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Unable to claim compensation rewards [merged, with info]

BlackOrange1BlackOrange1 Posts: 19 ★
edited March 2023 in Bugs and Known Issues
Unable to claim the mojo choice correction rewards.

One of the icon for rewards (t4 CC) not visible either
Post edited by Kabam Jax on
«134567

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    Nightshroud84Nightshroud84 Posts: 17 ★
    Likewise nothing happens when I press claim
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    BlackOrange1BlackOrange1 Posts: 19 ★
    Furrymoosen said:

    I haven’t even gotten the message for the comp yet, but hopefully this issue is resolved quickly. Have you tried collecting through the stash?

    Tried that as well, not working
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    ButtehrsButtehrs Posts: 4,777 ★★★★★
    Kabam Jax said:

    Thank you for bringing it to our attention.

    Looking into this now.

    Edit: Does an app reset solve anything?

    It does not. Tried a few times already.
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    BlackOrange1BlackOrange1 Posts: 19 ★
    Kabam Jax said:

    Thank you for bringing it to our attention.

    Looking into this now.

    Edit: Does an app reset solve anything?

    Nope. Tried that before posting. Not helping either
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    FurrymoosenFurrymoosen Posts: 2,225 ★★★★★
    Chovner said:

    Is this supposed to be for everyone? I haven't seen it in my in game message after resetting

    It’s rolling out over time, not all at once.
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    FrydayFryday Posts: 677 ★★★
    Yep, I can't claim it either.

    Tried restarted the app, log into other devices. None of it work.

    Not claimable right now.
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    ChimachiChimachi Posts: 20 ★
    Anyone else having trouble claiming the comp?
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    Lee99Lee99 Posts: 94 ★
    As well too much game crashes messed up my Legend run.
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    ChimachiChimachi Posts: 20 ★
    I agree lmaoooo
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    Mknight123Mknight123 Posts: 276 ★★★
    GroundedWisdom said:

    I'm not even seeing it.

    Me too mate, I personally found January's sq quite difficult plus the bugged node didn't make it any better and i did use a couple of revives but it's ridiculous it's only for a few lucky players.
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    NikoBravoNikoBravo Posts: 447 ★★★
    Not working for me either.
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    Mknight123Mknight123 Posts: 276 ★★★
    Kabam Jax said:

    Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

    Additionally, the team has found the cause of the issue and is working toward resolving it!

    Ah ok that's fair enough, thanks for the info jax!
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    iDestroyerZiDestroyerZ Posts: 659 ★★★★
    edited March 2023
    Kabam Jax said:

    Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

    Additionally, the team has found the cause of the issue and is working toward resolving it!

    Jax i was hoping you could answer if i will get this prize if i didn't select any of the mojo pictures? like everytime i choose the 250 fragments and not the profile picture, will i still get this prize? Not really sure how the event works
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    CobraSCobraS Posts: 56 ★
    Same here, cant claim it
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    iDestroyerZiDestroyerZ Posts: 659 ★★★★
    iDestroyerZ said:

    Kabam Jax said:

    Once again... this rolls out over time, not all at once, please be patient while waiting for it to hit your account.

    Additionally, the team has found the cause of the issue and is working toward resolving it!

    Jax i was hoping you could answer if i will get this prize if i didn't select any of the mojo pictures? like everytime i choose the 250 fragments and not the profile picture, will i still get this prize? Not really sure how the event works
    Never mind, a friend of mine already explained to me here....it's just compensation for the bugged node, i thought it was like a reward for the profile picture or something lmao
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    HolyDirkness41HolyDirkness41 Posts: 85 ★
    edited March 2023
    Same, think it might have to do w the t4cc that has blank icon.
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    mixalisplaymixalisplay Posts: 50 ★

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    DeadmansiceDeadmansice Posts: 21 ★

    So I'm sure I'm not only one, but I tried to claim compensation, restarted game and it disappeared
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    MNE2283MNE2283 Posts: 2 ★
    Mine did the same but it didn’t disappear. Just won’t let me claim
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    ChimachiChimachi Posts: 20 ★
    It’s all gone now disappeared from mail?
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    iDestroyerZiDestroyerZ Posts: 659 ★★★★
    SHIELD4AGENT said:

    If you didn't experience the bug for this compensation, you won't be able to claim it 😂

    I did actually xD i just didn't know we would get a compensation because there's so many bugs rn, it's even hard to tell what we will receive or not in terms of compensation
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