**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

Why do you keep asking us to open a support ticket when they never respond?

Richcowboy888Richcowboy888 Posts: 82
in General Discussion
I’ve opened up several support tickets and they have either told me they can’t help, give me a totally wrong answer without understanding the issue or flat out lied.

You guys produce a circle of finger pointing that makes a player go in circles

Comments

  • Renegade_DoggyRenegade_Doggy Posts: 358 ★★
    Its a tactic employed by many companies, so they never actually have to address what comes their way.

    Most people give up after running around in circles a couple times.

    Its a disconnect-feedback loop.

    SW:TOR used to do the same thing, partially due to them outsourcing support to bots.
  • DarkestDestroyerDarkestDestroyer Posts: 2,874 ★★★★★
    I might be lucky, but support have always helped me.

    They do respond anyway
  • BitterSteelBitterSteel Posts: 9,254 ★★★★★
    Support is more useless than spidergwens L1 special
  • Deadbyrd9Deadbyrd9 Posts: 3,469 ★★★★
    edited December 2017
    Or when Kabam does respond they don’t acknowledge your question and they tell you something anyone over level 15 would know about the game
  • SvainSvain Posts: 453 ★★
    Or just completely mis comprehend your issue and respond with something completely unrelated
  • DaMunkDaMunk Posts: 1,883 ★★★★
    Support is horrible. They outright lie about half the time. Unless is something easy you are screwed.
  • CoatHang3rCoatHang3r Posts: 4,965 ★★★★★
    If your tickets are as extensive and detailed as your forum posts I would have no clue why they could be perceived as being ineffective.
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