Mistake buying

Send in a ticket to support and Do not claim those.
Lagacy made the same mistake and got his fixed very quickly. But it will a long wait for us.

Send in a ticket to support and Do not claim those.

How i do that? Sorry for being ignorant

https://help.kabamsupport.com/hc/en-us/requests/new

Send in a ticket to support and Do not claim those.
How i do that? Sorry for being ignorant

Send in a ticket to support and Do not claim those.
How i do that? Sorry for being ignorant
https://help.kabamsupport.com/hc/en-us/requests/new

Thanks

I did the same thing and submitted a ticket this morning around 11am. No response yet. We’re you able to get one?

I did the same thing and submitted a ticket this morning around 11am. No response yet. We’re you able to get one?

Not yet, hope doesnt take a long time because i need the units to buy the 2nd offer

I don’t think you guys will hear from kabam support anytime soon. Unless you are a CCP. Good luck to you.

I did the same thing and submitted a ticket this morning around 11am. No response yet. We’re you able to get one?
Not yet, hope doesnt take a long time because i need the units to buy the 2nd offer

Did support reply yet?

SteveM

I did the same yesterday and sent a ticket. They responded that they can give a full refund as long as the items are still the account they just need your transaction id

I did the same thing and submitted a ticket this morning around 11am. No response yet. We’re you able to get one?
Not yet, hope doesnt take a long time because i need the units to buy the 2nd offer
Did support reply yet?

Nop, but yesterday i sent the ss of the rewards and the id transition so guess they respond me today with de refund

I haven’t received a reply yet. My issue is further compounded by the fact that the email attached to my kabam is account is no longer in use because it is super old. I can’t access the transaction id. I have a credit card statement and obviously my username, but that’s all.

I did the same yesterday and sent a ticket. They responded that they can give a full refund as long as the items are still the account they just need your transaction id

I bought the relic deal accidentally instead of odin and i sent a ticket. It been exactly 24 hrours and they haven’t replied to me.

I did the same yesterday and sent a ticket. They responded that they can give a full refund as long as the items are still the account they just need your transaction id
I bought the relic deal accidentally instead of odin and i sent a ticket. It been exactly 24 hrours and they haven’t replied to me.

Did you get a response now?

I did the same yesterday and sent a ticket. They responded that they can give a full refund as long as the items are still the account they just need your transaction id
I bought the relic deal accidentally instead of odin and i sent a ticket. It been exactly 24 hrours and they haven’t replied to me.
Did you get a response now?

Nope! How about you? I guess they are are facing tons of tickets! But then they should use more man power because some of the offers are time sensitive!

Has no response, same with me i need units to buy the 2nd offer and just have 1 day available, hope we get de refund today o tomorrow early.

Same here. No response. People in my alliance say they’ve heard back within a few hours normally. This sucks

Mine has 22 hours without response

Old_Man_Limnos

I made the same mistake. I submitted a ticket but don’t think I’ll get money back. The online store is confusing.

I made the same mistake. I submitted a ticket but don’t think I’ll get money back. The online store is confusing.

Im starting to feel that way as well. Support might be ignoring accidental purchase tickets.

@Kabam Miike @Kabam Zibiit @Kabam Vydious @Kabam Vydious @Kabam Lyra

Tagging all the mods in a last ditch effort to be seen.

I don’t think you guys will hear from kabam support anytime soon. Unless you are a CCP. Good luck to you.

See i was right! And you wont get a response until monday.

I don’t think you guys will hear from kabam support anytime soon. Unless you are a CCP. Good luck to you.
See i was right! And you wont get a response until monday.

Yes, probably we have to wait, thats okay for me, the only problem i see is that my second offer disapper tomorrow and if i use that units they wont change the rewards. By now i havent receive a response. Dont know what to do.

At this point I definitely feel support is just ignoring any purchase related tickets.

Dont understand how some people get the change the same day or today early and i have been waiting more than 1 day, i claim it i will use the units tomorrow so guess i just ruin myself.

bm3epps

🧐They are probably backed up with tickets, and probably won't get there as quick. That being said, always make sure to read what you are purchasing.

Pirate_Jenny

I did a dummy and bought a TB offer by accident from the store.. It’s been about 40 hours and I haven’t heard back from support. I can’t enter the game because the claim window and no way I’m even claiming that stuff. I went through Xsolla for the refund and they said 4/5 business days so now I just need to hear from kabam to get that claim window gone so I can play! Good luck with support everyone and I’ll post an update if I hear back from them.

I did a dummy and bought a TB offer by accident from the store.. It’s been about 40 hours and I haven’t heard back from support. I can’t enter the game because the claim window and no way I’m even claiming that stuff. I went through Xsolla for the refund and they said 4/5 business days so now I just need to hear from kabam to get that claim window gone so I can play! Good luck with support everyone and I’ll post an update if I hear back from them.

I claim it yesterday just to play, but havent spend anything

Waiting is not a problem. The problem is not being able to do anything.
So here is my solution. I had saved up 17k units prior. Then the offers dropped, I accidentally bought the reliquary instead of Odin and that put me up to 20k units. I haven’t touched any reliquary stuff. But could I use units to buy unit deals? Of course, I will not spend all 20k. I will leave 3100 units aside, which came from the reliquary.

Anyone expired the unit offer? Just to know if it renew? Just hace 15 minutes to decide