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Game won't update

CederCeder Posts: 638 ★★★
edited September 2022 in Bugs and Known Issues

Post edited by Kabam Zibiit on

Comments

  • EshanEshan Posts: 12 ★
    Mine too it downloads till 100% but doesn't install
  • Wasy1Wasy1 Posts: 63 ★
    Same issue unable to install it on android
  • Kabam ZibiitKabam Zibiit Posts: 6,942
    Would you be able to tell us what device you are using and what version of your OS you are running?
  • Manav_preet0808Manav_preet0808 Posts: 170 ★
    Ceder said:


    take a shower bro
  • EshanEshan Posts: 12 ★
    Device poco x2
    Android version 10
    @Kabam Zibiit
  • Yo_has91Yo_has91 Posts: 2 ★
    Exact same issue on android.
  • EshanEshan Posts: 12 ★
    Guys any update is ur game installing?
  • GroundedWisdomGroundedWisdom Posts: 31,915 ★★★★★
    I had the same problem. Do a fresh install.
  • Amazing_Demon05Amazing_Demon05 Posts: 4,161 ★★★★★
    hey i play genshin too lol
  • CederCeder Posts: 638 ★★★
    Manav_preet0808 said:

    Ceder said:


    take a shower bro
    Dawg relax
  • YodaKajYodaKaj Posts: 45 ★
    Same problem. Latest android.
    100% install, but not updating in game.
    Phone is perfect. Update... Not working
  • YodaKajYodaKaj Posts: 45 ★

  • YodaKajYodaKaj Posts: 45 ★


    Update stuck
  • CoppinCoppin Posts: 1,284 ★★★
    Clear cache before uninstalling, then do a fresh new install
  • RedsufiRedsufi Posts: 2 ★
    I have cleared cache but still wont install and gives same error as above

    im using a LG G5 on Android 7 - its an old phone but it has worked up till now

    can someone from Kabam please confirm whether this phone is the issue?
  • CaptainErfanCaptainErfan Posts: 1
    edited September 2022
    I have the same issue here, My device is Samsung Galaxy J7pro running on Android 9. It is an old phone but It is the first time I have had this problem. Tried downloading the game three times and everytime it says"can't install the game". Even though I have plenty of free space more than 3 times the size of the game but after It is downloaded it does n't get installed. Would you please look into this? @Kabam Zibiit
  • Mirac1eMirac1e Posts: 15 ★
    Here I'm not able to play after the update, can't even get past the loading screen, Android user here!!
  • EshanEshan Posts: 12 ★
    Try uninstalling the play store updates and let it re install the updates then download worked for me
  • RedsufiRedsufi Posts: 2 ★
    finally go this working also

    i uninstalled the game then cleared data on google play

    made sure i had enough data free - need about twice size of app

    then managed to reinstall and log in

    hope this works for you guys also
  • Yo_has91Yo_has91 Posts: 2 ★
    Eshan said:

    Try uninstalling the play store updates and let it re install the updates then download worked for me

    This worked for me also.
  • Kabam ZibiitKabam Zibiit Posts: 6,942
    Eshan said:

    Try uninstalling the play store updates and let it re install the updates then download worked for me

    Hey there, just to make sure we're understanding you correctly, you uninstalled the updates to the Google Play Store app itself? And then re-downloaded the updates to the Play Store before downloading the MCOC updates, is that correct? We're continuing to do some digging into what might've caused this in the first place, and just want to make sure we're understanding the steps you went through correctly. If there's anything I got wrong here, or if you have more specifics to share, please feel free to let us know.
  • CederCeder Posts: 638 ★★★
    Kabam Zibiit said:

    Eshan said:

    Try uninstalling the play store updates and let it re install the updates then download worked for me

    Hey there, just to make sure we're understanding you correctly, you uninstalled the updates to the Google Play Store app itself? And then re-downloaded the updates to the Play Store before downloading the MCOC updates, is that correct? We're continuing to do some digging into what might've caused this in the first place, and just want to make sure we're understanding the steps you went through correctly. If there's anything I got wrong here, or if you have more specifics to share, please feel free to let us know.
    I think you're a bit late
  • SummonerNRSummonerNR Posts: 8,064 Guardian
    Ceder said:

    Kabam Zibiit said:

    Eshan said:

    Try uninstalling the play store updates and let it re install the updates then download worked for me

    Hey there, just to make sure we're understanding you correctly, you uninstalled the updates to the Google Play Store app itself? And then re-downloaded the updates to the Play Store before downloading the MCOC updates, is that correct? We're continuing to do some digging into what might've caused this in the first place, and just want to make sure we're understanding the steps you went through correctly. If there's anything I got wrong here, or if you have more specifics to share, please feel free to let us know.
    I think you're a bit late
    Not at all. They are trying to pinpoint issues that some people have been having downloading the updates over the last few months.
    Thus, they were asking for clarification from earlier comments here.

    Their new thread asking for feedback as they investigate the issue, is …
    https://forums.playcontestofchampions.com/en/discussion/314930/information-request-have-you-experienced-issues-updating-installing-mcoc#latest
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