Have never modded, may used the "ultra play mode" that my phone offers me which I don't know what it does and downloaded it straight from the google play, still waiting for them to investigate my account. This sucks, was really enjoying this game I am now unsure if I will get banned again for no reason.
I'm in a tough spot. Want to send a ticket in but my email for this is different from my game email. Last I'm i did with this email address they couldn't help me because of it. Now wondering if that could be a reason why I got the temp band. Im honestly confused why I got band. Ive been doing the same thing for 9 years. Every time I get a phone I download the game from Google play. I dont do anything different. I dont share my account, never used mode and I'm not even smart enough with tech to know how. I wish I could be told exactly what I did and I'd fix it in a heart beat. I was so happy with my progress ive never spent much money over the years. There was long periods I couldn't play but I always came back because it's basically the only video game I ever play. I got my nephews into the game and they love it. Sorry for the rant I'm just baffled and wish I had answer or help. My account is bearbarrow.
This is what I wrote to Today's Reply by Kabam, following my Reinstatement (along with 3 of my Teammates:
It's Long, but, I think... Worth It!
Lemme know what You think. First... Kabam's response:
On June 6, 2025, as documented in the forum post Anti-cheating update for June 2025, our game team deployed new technology that allows us to identify players using a client that was not distributed by one of our legitimate partners or by Kabam. In doing so, we found and banned over 10,000 accounts that have been using modified or otherwise illegitimate versions of our client to play the game. Another couple of thousand accounts have received warnings for potential infractions.
We received a great deal of feedback from players who feel they were unjustly suspended by these actions. As documented in the forum post RECENT BANWAVE UPDATE, the team has been reevaluating the suspended accounts and has decided to reverse some of the suspensions. It is quite likely that some of the accounts that we have removed the suspension from were violating the Terms of Service, but we would rather make sure that those who are not do not get punished. While I do not have the specifics available at this time, we can confirm that players whose suspensions have been overturned will receive a compensation package at some point in the next week that is intended to cover any missed rewards in-game as well as additional rewards for the inconvenience.
The investigation into the accounts that were possibly not violating our Terms of Service is still ongoing and may take some time to complete. It is possible that more accounts may end up having the suspensions revoked in the future, though at this time we cannot determine that conclusively. Kabam Support will not be making those determinations on an individual account level via support ticket; they will be made by the Game Team and will be considered final.
At this time, there is no further information that Kabam Support can provide regarding your specific account’s suspension status. If there was another issue reported in your ticket that is not addressed by the details above, please create a new support ticket referencing that issue only, so it can be appropriately addressed by the correct team.
Regards, Chris
AND NOW MY REPLY:
Oh Goodie. "Kabam will Decide and Nothing Further!"... is what I "Read" here.
Puh-Leeeze People!
This Colossal Insult is Not a "Black-Eye" for this Games "Reputation", it is a "Blinding Wound"!
I'm NOT being Hyperbolic here Folks!
Watch your "Ratings" in Google Play (et'al), "Recommendations to Play", $$$-Sales & Customer Satisfaction Scores, Plummet in the Next 3 Weeks!
Folks... the Heavy-Handedness of Execution here... was only Eclipsed by the COLOSSAL Ineptitude Exhibited in Overall Dis-RESPECT!!!
Please Note the wise & liberal (small 'L'!) use of Capital Letters & Punctuation herein [courtesy a Childhood of Stan Lee "Word & Thought Balloons" wherein Capital Letters emphasized MEANING!] so who better than lil' 'ol Me, to wield "Lettering" to a "Receptive" and DESERVING set of Targets! {this means YOU "Fellow-True-Believer's"} and emphasizing Communication here is KEY!
A Failure to Communicate so Great... it can be Best Described as "Trumpian"! (Let that "Sink-In" here My Fellow Canadians!)... ...
... Ineptitude at almost Every Level! (Again... NOT being Hyperbolic here!!!) And "Ignorant" of the Devastating Effects of "Casually "Blowing Up 10,000 Accounts"... with No Warning, Heads-up to Supposed Cheaters or Actual Necessary Vetting of Targets or in Testing /Execution of a New (and now obviously Flawed) Program!
On Targets That You Previously I-den-ti-fied (FFS!!!) as "Definitively Guilty" (no small feat, tbc!) and worthy of Outright HALTING ACCESS to THEIR Immediate-"Maslow's-Heirarchy-Level" Personalized Rewards "Hobby"..., & No-ACCESS to Time-Based Activity (often PAID-FOR!) by a "Customer Based Commercial Service Provider" in a Social, Financial, Commercial and Legal Contract... TRUTH?
This Matter & Relationship is Best described as a "Church of the MCOC"... Complete 'w Gurus (Game Designers), High Priests (YT-wizards like Seatin, et'al...), Big Donors (Whales w $$$), Priests (Alliance Leaders & Assassins) and Parishioners both Passionate and Casual... with Regular Newcomers of varying degrees of Monetary and Conversion to "Church-Contributions" to the Community as a Whole... & the inherent "Culture" embodied in this "World" of the MCOC!
Understand?
Hmmm... did I say "Church"?
Maybe "Cult" is more applicable here!?!
It is June 2025 after all... so Our "Collective-Awareness" of what "Cults" are, has never been more Acute..., No?
Can Y'all tell I'm "Speaking" to You like You are All Rational Canadian Adults? Damn, I hope so, cuz I'm doing My Best to not Swear... or zoom past the "Epiphany" I am trying to Deliver as Sincerely as I can!
A Quick Deeply Relevant FYI: My Alliance is Named "Better Angels"... ... after the Lincoln Quote and Unique Biblical Divine Spirit inherent in Every One of Us "Children of God Almighty"... All 8+ Billion of Us!
So... YES! I am Diving Deep here to Inspire the "Better Angels" I HOPE are Deeply Entrenched at Kabam and MCOC... a Hope that was formerly a "Certainty" only months ago.
BUT... Recent Developments over this Past Calendar Year are troubling and unnecessary!
Total "Gimmick" Characters like Enchantress (an admittedly inevitable development of Champs for the Hardcore "Whales" but a nuisance to those "less-devoted" and least able to Actually Defeat all the Gimmicks without Deep Resource plunges), that "Satisfy" the Whales, Challenge the Devoted, Confound the Casual and Dazzle the Noobs...
A Troubling and decidedly Poorly executed Introduction that caused a Downturn in MCOC Rankings & Sales... more out of Frustration at OP-Gimmicks and the Pure Time Demands necessary to Learn wtf it takes to Beat the "Bullseye's & (now!) Yelena's" now endemic in MCOC.
The "Build a Better Mouse Trap" Modus Operandi reaches "Peak-Capacity for BS" among the Meek and Weak... but (imho) Poor Execution ultimately Nullifies the Game's other "Advancements" (like New Daily Events & Rewards Schedules)...
The Well-Moneyed Whales have their New Shiny Collectible "Toy"... and challenging Game Content... out the Wazoo! yay.
And so fulfills the Corporate Mandate to Drive Sales and inspire the Masses to Spend Hours of Devoted Immersion in the Game... and to Spend actual $$$ for a "Hobby"/Addiction (let's not mince words here... We are Adults after all!)/Tribal-Cultural-SemiTheistic-Obsession!
A Hearty "Bravo" & "Way to Go!" has resonated in Many Improvements of Late from You Kabamy Kids... (that MUST be Said!)
But then the Penultimate mistake before this "Mass-Ban-Fiasco"...
That being changing War Format without warning and so Ineptly as to Frustrate the "Fence-Sitting Casual Players" into Early Retirement!
And with Continuous Glitches (even now the New Defender Placements keeps Bugging out "Placed Defenders" into Random locations [this happened to me in the 3rd or 4th New Format Off-season War: Minutes before Matchmaking, I Max-Noded Defenders available {many were not "available" cuz [Again!] NO COMMUNICATION from Kabam} and when War Started, the Defenders I had relocated were NOT where I had Placed them! And NO, I didn't have the Time I'm devoting Now... to Report this Glitch to Kabam! That's an Hour-Long Time Demand unavailable in My Busy Life! So... consider this My Registry of a Noteworthy Bug to Your Complaints Dept! Capichè?)...
And Battlegrounds collapsing Mid-Fight (resulting in lost resources and frustration!)...
So when Y'all pull this Poorly Executed Cunning Stunt (Hrrrmmm!!!)... on a FRIDAY... (Seriously, consider Firing whoever thought Friday Evening was a Good Idea and not an Epic Fail in the Making!!!)... during War Season (What. The. Actual F.!!!??? ... for REAL???)... ... On the Cusp of a RAID Week (the Most Expensive AQ of all!!!)... aaaand...
... With Zero Warning (despite having a Pre-Identified actual f-ing List)... all prepped to send "The Guilty" to a Metaphorical GITMO ... or El Salvadoran Gulag. . . . (Deep Breath needed here...)
All without any semblance of Due Process, Managerial Critical Thinking or calculation of Possible Collateral Damage to Long-Time Customers/Players Innocent of ANY "CRIMINAL" INTENT or Awareness that THEIR "PATH" to Playing a Game... was somehow in Violation of Terms Of Service !!! (admittedly, a "Wrote" & Boilerplate" TOS Contract protecting a Corporate & Commercial Entity from Scenarios... unironically... Just. Like. This!)
HEY... KABAMY-KIDS... My Fellow Canadians (am I Wrong in making that 'Blanket' assumption, here? Does Kabam have a side Corporate HQ in some Off-Shore Tax Haven somewhere with a Dictator influencing Management & Maintenance of MCOC, perchance??)... ANY Single One of these Inept Failures Alone... would make me Question the "Critical Thinking Skills" of a Manager deciding to Execute even a Single of these "Choices"... and just result in me... SMDH!
But COLLECTIVELY... all at Once... amounts to Jaw-dropping Ineptitude best described as "Fire! Ready! Aim!"
Or the Throwing of a Grenade into a Vegetable Garden to get rid of Weeds!
Do ya Understand Kabamy-Kids?
You've obliterated a Season of War; screwed up Players "Just before Expiry" management of Financially expensive Stash-Resources; tainted a Week of AQ ( incl. Past & Current RAID week); Messed up a Season of Battlegrounds; Alienated 1000's of Loyal Customers; delayed or outright eliminated opportunities to Buy/Redeem Time-Sensitive Special Offers; Undermined Trust in Actually Trustworthy Leaders & Teammates; obliterated "Double-Track redemptions; and in MY Case eliminated My Chance to Redeem All Rewards in My Solo War Event (another off-Kilter Major Timed Event intended to coincide with The ACTUAL SEASON of WAR!) !!!!
ARRRRRRRRRGGHHHH!
Deep Breath... ... ... ...
Sigh... I didn't even mention the Obliteration of Trust; Lack of Timely response in Forums or Troubleshooting Replies; the Abusive Cruelty heaped on Victims seeking Answers in the Forum Community (Good Lord but the Abuse experienced there was Infuriating!!!); Altering the Foundational WAR FORMAT from needing 5 (FIVE!!!!!!!) Champs Built for Defense Usage wherein changing Rendering Valuable & Resources demanded to do so... A Waste of Time, Effort & Money; the Cultural Hypocrisy of Rewarding High-Performance Players despite the High likelihood of Cheating w' Modifiers...; and Evidentiary Proof of ... Overwhelming Incompetence, possibly right up thru to the Highest Levels of Management (aaand... I must say, almost bordering on Malicious Contempt for the simplest of Legal and Social Contracts... again, NOT KIDDING!...) This was carried out like a Dictator would... Complete with No Due Process, Preparation or Accountability!
Am I Wrong? Where? Be Specific! SPEAK UP here!
So... My Fellow Canuckle-Heads (Go Oilers Go!)... when I characterize Kabam's Actions and Execution as 'Trumpian', I do so, fully Cognizant of the Intended Insults' ramifications... and the inferred DEEP DOUBTS as to the Measurable Intelligence of those put in charge... of this Cultural-Paradigm-Altering Colossal Fut-Nuckery!
(I'm trying my Best to not Swear here!)
Anyone there, reading this, have any doubts or questions regarding My Sincerity Here? I invite Scrutiny of anything I've written here... Bring It On!
All questions or comments are welcomed!
But, I can't finish without serving My "Better Angels"... ( both those of My Alliance & My Own Values as a Good Canadian Patriot) and so I Come with SOLUTIONS!
First: Never pull this **** on a Friday Evening unless You FULLY Staff the Kabam Complaints & Problem Resolution Departments over the ensuing Weekend
Second: COMMUNICATE CLEARLY DAMMIT!! Saying "3rd Party Providers" is meaningless if YOU Don't Explain the Different Levels of what a 3rd Party includes (like Google Play as structured in so many Country's not named "Canada") and THEN: GIVE EXAMPLES of Past "Violators" and WHY they deserved a Metaphorical 'GITMO'!!!
Third: Don't pull the 'Trigger' on Operations like this during War Season
Furthermore regarding Communication... If You Can "Identify and Target" 10,000 Potentially likely TOS Violators", THEN YOU CAN SEND THEM WRITTEN WARNINGS, detailed with Curative solutions and Punitive Actions for Failure to comply!
The M.O. is supposed to be "Ready, Aim, Fire!" And NOT the Fuster-Cluck that just Happened thus Past Weekend!
Smarten the Hell UP! YOU'RE ALL CANADIAN! Act like it!
Hmmm... that's alot! Necessary and Overdue.
Alright Dear Kabam Complaints Reader... you need to Hardcopy Print this Out, PASS it Around and Forward it up the Management Chain!
You won't find many more Passionate or Devoted MCOC Fans capable of writing with such clarity and depth of Knowledge!
That's what 9 years of Daily Play and being Leader of the 'Better Angels' gets You here!
Looking Forward to a Reply here!
AND THERE YOU HAVE IT!
Truth be Told, it'll probably be months before I return to Forums (I HOPE!)
Just curious, when Kabam said they banned 10K cheaters, didn't they hesitate for a second, shouldn't they review and think carefully about the possibility of having so many cheaters, or potential impacts of punishing so many people? They should know very well this may impact a lot of alliances and eventually frustrate tens of thousands players at end? Or they did this only because the number is BIG, sounds cool?
MCOC is not in its prime any more, it's a hard blow for Kabam to take, the irony is, this is not by anyone or from anywhere, Kabam actually shot himself in the foot.
Remember, July deal is not far alway, it takes time for those got banned to be willing to pay again, or they may not be anymore.
Good afternoon, why did you give me a 7-day ban? I've been playing the game for over 7 years and have never used any cheats or mods or anything else, I play from an iPhone and Android, PC, everything is downloaded from official sites, I've been eating for 3 days thinking you'll figure it out, but no, I had to write to you myself! Please figure this out!!!!
This is a unbelievable mistake, no game is cheat-free, it’s only about the severity, number of modders with high visibility and impacts is not high at all, just hundreds IMO. Youbuters complained when they actually met those cheaters in BG, so what?
Kabam should just run a script against top1000 in BG, scan their BG statistics and see if there is anything uncommon, it can easily be done in a couple of days. There is no necessity for Kabam to nuke like this, when you nuke you will hurt legitimate players. I'm shocked Kabam actually did this.
First of all, greetings to the Kabam team. Thank you again for reversing the bans that were wrong after the bans you imposed. My problem is that my adventure progress is reset after you remove the wrong bans. I had progressed until the Hercules fight in Necropolis. I tried for many days, spent my resources and credits, but you reset my progress. You should compensate me for this somehow. I was going to complete both the Carina 10th yearly tagged champions quest and the Necropolis adventure for the first time. Best regards
@kabamcrashed Question regarding ban wave Those who got banned for downloading the app from unauthorized sources (sharing apks to save data etc or some other store), who were banned for 7 days. If from now they start using the app from official sources(app store or playstore), will they get banned in the next ban wave in the future or not? Please clarify to ease players' tension. For those with fairly new accounts can restart the progress and those with old accounts can rest easy.
This is what I wrote to Today's Reply by Kabam, following my Reinstatement (along with 3 of my Teammates:
It's Long, but, I think... Worth It!
Lemme know what You think. First... Kabam's response:
On June 6, 2025, as documented in the forum post Anti-cheating update for June 2025, our game team deployed new technology that allows us to identify players using a client that was not distributed by one of our legitimate partners or by Kabam. In doing so, we found and banned over 10,000 accounts that have been using modified or otherwise illegitimate versions of our client to play the game. Another couple of thousand accounts have received warnings for potential infractions.
We received a great deal of feedback from players who feel they were unjustly suspended by these actions. As documented in the forum post RECENT BANWAVE UPDATE, the team has been reevaluating the suspended accounts and has decided to reverse some of the suspensions. It is quite likely that some of the accounts that we have removed the suspension from were violating the Terms of Service, but we would rather make sure that those who are not do not get punished. While I do not have the specifics available at this time, we can confirm that players whose suspensions have been overturned will receive a compensation package at some point in the next week that is intended to cover any missed rewards in-game as well as additional rewards for the inconvenience.
The investigation into the accounts that were possibly not violating our Terms of Service is still ongoing and may take some time to complete. It is possible that more accounts may end up having the suspensions revoked in the future, though at this time we cannot determine that conclusively. Kabam Support will not be making those determinations on an individual account level via support ticket; they will be made by the Game Team and will be considered final.
At this time, there is no further information that Kabam Support can provide regarding your specific account’s suspension status. If there was another issue reported in your ticket that is not addressed by the details above, please create a new support ticket referencing that issue only, so it can be appropriately addressed by the correct team.
Regards, Chris
AND NOW MY REPLY:
Oh Goodie. "Kabam will Decide and Nothing Further!"... is what I "Read" here.
Puh-Leeeze People!
This Colossal Insult is Not a "Black-Eye" for this Games "Reputation", it is a "Blinding Wound"!
I'm NOT being Hyperbolic here Folks!
Watch your "Ratings" in Google Play (et'al), "Recommendations to Play", $$$-Sales & Customer Satisfaction Scores, Plummet in the Next 3 Weeks!
Folks... the Heavy-Handedness of Execution here... was only Eclipsed by the COLOSSAL Ineptitude Exhibited in Overall Dis-RESPECT!!!
Please Note the wise & liberal (small 'L'!) use of Capital Letters & Punctuation herein [courtesy a Childhood of Stan Lee "Word & Thought Balloons" wherein Capital Letters emphasized MEANING!] so who better than lil' 'ol Me, to wield "Lettering" to a "Receptive" and DESERVING set of Targets! {this means YOU "Fellow-True-Believer's"} and emphasizing Communication here is KEY!
A Failure to Communicate so Great... it can be Best Described as "Trumpian"! (Let that "Sink-In" here My Fellow Canadians!)... ...
... Ineptitude at almost Every Level! (Again... NOT being Hyperbolic here!!!) And "Ignorant" of the Devastating Effects of "Casually "Blowing Up 10,000 Accounts"... with No Warning, Heads-up to Supposed Cheaters or Actual Necessary Vetting of Targets or in Testing /Execution of a New (and now obviously Flawed) Program!
On Targets That You Previously I-den-ti-fied (FFS!!!) as "Definitively Guilty" (no small feat, tbc!) and worthy of Outright HALTING ACCESS to THEIR Immediate-"Maslow's-Heirarchy-Level" Personalized Rewards "Hobby"..., & No-ACCESS to Time-Based Activity (often PAID-FOR!) by a "Customer Based Commercial Service Provider" in a Social, Financial, Commercial and Legal Contract... TRUTH?
This Matter & Relationship is Best described as a "Church of the MCOC"... Complete 'w Gurus (Game Designers), High Priests (YT-wizards like Seatin, et'al...), Big Donors (Whales w $$$), Priests (Alliance Leaders & Assassins) and Parishioners both Passionate and Casual... with Regular Newcomers of varying degrees of Monetary and Conversion to "Church-Contributions" to the Community as a Whole... & the inherent "Culture" embodied in this "World" of the MCOC!
Understand?
Hmmm... did I say "Church"?
Maybe "Cult" is more applicable here!?!
It is June 2025 after all... so Our "Collective-Awareness" of what "Cults" are, has never been more Acute..., No?
Can Y'all tell I'm "Speaking" to You like You are All Rational Canadian Adults? Damn, I hope so, cuz I'm doing My Best to not Swear... or zoom past the "Epiphany" I am trying to Deliver as Sincerely as I can!
A Quick Deeply Relevant FYI: My Alliance is Named "Better Angels"... ... after the Lincoln Quote and Unique Biblical Divine Spirit inherent in Every One of Us "Children of God Almighty"... All 8+ Billion of Us!
So... YES! I am Diving Deep here to Inspire the "Better Angels" I HOPE are Deeply Entrenched at Kabam and MCOC... a Hope that was formerly a "Certainty" only months ago.
BUT... Recent Developments over this Past Calendar Year are troubling and unnecessary!
Total "Gimmick" Characters like Enchantress (an admittedly inevitable development of Champs for the Hardcore "Whales" but a nuisance to those "less-devoted" and least able to Actually Defeat all the Gimmicks without Deep Resource plunges), that "Satisfy" the Whales, Challenge the Devoted, Confound the Casual and Dazzle the Noobs...
A Troubling and decidedly Poorly executed Introduction that caused a Downturn in MCOC Rankings & Sales... more out of Frustration at OP-Gimmicks and the Pure Time Demands necessary to Learn wtf it takes to Beat the "Bullseye's & (now!) Yelena's" now endemic in MCOC.
The "Build a Better Mouse Trap" Modus Operandi reaches "Peak-Capacity for BS" among the Meek and Weak... but (imho) Poor Execution ultimately Nullifies the Game's other "Advancements" (like New Daily Events & Rewards Schedules)...
The Well-Moneyed Whales have their New Shiny Collectible "Toy"... and challenging Game Content... out the Wazoo! yay.
And so fulfills the Corporate Mandate to Drive Sales and inspire the Masses to Spend Hours of Devoted Immersion in the Game... and to Spend actual $$$ for a "Hobby"/Addiction (let's not mince words here... We are Adults after all!)/Tribal-Cultural-SemiTheistic-Obsession!
A Hearty "Bravo" & "Way to Go!" has resonated in Many Improvements of Late from You Kabamy Kids... (that MUST be Said!)
But then the Penultimate mistake before this "Mass-Ban-Fiasco"...
That being changing War Format without warning and so Ineptly as to Frustrate the "Fence-Sitting Casual Players" into Early Retirement!
And with Continuous Glitches (even now the New Defender Placements keeps Bugging out "Placed Defenders" into Random locations [this happened to me in the 3rd or 4th New Format Off-season War: Minutes before Matchmaking, I Max-Noded Defenders available {many were not "available" cuz [Again!] NO COMMUNICATION from Kabam} and when War Started, the Defenders I had relocated were NOT where I had Placed them! And NO, I didn't have the Time I'm devoting Now... to Report this Glitch to Kabam! That's an Hour-Long Time Demand unavailable in My Busy Life! So... consider this My Registry of a Noteworthy Bug to Your Complaints Dept! Capichè?)...
And Battlegrounds collapsing Mid-Fight (resulting in lost resources and frustration!)...
So when Y'all pull this Poorly Executed Cunning Stunt (Hrrrmmm!!!)... on a FRIDAY... (Seriously, consider Firing whoever thought Friday Evening was a Good Idea and not an Epic Fail in the Making!!!)... during War Season (What. The. Actual F.!!!??? ... for REAL???)... ... On the Cusp of a RAID Week (the Most Expensive AQ of all!!!)... aaaand...
... With Zero Warning (despite having a Pre-Identified actual f-ing List)... all prepped to send "The Guilty" to a Metaphorical GITMO ... or El Salvadoran Gulag. . . . (Deep Breath needed here...)
All without any semblance of Due Process, Managerial Critical Thinking or calculation of Possible Collateral Damage to Long-Time Customers/Players Innocent of ANY "CRIMINAL" INTENT or Awareness that THEIR "PATH" to Playing a Game... was somehow in Violation of Terms Of Service !!! (admittedly, a "Wrote" & Boilerplate" TOS Contract protecting a Corporate & Commercial Entity from Scenarios... unironically... Just. Like. This!)
HEY... KABAMY-KIDS... My Fellow Canadians (am I Wrong in making that 'Blanket' assumption, here? Does Kabam have a side Corporate HQ in some Off-Shore Tax Haven somewhere with a Dictator influencing Management & Maintenance of MCOC, perchance??)... ANY Single One of these Inept Failures Alone... would make me Question the "Critical Thinking Skills" of a Manager deciding to Execute even a Single of these "Choices"... and just result in me... SMDH!
But COLLECTIVELY... all at Once... amounts to Jaw-dropping Ineptitude best described as "Fire! Ready! Aim!"
Or the Throwing of a Grenade into a Vegetable Garden to get rid of Weeds!
Do ya Understand Kabamy-Kids?
You've obliterated a Season of War; screwed up Players "Just before Expiry" management of Financially expensive Stash-Resources; tainted a Week of AQ ( incl. Past & Current RAID week); Messed up a Season of Battlegrounds; Alienated 1000's of Loyal Customers; delayed or outright eliminated opportunities to Buy/Redeem Time-Sensitive Special Offers; Undermined Trust in Actually Trustworthy Leaders & Teammates; obliterated "Double-Track redemptions; and in MY Case eliminated My Chance to Redeem All Rewards in My Solo War Event (another off-Kilter Major Timed Event intended to coincide with The ACTUAL SEASON of WAR!) !!!!
ARRRRRRRRRGGHHHH!
Deep Breath... ... ... ...
Sigh... I didn't even mention the Obliteration of Trust; Lack of Timely response in Forums or Troubleshooting Replies; the Abusive Cruelty heaped on Victims seeking Answers in the Forum Community (Good Lord but the Abuse experienced there was Infuriating!!!); Altering the Foundational WAR FORMAT from needing 5 (FIVE!!!!!!!) Champs Built for Defense Usage wherein changing Rendering Valuable & Resources demanded to do so... A Waste of Time, Effort & Money; the Cultural Hypocrisy of Rewarding High-Performance Players despite the High likelihood of Cheating w' Modifiers...; and Evidentiary Proof of ... Overwhelming Incompetence, possibly right up thru to the Highest Levels of Management (aaand... I must say, almost bordering on Malicious Contempt for the simplest of Legal and Social Contracts... again, NOT KIDDING!...) This was carried out like a Dictator would... Complete with No Due Process, Preparation or Accountability!
Am I Wrong? Where? Be Specific! SPEAK UP here!
So... My Fellow Canuckle-Heads (Go Oilers Go!)... when I characterize Kabam's Actions and Execution as 'Trumpian', I do so, fully Cognizant of the Intended Insults' ramifications... and the inferred DEEP DOUBTS as to the Measurable Intelligence of those put in charge... of this Cultural-Paradigm-Altering Colossal Fut-Nuckery!
(I'm trying my Best to not Swear here!)
Anyone there, reading this, have any doubts or questions regarding My Sincerity Here? I invite Scrutiny of anything I've written here... Bring It On!
All questions or comments are welcomed!
But, I can't finish without serving My "Better Angels"... ( both those of My Alliance & My Own Values as a Good Canadian Patriot) and so I Come with SOLUTIONS!
First: Never pull this **** on a Friday Evening unless You FULLY Staff the Kabam Complaints & Problem Resolution Departments over the ensuing Weekend
Second: COMMUNICATE CLEARLY DAMMIT!! Saying "3rd Party Providers" is meaningless if YOU Don't Explain the Different Levels of what a 3rd Party includes (like Google Play as structured in so many Country's not named "Canada") and THEN: GIVE EXAMPLES of Past "Violators" and WHY they deserved a Metaphorical 'GITMO'!!!
Third: Don't pull the 'Trigger' on Operations like this during War Season
Furthermore regarding Communication... If You Can "Identify and Target" 10,000 Potentially likely TOS Violators", THEN YOU CAN SEND THEM WRITTEN WARNINGS, detailed with Curative solutions and Punitive Actions for Failure to comply!
The M.O. is supposed to be "Ready, Aim, Fire!" And NOT the Fuster-Cluck that just Happened thus Past Weekend!
Smarten the Hell UP! YOU'RE ALL CANADIAN! Act like it!
Hmmm... that's alot! Necessary and Overdue.
Alright Dear Kabam Complaints Reader... you need to Hardcopy Print this Out, PASS it Around and Forward it up the Management Chain!
You won't find many more Passionate or Devoted MCOC Fans capable of writing with such clarity and depth of Knowledge!
That's what 9 years of Daily Play and being Leader of the 'Better Angels' gets You here!
Looking Forward to a Reply here!
AND THERE YOU HAVE IT!
Truth be Told, it'll probably be months before I return to Forums (I HOPE!)
This is a level of self-important masterbatory nonsense that actually makes me root for Kabam
This is the most accurate forum post I have read in a decade. Came here to say something similar but you already nailed it
This is what I wrote to Today's Reply by Kabam, following my Reinstatement (along with 3 of my Teammates:
It's Long, but, I think... Worth It!
Lemme know what You think. First... Kabam's response:
On June 6, 2025, as documented in the forum post Anti-cheating update for June 2025, our game team deployed new technology that allows us to identify players using a client that was not distributed by one of our legitimate partners or by Kabam. In doing so, we found and banned over 10,000 accounts that have been using modified or otherwise illegitimate versions of our client to play the game. Another couple of thousand accounts have received warnings for potential infractions.
We received a great deal of feedback from players who feel they were unjustly suspended by these actions. As documented in the forum post RECENT BANWAVE UPDATE, the team has been reevaluating the suspended accounts and has decided to reverse some of the suspensions. It is quite likely that some of the accounts that we have removed the suspension from were violating the Terms of Service, but we would rather make sure that those who are not do not get punished. While I do not have the specifics available at this time, we can confirm that players whose suspensions have been overturned will receive a compensation package at some point in the next week that is intended to cover any missed rewards in-game as well as additional rewards for the inconvenience.
The investigation into the accounts that were possibly not violating our Terms of Service is still ongoing and may take some time to complete. It is possible that more accounts may end up having the suspensions revoked in the future, though at this time we cannot determine that conclusively. Kabam Support will not be making those determinations on an individual account level via support ticket; they will be made by the Game Team and will be considered final.
At this time, there is no further information that Kabam Support can provide regarding your specific account’s suspension status. If there was another issue reported in your ticket that is not addressed by the details above, please create a new support ticket referencing that issue only, so it can be appropriately addressed by the correct team.
Regards, Chris
AND NOW MY REPLY:
Oh Goodie. "Kabam will Decide and Nothing Further!"... is what I "Read" here.
Puh-Leeeze People!
This Colossal Insult is Not a "Black-Eye" for this Games "Reputation", it is a "Blinding Wound"!
I'm NOT being Hyperbolic here Folks!
Watch your "Ratings" in Google Play (et'al), "Recommendations to Play", $$$-Sales & Customer Satisfaction Scores, Plummet in the Next 3 Weeks!
Folks... the Heavy-Handedness of Execution here... was only Eclipsed by the COLOSSAL Ineptitude Exhibited in Overall Dis-RESPECT!!!
Please Note the wise & liberal (small 'L'!) use of Capital Letters & Punctuation herein [courtesy a Childhood of Stan Lee "Word & Thought Balloons" wherein Capital Letters emphasized MEANING!] so who better than lil' 'ol Me, to wield "Lettering" to a "Receptive" and DESERVING set of Targets! {this means YOU "Fellow-True-Believer's"} and emphasizing Communication here is KEY!
A Failure to Communicate so Great... it can be Best Described as "Trumpian"! (Let that "Sink-In" here My Fellow Canadians!)... ...
... Ineptitude at almost Every Level! (Again... NOT being Hyperbolic here!!!) And "Ignorant" of the Devastating Effects of "Casually "Blowing Up 10,000 Accounts"... with No Warning, Heads-up to Supposed Cheaters or Actual Necessary Vetting of Targets or in Testing /Execution of a New (and now obviously Flawed) Program!
On Targets That You Previously I-den-ti-fied (FFS!!!) as "Definitively Guilty" (no small feat, tbc!) and worthy of Outright HALTING ACCESS to THEIR Immediate-"Maslow's-Heirarchy-Level" Personalized Rewards "Hobby"..., & No-ACCESS to Time-Based Activity (often PAID-FOR!) by a "Customer Based Commercial Service Provider" in a Social, Financial, Commercial and Legal Contract... TRUTH?
This Matter & Relationship is Best described as a "Church of the MCOC"... Complete 'w Gurus (Game Designers), High Priests (YT-wizards like Seatin, et'al...), Big Donors (Whales w $$$), Priests (Alliance Leaders & Assassins) and Parishioners both Passionate and Casual... with Regular Newcomers of varying degrees of Monetary and Conversion to "Church-Contributions" to the Community as a Whole... & the inherent "Culture" embodied in this "World" of the MCOC!
Understand?
Hmmm... did I say "Church"?
Maybe "Cult" is more applicable here!?!
It is June 2025 after all... so Our "Collective-Awareness" of what "Cults" are, has never been more Acute..., No?
Can Y'all tell I'm "Speaking" to You like You are All Rational Canadian Adults? Damn, I hope so, cuz I'm doing My Best to not Swear... or zoom past the "Epiphany" I am trying to Deliver as Sincerely as I can!
A Quick Deeply Relevant FYI: My Alliance is Named "Better Angels"... ... after the Lincoln Quote and Unique Biblical Divine Spirit inherent in Every One of Us "Children of God Almighty"... All 8+ Billion of Us!
So... YES! I am Diving Deep here to Inspire the "Better Angels" I HOPE are Deeply Entrenched at Kabam and MCOC... a Hope that was formerly a "Certainty" only months ago.
BUT... Recent Developments over this Past Calendar Year are troubling and unnecessary!
Total "Gimmick" Characters like Enchantress (an admittedly inevitable development of Champs for the Hardcore "Whales" but a nuisance to those "less-devoted" and least able to Actually Defeat all the Gimmicks without Deep Resource plunges), that "Satisfy" the Whales, Challenge the Devoted, Confound the Casual and Dazzle the Noobs...
A Troubling and decidedly Poorly executed Introduction that caused a Downturn in MCOC Rankings & Sales... more out of Frustration at OP-Gimmicks and the Pure Time Demands necessary to Learn wtf it takes to Beat the "Bullseye's & (now!) Yelena's" now endemic in MCOC.
The "Build a Better Mouse Trap" Modus Operandi reaches "Peak-Capacity for BS" among the Meek and Weak... but (imho) Poor Execution ultimately Nullifies the Game's other "Advancements" (like New Daily Events & Rewards Schedules)...
The Well-Moneyed Whales have their New Shiny Collectible "Toy"... and challenging Game Content... out the Wazoo! yay.
And so fulfills the Corporate Mandate to Drive Sales and inspire the Masses to Spend Hours of Devoted Immersion in the Game... and to Spend actual $$$ for a "Hobby"/Addiction (let's not mince words here... We are Adults after all!)/Tribal-Cultural-SemiTheistic-Obsession!
A Hearty "Bravo" & "Way to Go!" has resonated in Many Improvements of Late from You Kabamy Kids... (that MUST be Said!)
But then the Penultimate mistake before this "Mass-Ban-Fiasco"...
That being changing War Format without warning and so Ineptly as to Frustrate the "Fence-Sitting Casual Players" into Early Retirement!
And with Continuous Glitches (even now the New Defender Placements keeps Bugging out "Placed Defenders" into Random locations [this happened to me in the 3rd or 4th New Format Off-season War: Minutes before Matchmaking, I Max-Noded Defenders available {many were not "available" cuz [Again!] NO COMMUNICATION from Kabam} and when War Started, the Defenders I had relocated were NOT where I had Placed them! And NO, I didn't have the Time I'm devoting Now... to Report this Glitch to Kabam! That's an Hour-Long Time Demand unavailable in My Busy Life! So... consider this My Registry of a Noteworthy Bug to Your Complaints Dept! Capichè?)...
And Battlegrounds collapsing Mid-Fight (resulting in lost resources and frustration!)...
So when Y'all pull this Poorly Executed Cunning Stunt (Hrrrmmm!!!)... on a FRIDAY... (Seriously, consider Firing whoever thought Friday Evening was a Good Idea and not an Epic Fail in the Making!!!)... during War Season (What. The. Actual F.!!!??? ... for REAL???)... ... On the Cusp of a RAID Week (the Most Expensive AQ of all!!!)... aaaand...
... With Zero Warning (despite having a Pre-Identified actual f-ing List)... all prepped to send "The Guilty" to a Metaphorical GITMO ... or El Salvadoran Gulag. . . . (Deep Breath needed here...)
All without any semblance of Due Process, Managerial Critical Thinking or calculation of Possible Collateral Damage to Long-Time Customers/Players Innocent of ANY "CRIMINAL" INTENT or Awareness that THEIR "PATH" to Playing a Game... was somehow in Violation of Terms Of Service !!! (admittedly, a "Wrote" & Boilerplate" TOS Contract protecting a Corporate & Commercial Entity from Scenarios... unironically... Just. Like. This!)
HEY... KABAMY-KIDS... My Fellow Canadians (am I Wrong in making that 'Blanket' assumption, here? Does Kabam have a side Corporate HQ in some Off-Shore Tax Haven somewhere with a Dictator influencing Management & Maintenance of MCOC, perchance??)... ANY Single One of these Inept Failures Alone... would make me Question the "Critical Thinking Skills" of a Manager deciding to Execute even a Single of these "Choices"... and just result in me... SMDH!
But COLLECTIVELY... all at Once... amounts to Jaw-dropping Ineptitude best described as "Fire! Ready! Aim!"
Or the Throwing of a Grenade into a Vegetable Garden to get rid of Weeds!
Do ya Understand Kabamy-Kids?
You've obliterated a Season of War; screwed up Players "Just before Expiry" management of Financially expensive Stash-Resources; tainted a Week of AQ ( incl. Past & Current RAID week); Messed up a Season of Battlegrounds; Alienated 1000's of Loyal Customers; delayed or outright eliminated opportunities to Buy/Redeem Time-Sensitive Special Offers; Undermined Trust in Actually Trustworthy Leaders & Teammates; obliterated "Double-Track redemptions; and in MY Case eliminated My Chance to Redeem All Rewards in My Solo War Event (another off-Kilter Major Timed Event intended to coincide with The ACTUAL SEASON of WAR!) !!!!
ARRRRRRRRRGGHHHH!
Deep Breath... ... ... ...
Sigh... I didn't even mention the Obliteration of Trust; Lack of Timely response in Forums or Troubleshooting Replies; the Abusive Cruelty heaped on Victims seeking Answers in the Forum Community (Good Lord but the Abuse experienced there was Infuriating!!!); Altering the Foundational WAR FORMAT from needing 5 (FIVE!!!!!!!) Champs Built for Defense Usage wherein changing Rendering Valuable & Resources demanded to do so... A Waste of Time, Effort & Money; the Cultural Hypocrisy of Rewarding High-Performance Players despite the High likelihood of Cheating w' Modifiers...; and Evidentiary Proof of ... Overwhelming Incompetence, possibly right up thru to the Highest Levels of Management (aaand... I must say, almost bordering on Malicious Contempt for the simplest of Legal and Social Contracts... again, NOT KIDDING!...) This was carried out like a Dictator would... Complete with No Due Process, Preparation or Accountability!
Am I Wrong? Where? Be Specific! SPEAK UP here!
So... My Fellow Canuckle-Heads (Go Oilers Go!)... when I characterize Kabam's Actions and Execution as 'Trumpian', I do so, fully Cognizant of the Intended Insults' ramifications... and the inferred DEEP DOUBTS as to the Measurable Intelligence of those put in charge... of this Cultural-Paradigm-Altering Colossal Fut-Nuckery!
(I'm trying my Best to not Swear here!)
Anyone there, reading this, have any doubts or questions regarding My Sincerity Here? I invite Scrutiny of anything I've written here... Bring It On!
All questions or comments are welcomed!
But, I can't finish without serving My "Better Angels"... ( both those of My Alliance & My Own Values as a Good Canadian Patriot) and so I Come with SOLUTIONS!
First: Never pull this **** on a Friday Evening unless You FULLY Staff the Kabam Complaints & Problem Resolution Departments over the ensuing Weekend
Second: COMMUNICATE CLEARLY DAMMIT!! Saying "3rd Party Providers" is meaningless if YOU Don't Explain the Different Levels of what a 3rd Party includes (like Google Play as structured in so many Country's not named "Canada") and THEN: GIVE EXAMPLES of Past "Violators" and WHY they deserved a Metaphorical 'GITMO'!!!
Third: Don't pull the 'Trigger' on Operations like this during War Season
Furthermore regarding Communication... If You Can "Identify and Target" 10,000 Potentially likely TOS Violators", THEN YOU CAN SEND THEM WRITTEN WARNINGS, detailed with Curative solutions and Punitive Actions for Failure to comply!
The M.O. is supposed to be "Ready, Aim, Fire!" And NOT the Fuster-Cluck that just Happened thus Past Weekend!
Smarten the Hell UP! YOU'RE ALL CANADIAN! Act like it!
Hmmm... that's alot! Necessary and Overdue.
Alright Dear Kabam Complaints Reader... you need to Hardcopy Print this Out, PASS it Around and Forward it up the Management Chain!
You won't find many more Passionate or Devoted MCOC Fans capable of writing with such clarity and depth of Knowledge!
That's what 9 years of Daily Play and being Leader of the 'Better Angels' gets You here!
Looking Forward to a Reply here!
AND THERE YOU HAVE IT!
Truth be Told, it'll probably be months before I return to Forums (I HOPE!)
This is a level of self-important masterbatory nonsense that actually makes me root for Kabam
I was banned on 2 of my accounts because I downloaded the game from other sources. The ban on my sub-account was lifted in less than 7 days, but my main account is still banned. I don't understand this. Does anyone have any information about this?
In theory your ban was legit since You did download from other sources as You admitted, but why only one of two accounts was unbanned is a mystery. I got banned but used only official sources and still ban is active, so they're still in the process of unbanning or they decided not to unban us. It's a mystery since apart from generic responses support is silent.
In theory your ban was legit since You did download from other sources as You admitted, but why only one of two accounts was unbanned is a mystery. I got banned but used only official sources and still ban is active, so they're still in the process of unbanning or they decided not to unban us. It's a mystery since apart from generic responses support is silent.
Schrodinger's ban, you are both banned and unbanned until you login the game
My alliance rank been decreased gold 2 to gold 4 cos of kabam 🤬🤬 & Still not recieve any compensation Really kabam is annoying n making disappointing 🤬
If Kabam really tested their content, programs, etc., before releasing them, there wouldn’t be all these bugs and ban issues. They just unbanned a few accounts as a way to calm people down.
You can't expect anything from a team of incompetents. If I made the same kind of mistakes at my job, I’d be fired.
If Kabam really tested their content, programs, etc., before releasing them, there wouldn’t be all these bugs and ban issues. They just unbanned a few accounts as a way to calm people down.
You can't expect anything from a team of incompetents. If I made the same kind of mistakes at my job, I’d be fired.
Someone might be fired, this is a serious mistake, at least based on people I contacted, the percentage of unbanned is not low, so it is a real PR crisis for Kabam.
The game team is currently investigating issues related to the possibility of false positives in our 3rd-party software detection, and any further actions taken to address this will be taken by the game team and communicated on the Forums and in Discord. Kabam is committed to ensuring that players who were impacted by the suspensions that should not have been are identified and appropriately compensated for it.
At this time, there is nothing further that Kabam Support can do to assist you with this issue specifically for your account; thus, I am marking this ticket as Solved, and we will not be responding any further on this issue.
Basically, they don't manage anything at all, and I don't think they'll even learn a lesson from this situation. It's just automatic responses from an overwhelmed customer service team!!
The game team is currently investigating issues related to the possibility of false positives in our 3rd-party software detection, and any further actions taken to address this will be taken by the game team and communicated on the Forums and in Discord. Kabam is committed to ensuring that players who were impacted by the suspensions that should not have been are identified and appropriately compensated for it.
At this time, there is nothing further that Kabam Support can do to assist you with this issue specifically for your account; thus, I am marking this ticket as Solved, and we will not be responding any further on this issue.
Basically, they don't manage anything at all, and I don't think they'll even learn a lesson from this situation. It's just automatic responses from an overwhelmed customer service team!!
got the same response as you.... we are dealing with either bot, or incompetent support team
can someone please help me i got banned recently from the ban wave but i've never used a 3rd party site at all, it won’t let me login when i open the app it just continuously loads and nothing happens
can someone please help me i got banned recently from the ban wave but i've never used a 3rd party site at all, it won’t let me login when i open the app it just continuously loads and nothing happens
If they ban all 10000 accounts at once then they should unban all at once and check later whether there are modders or not and ban them but no they won't let legitimate players play and keep them banned, they reversed ban of few people to calm the situation at hand, didn't heard anybody get unban after the first batch of unban
Good afternoon, why did you give me a 7-day ban? I've been playing the game for over 7 years and have never used any cheats or mods or anything else, I play from an iPhone and Android, PC, everything is downloaded from official sites, I've been eating for 5days thinking you'll figure it out, but no, I had to write to you myself! Please figure this out!!!!
Comments
It's Long, but, I think... Worth It!
Lemme know what You think.
First... Kabam's response:
On June 6, 2025, as documented in the forum post Anti-cheating update for June 2025, our game team deployed new technology that allows us to identify players using a client that was not distributed by one of our legitimate partners or by Kabam. In doing so, we found and banned over 10,000 accounts that have been using modified or otherwise illegitimate versions of our client to play the game. Another couple of thousand accounts have received warnings for potential infractions.
We received a great deal of feedback from players who feel they were unjustly suspended by these actions. As documented in the forum post RECENT BANWAVE UPDATE, the team has been reevaluating the suspended accounts and has decided to reverse some of the suspensions. It is quite likely that some of the accounts that we have removed the suspension from were violating the Terms of Service, but we would rather make sure that those who are not do not get punished. While I do not have the specifics available at this time, we can confirm that players whose suspensions have been overturned will receive a compensation package at some point in the next week that is intended to cover any missed rewards in-game as well as additional rewards for the inconvenience.
The investigation into the accounts that were possibly not violating our Terms of Service is still ongoing and may take some time to complete. It is possible that more accounts may end up having the suspensions revoked in the future, though at this time we cannot determine that conclusively. Kabam Support will not be making those determinations on an individual account level via support ticket; they will be made by the Game Team and will be considered final.
At this time, there is no further information that Kabam Support can provide regarding your specific account’s suspension status. If there was another issue reported in your ticket that is not addressed by the details above, please create a new support ticket referencing that issue only, so it can be appropriately addressed by the correct team.
Regards,
Chris
AND NOW MY REPLY:
Oh Goodie. "Kabam will Decide and Nothing Further!"... is what I "Read" here.
Puh-Leeeze People!
This Colossal Insult is Not a "Black-Eye" for this Games "Reputation", it is a "Blinding Wound"!
I'm NOT being Hyperbolic here Folks!
Watch your "Ratings" in Google Play (et'al), "Recommendations to Play", $$$-Sales & Customer Satisfaction Scores, Plummet in the Next 3 Weeks!
Folks... the Heavy-Handedness of Execution here... was only Eclipsed by the COLOSSAL Ineptitude Exhibited in Overall Dis-RESPECT!!!
Please Note the wise & liberal (small 'L'!) use of Capital Letters & Punctuation herein [courtesy a Childhood of Stan Lee "Word & Thought Balloons" wherein Capital Letters emphasized MEANING!] so who better than lil' 'ol Me, to wield "Lettering" to a "Receptive" and DESERVING set of Targets! {this means YOU "Fellow-True-Believer's"} and emphasizing Communication here is KEY!
A Failure to Communicate so Great... it can be Best Described as "Trumpian"! (Let that "Sink-In" here My Fellow Canadians!)... ...
... Ineptitude at almost Every Level! (Again... NOT being Hyperbolic here!!!) And "Ignorant" of the Devastating Effects of "Casually "Blowing Up 10,000 Accounts"... with No Warning, Heads-up to Supposed Cheaters or Actual Necessary Vetting of Targets or in Testing /Execution of a New (and now obviously Flawed) Program!
On Targets That You Previously I-den-ti-fied (FFS!!!) as "Definitively Guilty" (no small feat, tbc!) and worthy of Outright HALTING ACCESS to THEIR Immediate-"Maslow's-Heirarchy-Level" Personalized Rewards "Hobby"..., & No-ACCESS to Time-Based Activity (often PAID-FOR!) by a "Customer Based Commercial Service Provider" in a Social, Financial, Commercial and Legal Contract... TRUTH?
This Matter & Relationship is Best described as a "Church of the MCOC"... Complete 'w Gurus (Game Designers), High Priests (YT-wizards like Seatin, et'al...), Big Donors (Whales w $$$), Priests (Alliance Leaders & Assassins) and Parishioners both Passionate and Casual... with Regular Newcomers of varying degrees of Monetary and Conversion to "Church-Contributions" to the Community as a Whole... & the inherent "Culture" embodied in this "World" of the MCOC!
Understand?
Hmmm... did I say "Church"?
Maybe "Cult" is more applicable here!?!
It is June 2025 after all... so Our "Collective-Awareness" of what "Cults" are, has never been more Acute..., No?
Can Y'all tell I'm "Speaking" to You like You are All Rational Canadian Adults? Damn, I hope so, cuz I'm doing My Best to not Swear... or zoom past the "Epiphany" I am trying to Deliver as Sincerely as I can!
A Quick Deeply Relevant FYI:
My Alliance is Named "Better Angels"... ... after the Lincoln Quote and Unique Biblical Divine Spirit inherent in Every One of Us "Children of God Almighty"... All 8+ Billion of Us!
So... YES! I am Diving Deep here to Inspire the "Better Angels" I HOPE are Deeply Entrenched at Kabam and MCOC... a Hope that was formerly a "Certainty" only months ago.
BUT... Recent Developments over this Past Calendar Year are troubling and unnecessary!
Total "Gimmick" Characters like Enchantress (an admittedly inevitable development of Champs for the Hardcore "Whales" but a nuisance to those "less-devoted" and least able to Actually Defeat all the Gimmicks without Deep Resource plunges), that "Satisfy" the Whales, Challenge the Devoted, Confound the Casual and Dazzle the Noobs...
A Troubling and decidedly Poorly executed Introduction that caused a Downturn in MCOC Rankings & Sales... more out of Frustration at OP-Gimmicks and the Pure Time Demands necessary to Learn wtf it takes to Beat the "Bullseye's & (now!) Yelena's" now endemic in MCOC.
The "Build a Better Mouse Trap" Modus Operandi reaches "Peak-Capacity for BS" among the Meek and Weak... but (imho) Poor Execution ultimately Nullifies the Game's other "Advancements" (like New Daily Events & Rewards Schedules)...
The Well-Moneyed Whales have their New Shiny Collectible "Toy"... and challenging Game Content... out the Wazoo! yay.
And so fulfills the Corporate Mandate to Drive Sales and inspire the Masses to Spend Hours of Devoted Immersion in the Game... and to Spend actual $$$ for a "Hobby"/Addiction (let's not mince words here... We are Adults after all!)/Tribal-Cultural-SemiTheistic-Obsession!
A Hearty "Bravo" & "Way to Go!" has resonated in Many Improvements of Late from You Kabamy Kids... (that MUST be Said!)
But then the Penultimate mistake before this "Mass-Ban-Fiasco"...
That being changing War Format without warning and so Ineptly as to Frustrate the "Fence-Sitting Casual Players" into Early Retirement!
And with Continuous Glitches (even now the New Defender Placements keeps Bugging out "Placed Defenders" into Random locations [this happened to me in the 3rd or 4th New Format Off-season War: Minutes before Matchmaking, I Max-Noded Defenders available {many were not "available" cuz [Again!] NO COMMUNICATION from Kabam} and when War Started, the Defenders I had relocated were NOT where I had Placed them! And NO, I didn't have the Time I'm devoting Now... to Report this Glitch to Kabam! That's an Hour-Long Time Demand unavailable in My Busy Life! So... consider this My Registry of a Noteworthy Bug to Your Complaints Dept! Capichè?)...
And Battlegrounds collapsing Mid-Fight (resulting in lost resources and frustration!)...
So when Y'all pull this Poorly Executed Cunning Stunt (Hrrrmmm!!!)... on a FRIDAY... (Seriously, consider Firing whoever thought Friday Evening was a Good Idea and not an Epic Fail in the Making!!!)... during War Season (What. The. Actual F.!!!??? ... for REAL???)...
... On the Cusp of a RAID Week (the Most Expensive AQ of all!!!)... aaaand...
... With Zero Warning (despite having a Pre-Identified actual f-ing List)... all prepped to send "The Guilty" to a Metaphorical GITMO ... or El Salvadoran Gulag. . . . (Deep Breath needed here...)
All without any semblance of Due Process, Managerial Critical Thinking or calculation of Possible Collateral Damage to Long-Time Customers/Players Innocent of ANY "CRIMINAL" INTENT or Awareness that THEIR "PATH" to Playing a Game... was somehow in Violation of Terms Of Service !!! (admittedly, a "Wrote" & Boilerplate" TOS Contract protecting a Corporate & Commercial Entity from Scenarios... unironically...
Just. Like. This!)
HEY... KABAMY-KIDS... My Fellow Canadians (am I Wrong in making that 'Blanket' assumption, here? Does Kabam have a side Corporate HQ in some Off-Shore Tax Haven somewhere with a Dictator influencing Management & Maintenance of MCOC, perchance??)... ANY Single One of these Inept Failures Alone... would make me Question the "Critical Thinking Skills" of a Manager deciding to Execute even a Single of these "Choices"... and just result in me... SMDH!
But COLLECTIVELY... all at Once... amounts to Jaw-dropping Ineptitude best described as "Fire! Ready! Aim!"
Or the Throwing of a Grenade into a Vegetable Garden to get rid of Weeds!
Do ya Understand Kabamy-Kids?
You've obliterated a Season of War; screwed up Players "Just before Expiry" management of Financially expensive Stash-Resources; tainted a Week of AQ ( incl. Past & Current RAID week); Messed up a Season of Battlegrounds; Alienated 1000's of Loyal Customers; delayed or outright eliminated opportunities to Buy/Redeem Time-Sensitive Special Offers; Undermined Trust in Actually Trustworthy Leaders & Teammates; obliterated "Double-Track redemptions; and in MY Case eliminated My Chance to Redeem All Rewards in My Solo War Event (another off-Kilter Major Timed Event intended to coincide with The ACTUAL SEASON of WAR!) !!!!
ARRRRRRRRRGGHHHH!
Deep Breath... ... ... ...
Sigh... I didn't even mention the Obliteration of Trust; Lack of Timely response in Forums or Troubleshooting Replies; the Abusive Cruelty heaped on Victims seeking Answers in the Forum Community (Good Lord but the Abuse experienced there was Infuriating!!!); Altering the Foundational WAR FORMAT from needing 5 (FIVE!!!!!!!) Champs Built for Defense Usage wherein changing Rendering Valuable & Resources demanded to do so... A Waste of Time, Effort & Money; the Cultural Hypocrisy of Rewarding High-Performance Players despite the High likelihood of Cheating w' Modifiers...; and Evidentiary Proof of ... Overwhelming Incompetence, possibly right up thru to the Highest Levels of Management (aaand... I must say, almost bordering on Malicious Contempt for the simplest of Legal and Social Contracts... again, NOT KIDDING!...) This was carried out like a Dictator would... Complete with No Due Process, Preparation or Accountability!
Am I Wrong? Where? Be Specific! SPEAK UP here!
So... My Fellow Canuckle-Heads (Go Oilers Go!)... when I characterize Kabam's Actions and Execution as 'Trumpian', I do so, fully Cognizant of the Intended Insults' ramifications... and the inferred DEEP DOUBTS as to the Measurable Intelligence of those put in charge... of this Cultural-Paradigm-Altering Colossal Fut-Nuckery!
(I'm trying my Best to not Swear here!)
Anyone there, reading this, have any doubts or questions regarding My Sincerity Here?
I invite Scrutiny of anything I've written here... Bring It On!
All questions or comments are welcomed!
But, I can't finish without serving My "Better Angels"... ( both those of My Alliance & My Own Values as a Good Canadian Patriot) and so I Come with SOLUTIONS!
First: Never pull this **** on a Friday Evening unless You FULLY Staff the Kabam Complaints & Problem Resolution Departments over the ensuing Weekend
Second: COMMUNICATE CLEARLY DAMMIT!! Saying "3rd Party Providers" is meaningless if YOU Don't Explain the Different Levels of what a 3rd Party includes (like Google Play as structured in so many Country's not named "Canada") and THEN: GIVE EXAMPLES of Past "Violators" and WHY they deserved a Metaphorical 'GITMO'!!!
Third: Don't pull the 'Trigger' on Operations like this during War Season
Furthermore regarding Communication... If You Can "Identify and Target" 10,000 Potentially likely TOS Violators", THEN YOU CAN SEND THEM WRITTEN WARNINGS, detailed with Curative solutions and Punitive Actions for Failure to comply!
The M.O. is supposed to be "Ready, Aim, Fire!" And NOT the Fuster-Cluck that just Happened thus Past Weekend!
Smarten the Hell UP! YOU'RE ALL CANADIAN! Act like it!
Hmmm... that's alot!
Necessary and Overdue.
Alright Dear Kabam Complaints Reader... you need to Hardcopy Print this Out, PASS it Around and Forward it up the Management Chain!
You won't find many more Passionate or Devoted MCOC Fans capable of writing with such clarity and depth of Knowledge!
That's what 9 years of Daily Play and being Leader of the 'Better Angels' gets You here!
Looking Forward to a Reply here!
AND THERE YOU HAVE IT!
Truth be Told, it'll probably be months before I return to Forums (I HOPE!)
They should know very well this may impact a lot of alliances and eventually frustrate tens of thousands players at end? Or they did this only because the number is BIG, sounds cool?
MCOC is not in its prime any more, it's a hard blow for Kabam to take, the irony is, this is not by anyone or from anywhere, Kabam actually shot himself in the foot.
Remember, July deal is not far alway, it takes time for those got banned to be willing to pay again, or they may not be anymore.
Kabam should just run a script against top1000 in BG, scan their BG statistics and see if there is anything uncommon, it can easily be done in a couple of days. There is no necessity for Kabam to nuke like this, when you nuke you will hurt legitimate players. I'm shocked Kabam actually did this.
Those who got banned for downloading the app from unauthorized sources (sharing apks to save data etc or some other store), who were banned for 7 days.
If from now they start using the app from official sources(app store or playstore), will they get banned in the next ban wave in the future or not?
Please clarify to ease players' tension. For those with fairly new accounts can restart the progress and those with old accounts can rest easy.
I got banned but used only official sources and still ban is active, so they're still in the process of unbanning or they decided not to unban us. It's a mystery since apart from generic responses support is silent.
& Still not recieve any compensation
Really kabam is annoying n making disappointing 🤬
If Kabam really tested their content, programs, etc., before releasing them, there wouldn’t be all these bugs and ban issues.
They just unbanned a few accounts as a way to calm people down.
You can't expect anything from a team of incompetents.
If I made the same kind of mistakes at my job, I’d be fired.
Hello,
The game team is currently investigating issues related to the possibility of false positives in our 3rd-party software detection, and any further actions taken to address this will be taken by the game team and communicated on the Forums and in Discord. Kabam is committed to ensuring that players who were impacted by the suspensions that should not have been are identified and appropriately compensated for it.
At this time, there is nothing further that Kabam Support can do to assist you with this issue specifically for your account; thus, I am marking this ticket as Solved, and we will not be responding any further on this issue.
Basically, they don't manage anything at all, and I don't think they'll even learn a lesson from this situation.
It's just automatic responses from an overwhelmed customer service team!!
we are dealing with either bot, or incompetent support team
How dare you who did press ban button your or karatemike I will close kabam permanently if you don't give me my account back
This is definitely a PR crisis, Kabam is trying to distract.
If it was me, I will be very angry if I spent thousands of dollars for years then got banned for no reason,