**Mastery Loadouts**
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Freezing problem [Title edited for clarity]

Dex_RebırthDex_Rebırth Posts: 45 ★
edited May 2021 in Bugs and Known Issues
I have an issue where the game freezes for a few seconds in all fights, it happens constantly and is very annoying. Does the same thing happen to someone else? Is there any way to fix it?
Post edited by Kabam Zibiit on

Comments

  • Dex_RebırthDex_Rebırth Posts: 45 ★
    N1nthcloud said:

    It might be software related.
    It might be hardware related.

    You could go all out & try and factory reset your phone then redownload the game.

    ok thanks i will do that
  • Kabam ZibiitKabam Zibiit Posts: 7,033
    Hey there, sorry to hear about this. I would first try to go through our troubleshooting steps for iOS or Android, depending on what type of device you have. If that doesn’t solve the problem, I would get in contact with our Support Team. They can be reached from the game’s home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled “Support”.
  • Dex_RebırthDex_Rebırth Posts: 45 ★
    Kabam Zibiit said:

    Hey there, sorry to hear about this. I would first try to go through our troubleshooting steps for iOS or Android, depending on what type of device you have. If that doesn’t solve the problem, I would get in contact with our Support Team. They can be reached from the game’s home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled “Support”.

    Hi thanks. I've already verified it and my device is compatible.
    I have spoken with other users and I am not the only one to whom this happens. Since the last update this problem is occurring.
  • ChikelChikel Posts: 2,058 ★★★★
    It's been going on for months. Resetting your device won't help because I already tried it twice and nothing changed.
  • Amadeo01Amadeo01 Posts: 212 ★★★
    This has been an ongoing issue for me as well. Happens practically every fight, even short arena fights it'll happen at least once. Really increases the risk, esp in AQ/AW. There are times when my hit will freeze and suddenly I'll be throwing a heavy after the freeze ends, and that usually leads to me getting wrecked by the opponent. Otherwise I have to hold block and hope I react fast enough if the AI throws a heavy once the freeze ends. If I'm mid-combo, I just tap light attack non stop until the freeze ends so at least my combo will finish, but it forces me to end with L instead of M, which can be problematic if using champs like bwcv, CGR...etc.
  • Dex_RebırthDex_Rebırth Posts: 45 ★
    Amadeo01 said:

    This has been an ongoing issue for me as well. Happens practically every fight, even short arena fights it'll happen at least once. Really increases the risk, esp in AQ/AW. There are times when my hit will freeze and suddenly I'll be throwing a heavy after the freeze ends, and that usually leads to me getting wrecked by the opponent. Otherwise I have to hold block and hope I react fast enough if the AI throws a heavy once the freeze ends. If I'm mid-combo, I just tap light attack non stop until the freeze ends so at least my combo will finish, but it forces me to end with L instead of M, which can be problematic if using champs like bwcv, CGR...etc.

    If the same thing happens to me, it is too annoying and has personally prevented me from continuing with my main content for fear of losing fights over this topic. I hope that it is fixed soon for all those affected.
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