**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Cyber Monday Offer Issue
JP1119
Posts: 7 ★
During the period of time that the Cyber Monday offers were not available to be purchased multiple times, I bought 3 Odins to fund the purchase of the unit based offers. I would certainly have not bought the 2nd and 3rd Odin had I known that I could have purchased the other unit deals that had the bonus items. I would have bought some combination of the offers that were available for multiple purchase that yielded a similar total of units. I opened case # 04527501 explaining the situation and requesting the bonus items be added to my account.
I received a response from your support team notifying me that nothing could be done to rectify this issue. I read a recent post where Miike asked someone with the same issue for the case # for further investigation. I would have posted this in the Cyber Monday thread, but that thread has been closed. Can a moderator please review this issue and assist?
I received a response from your support team notifying me that nothing could be done to rectify this issue. I read a recent post where Miike asked someone with the same issue for the case # for further investigation. I would have posted this in the Cyber Monday thread, but that thread has been closed. Can a moderator please review this issue and assist?
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Comments
I had the very same problem as you did and sent plenty of tickets in on it with same results. It was posted by @Kabam Miike that Kabam was still looking into what to do about that. I am keeping my fingers crossed that justice will be prevailed for us guys who got the screw job.
You did not issue a warning that there was a problem with the purchase limits even while you were in the middle of working to correct it. Not cool!
I spent $494.92 on Cyber Monday and you haven't even replied to my ticket!
It costs you NOTHING to provide me with the Cyber Monday catalysts and 4 star resources. I'm not asking you to give me something for nothing. I'm asking for something that I paid your company $494.92 to obtain, which is MORE THAN the total cost of the Cyber Monday cash offers combined.
Please Help!