Mistake I made in commissary store

Hey..that commissary event I felt was horrible and not easy to hit milestones but whatever not every event is the same I get it. I made a mistake when I purchased the loyalty crystal..I was waiting for that bundle because it issued 1,000 solo event points which would’ve allowed me to hit the 30k six star shards for paragon. I purchased it from the loyalty store not realizing the bundle was in commissary store. I submitted a ticket explaining the mistake I made. 1,500,000 loyalty I spent in wrong place cost me 30k six star shards which is not much these days for me but I asked if I could somehow have kabam remedy it for me so I could then continue to push for next milestones which is the 900 units and then the last one being 7 star.
I was told flat out no..I requested to speak to someone else because I do spend money in this game and from a business perspective I couldn’t understand why kabam wasn’t helping a customer out. A supervisor got involved and said basically “too bad”..I know it’s my fault for selecting wrong tab just like it was kabams fault for sending 1,250 mythic crystals to people which they went back into everyone’s account and retracted items, i didn’t even exploit that mistake when I noticed it. I’m just wondering what other people think about the situation. Honestly it’s making not want to play and essentially pay a company for a game that doesn’t help out or listen to its customers. Yes this is a game but it’s a business also. Do you guys think kabam should I’ve credited me the 1,000 solo even points even though I used the loyalty in the wrong spot or an I expecting too much …the worst part about the situation was that when you try explaining yourself to whoever is reading the tickets it seems they are robotic and aren’t even engaging in what you are saying. Very frustrating. Thinking about leaving the game. I’m around 19k prestige and I spend on the big days during the year which spending or no spending shouldn’t matter I think this was an honest mistake they could’ve applied the points because I did spend 1,500,000 loyalty

Comments

UnOriginal

Ok but which 7 star got you?

MiniMF

I made the exact same mistake but realized it was my fault, said “we’ll that stinks” and moved on with my day.

Exactly the same for me !

Ercarret

I think this whole event could have been set up better. Releasing two high-ticket items for loyalty at the same time was probably not the best idea. I had the same thing happen to me, and I've heard it happen to even more people.

That said, it is what it is. No one needs to "like" the situation, but I was frustrated for a little while and somewhat annoyed when I got the same reply as you did, but after that...I stopped caring. It's a stupid thing that happened, but it happened, and I moved on. Your reaction, still simmering a couple of days after the event ended, seems a bit extreme.

900 units is a lot, but it's also fairly easily farmable in a short amount of time. In the grand scheme of things, you didn't lose out on that much.

Frnkielo

I think this whole event could have been set up better. Releasing two high-ticket items for loyalty at the same time was probably not the best idea. I had the same thing happen to me, and I've heard it happen to even more people.

That said, it is what it is. No one needs to "like" the situation, but I was frustrated for a little while and somewhat annoyed when I got the same reply as you did, but after that...I stopped caring. It's a stupid thing that happened, but it happened, and I moved on. Your reaction, still simmering a couple of days after the event ended, seems a bit extreme.

900 units is a lot, but it's also fairly easily farmable in a short amount of time. In the grand scheme of things, you didn't lose out on that much.

I agree…I didn’t lose out on much which is why I was so surprised they refused to come to some sort of solution for me. I don’t need those items I just found it odd they handled it that way

Frnkielo

Ok but which 7 star got you?

I got Howard the duck..hits like a truck since buffed

BringPopcorn

I think this whole event could have been set up better. Releasing two high-ticket items for loyalty at the same time was probably not the best idea. I had the same thing happen to me, and I've heard it happen to even more people.

That said, it is what it is. No one needs to "like" the situation, but I was frustrated for a little while and somewhat annoyed when I got the same reply as you did, but after that...I stopped caring. It's a stupid thing that happened, but it happened, and I moved on. Your reaction, still simmering a couple of days after the event ended, seems a bit extreme.

900 units is a lot, but it's also fairly easily farmable in a short amount of time. In the grand scheme of things, you didn't lose out on that much.

A lot of people don't know how to read, the event said loyalty bundle, the item in the loyalty store is not a bundle, its a 7* crystal. Its only confusing if you don't read the details, and it wasn't even fine print.