We are aware of the issues surrounding collecting items from an in-game message(s). The team is working to resolve the issue and is hoping to have it sorted by the end of the week. More information and future communications will happen here.
We will be closing/merging any newly created threads related to this issue.

How much time it will take an agent to contact in support? Any guess?

An agent and also Terms of service team


This discussion has been closed.