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Not receiving units from Dazzler pass

YungLampshade69V2YungLampshade69V2 Member Posts: 54 ★
in Bugs and Known Issues
I claimed today's Dazzler pass reward for 260 units, but after spending 0 units, and refreshing my game multiple times, I somehow only have 257 units?

Really not sure how that math is supposed to add up.


Comments

  • SummonerNRSummonerNR Member, Guardian Posts: 14,694 Guardian
    Mine didn’t add immediately either, but it did shortly after (backed to Home Screen of game, then something else, then it was there).

    Maybe back-end servers taking longer to transfer it into accounts (immediate close/reopens sometimes help, but other times might just take server time to get it done)
  • YungLampshade69V2YungLampshade69V2 Member Posts: 54 ★
    SummonerNR said:

    Mine didn’t add immediately either, but it did shortly after (backed to Home Screen of game, then something else, then it was there).

    Maybe back-end servers taking longer to transfer it into accounts (immediate close/reopens sometimes help, but other times might just take server time to get it done)

    This was 6 hours ago as of writing this comment, and it has yet to update. Would love to know where my units went, still.
  • dcapriocarteldcapriocartel Member Posts: 6
    Good Moorning or evening’ im here reporting a bugs units’ i did pay something that actually was a mistake “ and after that I CANT USE IT EVEN 1 of my current units’ my game account was fashion killer recently its Rockie Savage’ but no matter wat im playing this game so many years and spend sooo much money in this gamw’ i need you guys resolve my issue aoon its possible’

  • dcapriocarteldcapriocartel Member Posts: 6

  • dcapriocarteldcapriocartel Member Posts: 6
    My game account its kismebaby1@icloud.com
    But around few years im using deferent Apple account so wich mean everytime i buy something payments are from tigertaipei@icloud.com
  • dcapriocarteldcapriocartel Member Posts: 6
    I have to leave my alliance cz i got trouble also to setup masteries game’
  • dcapriocarteldcapriocartel Member Posts: 6
    I need you guys help me soon as possible’ this isnt fair
  • YungLampshade69V2YungLampshade69V2 Member Posts: 54 ★
    dcapriocartel said:


    Looks like you owe Kabam money. If I had to guess, you bought an Odin and disputed the charge or something like that.

    No matter what you did wrong to earn you the negative units, it has absolutely nothing to do with this post you're commenting on. Definitely something to contact support or make your own forum post about.

    Also I'm like 90% sure you posted sensitive personal info in those pics. Need to watch what you're posting online for everyone to see.
  • SummonerNRSummonerNR Member, Guardian Posts: 14,694 Guardian
    Looks like (2nd person) it shows a “cancellation” (ie, Refund) of a 5000 (Yen ?) purchase.

    If purchase was in mistake, *DO NOT* request refund from Apple/Google or your credit card, bank, etc.

    ***Have to request Refund from Kabam itself.

    Otherwise, your game account will still have the stuff (Units) you purchased, but your bank will have given you your money back from it.

    So Kabam makes you “repurchase” (via Negative Credit Units) that amount, in order for you to have access to your Units in game again, otherwise it is as if you have stolen from Kabam.
  • SummonerNRSummonerNR Member, Guardian Posts: 14,694 Guardian
    (follow up, 2nd person)
    Was purchase from the one (pic below) that only gives you Units *Over Time*, as you gradually increase your Summoner Level with the NEW levels now ?



    Which can take 2-3 months per level, using new Enhanced XP, only for Valient.

    Probably bought that, then realized it wasn’t what you were hoping for.

    Go thru Kabam to request proper refund.

    https://help.kabamsupport.com/hc/en-us/requests/new



  • dcapriocarteldcapriocartel Member Posts: 6
    I did report about it’ but they dont gave me any answers 😭😭till now
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