**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

Crystal opening issue

CrazyDATCrazyDAT Posts: 7
in Bugs and Known Issues
Whenever I open any crystals the game lags out and asks me to reconnect. Some I got rewards for some of them just didn’t give me anything. I tried opening about 5 crystals and lost out on some 5 star shards from 4 star awakenings. This happened after the maintenance they had today.

Comments

  • Kabam VydiousKabam Vydious Posts: 3,598
    You definitely shouldn't have lost out on anything. Please reach out to our Support team by selecting the gear icon in the upper left corner of the main screen within the game. From there, scroll to select 'Support'. Our team will be able to help you determine what you got.
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