Mistake buying

SebastianNR11SebastianNR11 Member Posts: 27 ★
in General Discussion
Dont know how this works but, i made a mistake buying the new offers, thought it was the one for paragon but i bought the cavalier offer, i didnt recollect the rewards just to ask if there is any possibility to change the rewards for the paragon ones.
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Comments

  • XFREEDOMXXFREEDOMX Member Posts: 525 ★★★
    edited June 2023
    Send in a ticket to support and Do not claim those.
    Lagacy made the same mistake and got his fixed very quickly. But it will a long wait for us.
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    XFREEDOMX said:

    Send in a ticket to support and Do not claim those.

    How i do that? Sorry for being ignorant
  • XFREEDOMXXFREEDOMX Member Posts: 525 ★★★
    SebastianNR11 said:

    XFREEDOMX said:

    Send in a ticket to support and Do not claim those.

    How i do that? Sorry for being ignorant
    https://help.kabamsupport.com/hc/en-us/requests/new
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    XFREEDOMX said:

    SebastianNR11 said:

    XFREEDOMX said:

    Send in a ticket to support and Do not claim those.

    How i do that? Sorry for being ignorant
    https://help.kabamsupport.com/hc/en-us/requests/new
    Thanks
  • Iamme10Iamme10 Member Posts: 5 ★
    I did the same thing and submitted a ticket this morning around 11am. No response yet. We’re you able to get one?
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    Iamme10 said:

    I did the same thing and submitted a ticket this morning around 11am. No response yet. We’re you able to get one?

    Not yet, hope doesnt take a long time because i need the units to buy the 2nd offer
  • XFREEDOMXXFREEDOMX Member Posts: 525 ★★★
    I don’t think you guys will hear from kabam support anytime soon. Unless you are a CCP. Good luck to you.
  • XFREEDOMXXFREEDOMX Member Posts: 525 ★★★
    SebastianNR11 said:

    Iamme10 said:

    I did the same thing and submitted a ticket this morning around 11am. No response yet. We’re you able to get one?

    Not yet, hope doesnt take a long time because i need the units to buy the 2nd offer
    Did support reply yet?
  • SteveMSteveM Member Posts: 198 ★
    I did the same yesterday and sent a ticket. They responded that they can give a full refund as long as the items are still the account they just need your transaction id
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    XFREEDOMX said:

    SebastianNR11 said:

    Iamme10 said:

    I did the same thing and submitted a ticket this morning around 11am. No response yet. We’re you able to get one?

    Not yet, hope doesnt take a long time because i need the units to buy the 2nd offer
    Did support reply yet?
    Nop, but yesterday i sent the ss of the rewards and the id transition so guess they respond me today with de refund
  • Iamme10Iamme10 Member Posts: 5 ★
    I haven’t received a reply yet. My issue is further compounded by the fact that the email attached to my kabam is account is no longer in use because it is super old. I can’t access the transaction id. I have a credit card statement and obviously my username, but that’s all.
  • Viper83Viper83 Member Posts: 210 ★
    SteveM said:

    I did the same yesterday and sent a ticket. They responded that they can give a full refund as long as the items are still the account they just need your transaction id

    I bought the relic deal accidentally instead of odin and i sent a ticket. It been exactly 24 hrours and they haven’t replied to me.
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    Viper83 said:

    SteveM said:

    I did the same yesterday and sent a ticket. They responded that they can give a full refund as long as the items are still the account they just need your transaction id

    I bought the relic deal accidentally instead of odin and i sent a ticket. It been exactly 24 hrours and they haven’t replied to me.
    Did you get a response now?
  • Viper83Viper83 Member Posts: 210 ★
    SebastianNR11 said:

    Viper83 said:

    SteveM said:

    I did the same yesterday and sent a ticket. They responded that they can give a full refund as long as the items are still the account they just need your transaction id

    I bought the relic deal accidentally instead of odin and i sent a ticket. It been exactly 24 hrours and they haven’t replied to me.
    Did you get a response now?
    Nope! How about you? I guess they are are facing tons of tickets! But then they should use more man power because some of the offers are time sensitive!

  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    Has no response, same with me i need units to buy the 2nd offer and just have 1 day available, hope we get de refund today o tomorrow early.
  • Iamme10Iamme10 Member Posts: 5 ★
    Same here. No response. People in my alliance say they’ve heard back within a few hours normally. This sucks
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    Mine has 22 hours without response
  • Old_Man_LimnosOld_Man_Limnos Member Posts: 60 ★
    edited July 2023
    I made the same mistake. I submitted a ticket but don’t think I’ll get money back. The online store is confusing.
  • Viper83Viper83 Member Posts: 210 ★
    Old_Man_Limnos said:

    I made the same mistake. I submitted a ticket but don’t think I’ll get money back. The online store is confusing.

    Im starting to feel that way as well. Support might be ignoring accidental purchase tickets.
  • Iamme10Iamme10 Member Posts: 5 ★
    @Kabam Miike @Kabam Zibiit @Kabam Vydious @Kabam Vydious @Kabam Lyra

    Tagging all the mods in a last ditch effort to be seen.
  • XFREEDOMXXFREEDOMX Member Posts: 525 ★★★
    XFREEDOMX said:

    I don’t think you guys will hear from kabam support anytime soon. Unless you are a CCP. Good luck to you.

    See i was right! And you wont get a response until monday.
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    XFREEDOMX said:

    XFREEDOMX said:

    I don’t think you guys will hear from kabam support anytime soon. Unless you are a CCP. Good luck to you.

    See i was right! And you wont get a response until monday.
    Yes, probably we have to wait, thats okay for me, the only problem i see is that my second offer disapper tomorrow and if i use that units they wont change the rewards. By now i havent receive a response. Dont know what to do.
  • Viper83Viper83 Member Posts: 210 ★
    At this point I definitely feel support is just ignoring any purchase related tickets.
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    Dont understand how some people get the change the same day or today early and i have been waiting more than 1 day, i claim it i will use the units tomorrow so guess i just ruin myself.
  • bm3eppsbm3epps Member Posts: 1,166 ★★★
    🧐They are probably backed up with tickets, and probably won't get there as quick. That being said, always make sure to read what you are purchasing.
  • Pirate_JennyPirate_Jenny Member Posts: 44 ★
    I did a dummy and bought a TB offer by accident from the store.. It’s been about 40 hours and I haven’t heard back from support. I can’t enter the game because the claim window and no way I’m even claiming that stuff. I went through Xsolla for the refund and they said 4/5 business days so now I just need to hear from kabam to get that claim window gone so I can play! Good luck with support everyone and I’ll post an update if I hear back from them.
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    Pirate_Jenny said:

    I did a dummy and bought a TB offer by accident from the store.. It’s been about 40 hours and I haven’t heard back from support. I can’t enter the game because the claim window and no way I’m even claiming that stuff. I went through Xsolla for the refund and they said 4/5 business days so now I just need to hear from kabam to get that claim window gone so I can play! Good luck with support everyone and I’ll post an update if I hear back from them.

    I claim it yesterday just to play, but havent spend anything
  • Viper83Viper83 Member Posts: 210 ★
    Waiting is not a problem. The problem is not being able to do anything.
    So here is my solution. I had saved up 17k units prior. Then the offers dropped, I accidentally bought the reliquary instead of Odin and that put me up to 20k units. I haven’t touched any reliquary stuff. But could I use units to buy unit deals? Of course, I will not spend all 20k. I will leave 3100 units aside, which came from the reliquary.
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    edited July 2023
    Anyone expired the unit offer? Just to know if it renew? Just hace 15 minutes to decide
  • SebastianNR11SebastianNR11 Member Posts: 27 ★
    Just spend the units, guess i will not receive the change. Have wait 2 days but didnt get a answer, if you have time to get units i will recommend you to wait for tomorrow, probably they will give you the change tomorrow, be patient.
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