOU WOULD HAVE DONE EMERGENCY MAINTENANCE LIKE RAIN
PS: YES. I AM SCREAMING !!!

.
Same here mate ! More than 10-15 threads I already posted regarding game crashing issue but no answer or update from kabam guys on it ! Seems like even kabam forum is broken

Ronnyman889

iOS 14.2
Game 29.0
iPad Air 2

Inputs are dropping, frame rare are ever changing and the flow in the game are in general worse every time you push a fix or version.

Don’t get it, why the constant need for tweaking and changing of the settings?
You probably won’t admit it but you have for sure made some adjustments that inflected a few week ago messing up how the game behaves.

So tired and irritated over the troubles, impacting the use of the resources to cope with the flaws you made. Struggling to deliver in one round of AQ and AW, then flying through the next.
I don’t change style of play neither the champs but the outcome is totally different from one to the next.
More or less every time my champ are closing in the opponent when the fight starts I get sucker punched in the face even before into the circle. Inputs not reacting at all before the punches has landed.
Left controls always having issues where input not being registered, both for normal use and specials. Right side is more or less always fine. Yes, I’ve tried to flip the iPad around to check for screen issues but the result are same.

Don’t ignore all the feedback you receive and pretend it’s not a game problem, been playing this game for to long to accept that it’s all on the users side.

Arby0314

I can use my tablet as a hand warmer these days

KnightClaw2044

in game name: KnightClAw2044(Aegon A)
ipad 6th gen
ios 13.7
newest mcoc version
full secure wifi
In AQ and AW I will start a fight and then it will kick me out of the whole app taking my health and losing points. In arenas it will happen too and in EQ or story questing. Sometimes it will happen as I use in game chat or rank up champs or use other screens in game. I have experinced this for a month before we had the update for Red Goblin and Cosmic Ghost Rider and it is still happening. It is almost every day and my leader and officers are getting annoyed. I have always been a player whos counted on to boss and mini boss kill and now I can't even fight a spider man og with corvus to get my charge. I get kicked out of the WHOLE APP. not just the fight

Please fix this and I really hope we have some amazing compensation.
Thanks for all you do Kabam team.

Ashgrove

In-Game Name: Ashgrove
Device and Model: iPhone X
Device Operating System: iOS 14.1
Cellular or WiFi: both
Game Version Installed: 29.0.0
Game Mode: Arena battle
Description of the Issue: Phone abruptly reboots during battle. This began yesterday after updating to iOS 14.1. This happened three times in a row while in Strong Family 3vs3. So far I've only noticed it in Arena battles. It's intermittent (I just played two successful series). I've also battled twice in Alliance War successfully.

drewtriv

In-Game Name: Will triv
Device and Model: iPhone 11 Pro Max
Device Operating System: 14.1
Cellular or WiFi: Both
Game Version Installed: Latest
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. All modes
Description of the Issue: Approx 2-3 weeks
Parry/blocking not working intermittently
Hold block but dash forward mostly at the start of a fight
Frame rate lag
Jumpy graphics ie moving further than a defender should in a shorter amount of time resulting in an intercept
No ability to block after special 3
Mags not generating prowess after heavy vs hulk buster

2_Wheeler

Crashes intermittently at almost any place, typically when tapping a command button

Jh_Dez

Ign: jhannes
Device: iphone X
OS: ios14.2
Cellular/wifi: both
Game version: latest
Issue: high case of lags. It’s becoming more and more frequent. I even have videos. The game plays smoothly for a few seconds then boom lag. Can’t even play arena or quest. Restarting the game doesn’t even seem to work

HULK_BREAK

It happens to me too and I have to restart every 15 minutes

unknown

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Horror_punk

Updated to iOS 14.2
Game crashing after every 30 minutes and mostly while doing arenas

Phone: Iphone XR

ChampionBoi

The game is crashing again on iOS. I have an iPhone 7 and whenever I am in middle of a fight, the game keeps crashing. It crashes every 5-10 minutes.

tron2050

IGN: bumble-bee
Device: iPad 6th gen
OS: iOS 14.0.1
Cellular/Wifi: WiFi
Game version 28.2.1
Game mode: Arena, Event quest, Side quest (haven't played any other mode after update)
The game randomly crashes while running arenas and quests.

The game has become unplayable now... it crashes after every 2-3 fights in any game mode..
I updated iOS 14.1 and mcoc game version 29.0.0 but still the issue persists..

Arby0314

Spent $350 on a 10.2 8th gen ipad last night and it didn't force close on me once during my arena grind, I guess it means Kabam won't get any of my money for cyber weekend now.

rp91

The game is not working properly again it’s crashing in between, this issue happened during last month now it’s happening again can’t do more then 3-4 fights at a time. The major problem is in arenas where it will crash within 2-3 back to back fights.
My device is -iPhone 6s running on the latest version OS

rp91

Arby0314

Nevermind game just crashed, $350 wasted, Boom