Didn't get 7* Isophyne Got 6*

I'm Thronebreaker and got a 6* version of Isophyne instead of the 7* version. I got 6*'s the rest of the days and was looking forward to it!! I can't open a ticket because I don't have access to the email I set up my mcoc or original kabam account with. What do I do about this?

Comments

arifin74

Did you become throne breaker after calendar started?

Sunstar19

You have 6 stars rest of the days? Then it’s right that you have the 6 star version of Isophyne.

Donavans

Before, and when the calendar first appeared it showed that I was going to receive a 7* Isophyne, but when i logged in to claim it out was a 6*

Donavans

Sunstar19

Ah you are right. Did you try clicking the wheel at top left corner in your game main menu screen? That is another way to bring you to support for help

Donavans

Thanks, we'll see what they say. I didn't know i could submit one without my original email i started the account with

SummonerNR

Did you become throne breaker after calendar started?

Before, and when the calendar first appeared it showed that I was going to receive a 7* Isophyne, but when i logged in to claim it out was a 6*

But you really didn’t answer whether or not you had just recently moved up from CAV to TB ?

It might be, that because the calendar was missing/bugged by a day at the beginning (and then a small portion actually had it missing for another 2 days after that), that your STARTING POINT was actually when the calendar SHOULD HAVE first dropped.

So, did you become TB after the calendar should have started, even though by the time it was fixed and people got their Spider-Man Comp, you had become TB around that time ?

Donavans

Yes i did just move up from Cav to TB around this time but it was in time for the event. When the calendar showed up there was a 7* Isophyne showing. I believe I became TB the night before the 10th anniversary so I could get as many upgraded rewards as possible. I was grinding as much as possible to get there 😆

Donavans

Central Standard Time U.S.A.

Donavans

It's being reviewed by the team. I submitted a ticket. Thank you guys for all the help 🙏