Side Quest Keys gone from inventory [resolved]

Harbinger195 · February 21

I can also confirm mine are still bugged tried to claim a few and checked. Quest still locked and keys are not in inventory.

Carmelit0 · February 21

Kabam Jax said:
Hey Summoners,

Here with the new plan:

The team is aiming to have the missing keys distributed via in-game message by March 1st.

We will also be extending the quest period so it will now end on March 20th, allowing additional completion time. We will also be extending the Un-Break my Ironheart solo events.

Thank you for your patience.

I have a question... And the individual mission? Will extend the time for that mission too? There are too many prizes in it.

Carmelit0 · February 22

Sorry. I read again... That is the answer

SomVášBoh · February 22

I have same problém. Can’t clame 6 of this.

PocoHaXa · February 22

Same problem here. Can't claim the keys

Dellusionist · February 22

Im still getting the "Updating" loading screen every second fight, kinda irritating with how much we spend on the game, screw free keys make it playable, see I can't upload the video

Nameless_IW · February 22

This is a never ending problem. The right thing to do is just give out all the rewards from all progression solo events from the side quest and deliver them to us via in-game mail. Of course only send those rewards to all accounts affected by this horrible bug.

Kiethstone89 · February 22

This does not seem to be resolved in the last two weeks I’ve gotten 3 entries. Can’t complete events if you’re not allowed to enter kabam.

Robin_010 · February 22

Have not got the lost keys back, also can’t claim the new ones. Wow what a joke. Have only played 1 entrey so far at start event.

Takumakyo · February 22

Hey, guys,
I am facing the same problem. I have 6 keys released to receive and I can't claim them because I click on them and they don't go to my inventory. From what I've read in the comments above, it appears other players are reporting the same issue. I'm also waiting for the solution. Thank you all in advance.

Gustavo729Navia · February 22

Hola Kabam hace una semana intente jugar la misión secundaría y no lo pude hacer pues según eso no contaba con las llaves para ingresar a dicha misión pero ya las había reclamado con normalidad y no había utilizado ninguna lo que tengo entendido es que las llaves no desaparecen por el no uso, hasta ahora pude ingresar por haber reclamado las llaves de la semana 3 pero no podré reclamar los premios individuales debido a este error.

Mvijay786 · February 23

I can't claim my key's

mikeaplastared · February 23

No me deja reclamar las insignias de corazón ayuda

beegee · February 24

I was one of the ones that originally lost all my keys, and now I was only able to claim 5 of the 7 that should have been "claimable" the other day. This is kinda frustrating. Not a huge fan of extending the event, but it is what it is. I do think compensation would be a nice and easy gesture.

Baron_82 · February 24

Me resulta imposible recoger las llaves para la misión secundaria, tengo 6 para recoger que no puedo

Osorpaya · February 24

Que tal, desde que se actualizo el juego me quitaron las llaves que tenia para la mision secundaria que no había hecho y además no me permite reclamar las llaves que se dieron en la semana tres, así no podré completar objetivos

Faqih1998 · February 24

Faqih1998 · February 24

I lost keys from last week 12 in total .but not yet fixed

GuardZilla · February 24

This doesn’t seem to be a good fix. So now with new quests starting for the next month, we also have to devote time to this side quest. This delays the rewards for all events and also makes this month pretty uneventful (pun intended). Plus the cost of energy that we now have to use for this SQ while wanting to clear other new monthly content. I’ve totally missed week 2 and all but 1 from week 3.

This is a pretty big mess. Stuff happens but that’s a long time to resolve an issue.

Noknick733 · February 24

@Kabam Jax " will there be more keys after week 4 as well as an extension of un break my heart?

ReignkingTW · February 24

Reading is fundamental.

Faqih1998 · February 24

Faqih1998 · February 24

Please give me compensation, it's really detrimental to me, my keys always disappear every week

XrossBones · February 24

Why there is no information regarding this in the Game?
So are all players expected to come to the forum to know that this is a bug?

ReignkingTW · February 24

XrossBones said:
Why there is no information regarding this in the Game?
So are all players expected to come to the forum to know that this is a bug?

Yup, Kabam just doing it for the clicks!

Seriously, though, even though they've acknowledged the issue, they need to over-communicate it.

Sacks10 · February 24

I have 6 keys I’m unable to claim. I tap the button, it disappears but if I scroll they’re back and they’re not in my inventory. All 3 side quests remain locked as well even after I’ve played the 1st two quests.

Schnoodle · February 25

still can’t claim keys🤦‍♂️🤦‍♂️

Milos_Feast75_ · February 25

Thank you for update. I'm not one to side with Kabam, but at least they are making it right.

Deamon1337 · February 25

Same for me

Schnoodle said:
still can’t claim keys🤦‍♂️🤦‍♂️

Harbinger195 · February 26

@Kabam Miike is it possible to get clarity on this issue. I know it's probably frustrating but there really does seem to be a lot of players who are reporting that the issue is not actually fixed. I know for myself I have only been able to do a single run (which honestly all things considered I'm grateful for as it was looking like it would be 0). It would just be nice to know the team is looking into it still.

Side Quest Keys gone from inventory [resolved]

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