**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Options

Compensation for Cancelled War #4 in Season 31 [Merged Threads]

124

Comments

  • Options
    RasAlGhulRasAlGhul Posts: 7 ★
    any news on when kabam will send out compensations. they at a later date after AW Season Ends. that could mean next month or even next year who knows. it's a lexical ambiguity.
    classic kabam move.
    @Kabam Miike thoughts
  • Options
    GrassKnucklesGrassKnuckles Posts: 1,923 ★★★★★
    They come every Wednesday
  • Options
    Karma_xtcKarma_xtc Posts: 1
    edited February 2022
    When are we supposed to get it
    Post edited by Kabam Miike on
  • Options
    DemonzfyreDemonzfyre Posts: 21,026 ★★★★★
    Wicket329 said:

    Demonzfyre said:

    When has any promised compensation ever taken a year? It hasn't even been a week since the season ended. Give it at least a week before starting more of these threads.

    What if, and hear me out on this, we made eighty more of these posts?

    Apparently that’s the route we’re going.
    I'm willing to be we'll see at least that many before comp is out.
  • Options
    Chilly_OmeChilly_Ome Posts: 40 ★
    Not today and tomorrow not looking promising either.
  • Options
    DNA3000DNA3000 Posts: 18,660 Guardian
    Guytennis said:

    Demonzfyre said:

    Guytennis said:

    Demonzfyre said:

    Guytennis said:

    Demonzfyre said:

    Guytennis said:

    Demonzfyre said:

    Guytennis said:

    Rasilover said:

    UniversalGaming said:

    People really need to read the announcement completely

    Don’t expect people to have good reading comprehension
    My reading comprehension is excellent. If you returned an item to a store and they told you you’d get some of your money back on Wednesday and the rest at a ‘later date’, would you just say ok? Or would you maybe post and ask, when can I can the rest of my money back. I hardly think asking for clarification of a vague explanation implies a lack of reading comprehension. Obviously Kabam doesn’t want to overpromise which is their prerogative, but I’m always surprised when people are satisfied with terrible customer service for a product they are spending their hard earned money on. Maybe it’s just me.

    Had I originally posted, ‘when is the later date we should be expecting the additional compensation?’, would all this have been avoided?
    This isn't anything like returning a item to the store. Most retailers are going to give you your refund right away. Credit card returns can take 3-5 days to refund the money but it isn't the retailer, it's the bank.

    Kabam isn't giving you a date because of they don't show, the community gets mad.
    Missing the point entirely. Why is ‘later’ acceptable? 3 to 5 days gives the customer an expectation. I’d like to hang out with you soon. I’ll call you later. Don’t you need clarification? Or will you sit by the phone waiting forever.

    Spoiler alert, we’re probably never hanging out. But you never know.
    Because they don't know how long it will take to evaluate who was affected and how much they were.

    I work in retail. When my customer orders some that is coming in on a purchase order because we're out, we don't give them a date of that P.O. We tell them we'll call them or give at least a 2 week buffer. We do that because the P.O can arrive late from the vendor. We don't want to promise them a date because they get mad if it doesn't arrive on time. Same concept here.
    I also work in retail. When I’m out of stock and need to order merchandise, if I can’t provide a delivery window my customers take their business elsewhere.
    Well maybe set your expectations with them a bit better. Our customers are willing to wait on purchase orders and take possession of their items when they get delivered from the vendor.
    You also keep giving time frames. Two week buffer. 3-5 days to get my money back. What’s the time table for the compensation?
    It's at a later date. My company isn't Kabam. We have different rules. We won't promise a actual date, neither will Kabam.

    The 3-5 days is the banks and credit cards. Not the retailer.
    You already agreed with me. You would tell your client you’d call them or give them a two week buffer. You’d NEVER leave a client with an open ended “later”. We both know that’s unacceptable.
    Actually, we recently gave someone a "later" estimate. They decided to go with Amazon who was willing to give them a more precise delivery date. They also got the wrong thing, because very few people can give precise delivery dates on certain things, like say hard drives with a very specific factory firmware version. Nobody was willing to give them a precise ship date except Amazon, and they only did so because they don't actually believe they have to ship specifically what they advertise.

    They asked for help with solving this issue. We said "no." Because some customers are not worth having, and a customer with unreasonable expectations is one of those not worth having. It is a sign of headaches to come.
  • Options
    LordPSNLordPSN Posts: 799 ★★★★
    Soon
  • Options
    DNA3000DNA3000 Posts: 18,660 Guardian
    AverageDesi said:

    I'm this context kabam is suing tier and bracket in the same meaning (i .e. Gold, plat, etc)

    Because the second para says reward payout on regular day will be based on tiers and you don't get rewards based in tier 1/2

    They are using the word "tier" colloquially. Technically there is no "war tier" as some people have used the term. There is only "war rating tier" and "war season bracket." "War" by itself has no tiers. Whenever they say "season tier" this should be construed to mean "season bracket" because there is no other reasonable meaning for the term "season tier." There is no season-specific tier that corresponds with war rating.
  • Options
    Liss_Bliss_Liss_Bliss_ Posts: 1,779 ★★★★★
    I think people are expecting crystal shards and rank up mats. Sadly this won't be the case as I am sure we will see potions, boosts, and maybe some war crystals.

    And this will add more posts complaining.
  • Options
    X23a70X23a70 Posts: 29 ★
    Hey Kabam when are you going to release the compensation you announced on February 9 post ? The one that would come after season rewards .
  • Options
    Terry_BolleaTerry_Bollea Posts: 54 ★
    Don't know why you are so anxious to get it. It's going to be the same compensation we have been getting just with a different title..
  • Options
    kenadroidkenadroid Posts: 428 ★★★
    JChanceH9 said:

    It’s not for the cancelled war, it’s for the input issues during the war season overall. They just said it would be coming at a later date.

    Ok i was mistaken then lol. At a later date doesn't mean almost a month though? Kabam taking their sweet time 😂
  • Options
    kenadroidkenadroid Posts: 428 ★★★
    Zan0 said:

    kenadroid said:

    JChanceH9 said:

    It’s not for the cancelled war, it’s for the input issues during the war season overall. They just said it would be coming at a later date.

    Ok i was mistaken then lol. At a later date doesn't mean almost a month though? Kabam taking their sweet time 😂
    At a later date means at a later date. And it’s literally just been a week and to the best of my knowledge that’s not “almost a month”
    The announcement date was on war #4 though, that's three weeks till when season ended and another week of off-season war had just been done. So that's about a month
  • Options
    SirGamesBondSirGamesBond Posts: 4,217 ★★★★★
    War #7
  • Options
    PapaMidnite007PapaMidnite007 Posts: 1,622 ★★★★
    Youll get it when you get it
  • Options
    GuytennisGuytennis Posts: 420 ★★★
    DNA3000 said:

    Guytennis said:

    Demonzfyre said:

    Guytennis said:

    Demonzfyre said:

    Guytennis said:

    Demonzfyre said:

    Guytennis said:

    Demonzfyre said:

    Guytennis said:

    Rasilover said:

    UniversalGaming said:

    People really need to read the announcement completely

    Don’t expect people to have good reading comprehension
    My reading comprehension is excellent. If you returned an item to a store and they told you you’d get some of your money back on Wednesday and the rest at a ‘later date’, would you just say ok? Or would you maybe post and ask, when can I can the rest of my money back. I hardly think asking for clarification of a vague explanation implies a lack of reading comprehension. Obviously Kabam doesn’t want to overpromise which is their prerogative, but I’m always surprised when people are satisfied with terrible customer service for a product they are spending their hard earned money on. Maybe it’s just me.

    Had I originally posted, ‘when is the later date we should be expecting the additional compensation?’, would all this have been avoided?
    This isn't anything like returning a item to the store. Most retailers are going to give you your refund right away. Credit card returns can take 3-5 days to refund the money but it isn't the retailer, it's the bank.

    Kabam isn't giving you a date because of they don't show, the community gets mad.
    Missing the point entirely. Why is ‘later’ acceptable? 3 to 5 days gives the customer an expectation. I’d like to hang out with you soon. I’ll call you later. Don’t you need clarification? Or will you sit by the phone waiting forever.

    Spoiler alert, we’re probably never hanging out. But you never know.
    Because they don't know how long it will take to evaluate who was affected and how much they were.

    I work in retail. When my customer orders some that is coming in on a purchase order because we're out, we don't give them a date of that P.O. We tell them we'll call them or give at least a 2 week buffer. We do that because the P.O can arrive late from the vendor. We don't want to promise them a date because they get mad if it doesn't arrive on time. Same concept here.
    I also work in retail. When I’m out of stock and need to order merchandise, if I can’t provide a delivery window my customers take their business elsewhere.
    Well maybe set your expectations with them a bit better. Our customers are willing to wait on purchase orders and take possession of their items when they get delivered from the vendor.
    You also keep giving time frames. Two week buffer. 3-5 days to get my money back. What’s the time table for the compensation?
    It's at a later date. My company isn't Kabam. We have different rules. We won't promise a actual date, neither will Kabam.

    The 3-5 days is the banks and credit cards. Not the retailer.
    You already agreed with me. You would tell your client you’d call them or give them a two week buffer. You’d NEVER leave a client with an open ended “later”. We both know that’s unacceptable.
    Actually, we recently gave someone a "later" estimate. They decided to go with Amazon who was willing to give them a more precise delivery date. They also got the wrong thing, because very few people can give precise delivery dates on certain things, like say hard drives with a very specific factory firmware version. Nobody was willing to give them a precise ship date except Amazon, and they only did so because they don't actually believe they have to ship specifically what they advertise.

    They asked for help with solving this issue. We said "no." Because some customers are not worth having, and a customer with unreasonable expectations is one of those not worth having. It is a sign of headaches to come.
    Look at it from the consumer’s perspective. How much faith would you have in a company who tells you the item you want will arrive sometime in the future at an unspecified date. At the very least explain the ordering process and promise to give an update at a specified time. That way the customer would feel like their purchase mattered and would know you are actively trying to fulfill their needs.

  • Options
    GOTGGOTG Posts: 1,040 ★★★★
    Later date means never.
This discussion has been closed.