Kabam distraction tactics

Not only we've been "kicked in the nuts" by Kabam but also fellow summoners turn their back, make fun or even blame us and are angry when we're just trying to vocalize our problems.

Yeah man more than the ban the comments from these judgemental guys feels causes frustration

True and this greedy company ain't looking into it and always send preset msg everyone keep spamming by tagging one of their member @Kabam Miike

JollyHawk

I'm can't wait to see if @Kabam Miike responds if enough people spam him. Might need to check out the Blizzard boards though.

Demonzfyre

Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic

Do people like ever actually think about what you're saying before posting? Do you really sit there at think about the logistics of what you're say and how it works out?

Kabams goal.was to have this content be good to where people have liked it. They didn't make it bad on purpose to distract you from people who broke ToS by downloading the game from unauthorized sources.

There's no cover up or anything to distract. The people who weren't banned now have something to focus on (WoF being terrible) and they are outnumbering the ban posts.

Demonzfyre

True and this greedy company ain't looking into it and always send preset msg everyone keep spamming by tagging one of their member @Kabam Miike

Doesn't surprise me that you'd tag someone who hasn't worked for the company in over a year with a stupid opinion that you listed.

Netmarble gets the money, not Kabam.

Frumpy_geezer

Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic
Do people like ever actually think about what you're saying before posting? Do you really sit there at think about the logistics of what you're say and how it works out?

Kabams goal.was to have this content be good to where people have liked it. They didn't make it bad on purpose to distract you from people who broke ToS by downloading the game from unauthorized sources.

There's no cover up or anything to distract. The people who weren't banned now have something to focus on (WoF being terrible) and they are outnumbering the ban posts.

No way, they made this content and knew it was horrible and held on to it to release after the ban in case it blew up. It's ingenious and only a Sherlock Holmes level brain could figure it out. There's a great Wheel of Fate with awesome rewards we'll never see because of this. It's a shame really.

KabamPinwheel

As has been said, no distraction tactics, just a swing on some content that's not connecting with folks currently. The ban wave was intended to counteract cheaters, and with the number of reports in BG prior it was a top community concern we wanted to address. We've acknowledged there were issues in the implementation and the review for that is ongoing, we want to make sure it doesn't happen again. But the through line through all this is there is no conspiracy, just two different things that both happened in the past week. Timing is coincidental.

Also, jokes about Miike vs Mike aside, please do not spam posts, of any kind.

True and this greedy company ain't looking into it and always send preset msg everyone keep spamming by tagging one of their member @Kabam Miike
Doesn't surprise me that you'd tag someone who hasn't worked for the company in over a year with a stupid opinion that you listed.

Netmarble gets the money, not Kabam.

All we ask is either ban reverse or show proof of our fault or whatever we did wrong if there is

As has been said, no distraction tactics, just a swing on some content that's not connecting with folks currently. The ban wave was intended to counteract cheaters, and with the number of reports in BG prior it was a top community concern we wanted to address. We've acknowledged there were issues in the implementation and the review for that is ongoing, we want to make sure it doesn't happen again. But the through line through all this is there is no conspiracy, just two different things that both happened in the past week. Timing is coincidental.

Also, jokes about Miike vs Mike aside, please do not spam posts, of any kind.

Then can we know progress of investigation?

BringPopcorn

As has been said, no distraction tactics, just a swing on some content that's not connecting with folks currently. The ban wave was intended to counteract cheaters, and with the number of reports in BG prior it was a top community concern we wanted to address. We've acknowledged there were issues in the implementation and the review for that is ongoing, we want to make sure it doesn't happen again. But the through line through all this is there is no conspiracy, just two different things that both happened in the past week. Timing is coincidental.

Also, jokes about Miike vs Mike aside, please do not spam posts, of any kind.
Then can we know progress of investigation?

You really can't take a hint can you?
If he showed up in here and didn't address it, chances are there is nothing to say. Its not like he is holding the information for ransom.

If there is complain in bgs set a system in bg why straight out ban people with third party software iam not defending modders iam taking about people who got false bans and also iam not blaming the company nobody knows what someone goes through so kabam may have lot to deal with but all iam asking is sort out the ban issue then progress thank you

As has been said, no distraction tactics, just a swing on some content that's not connecting with folks currently. The ban wave was intended to counteract cheaters, and with the number of reports in BG prior it was a top community concern we wanted to address. We've acknowledged there were issues in the implementation and the review for that is ongoing, we want to make sure it doesn't happen again. But the through line through all this is there is no conspiracy, just two different things that both happened in the past week. Timing is coincidental.

Also, jokes about Miike vs Mike aside, please do not spam posts, of any kind.

There's no response after 1st batch of unban, what should players banned for more then 7days do? Even those with 7days will be worried cause losing many things and not being considered for unban or compensation

BringPopcorn

There's no response after 1st batch of unban, what should players banned for more then 7days do? Even those with 7days will be worried cause losing many things and not being considered for unban or compensation

Who said it was a 1st batch and not the ONLY batch?

Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic
Do people like ever actually think about what you're saying before posting? Do you really sit there at think about the logistics of what you're say and how it works out?

Kabams goal.was to have this content be good to where people have liked it. They didn't make it bad on purpose to distract you from people who broke ToS by downloading the game from unauthorized sources.

There's no cover up or anything to distract. The people who weren't banned now have something to focus on (WoF being terrible) and they are outnumbering the ban posts.

Bro iam not blaming them completely iam asking them to sort out the ban first then progress to the other issues if there is complaints in bg then why not set up a system at bgs

As has been said, no distraction tactics, just a swing on some content that's not connecting with folks currently. The ban wave was intended to counteract cheaters, and with the number of reports in BG prior it was a top community concern we wanted to address. We've acknowledged there were issues in the implementation and the review for that is ongoing, we want to make sure it doesn't happen again. But the through line through all this is there is no conspiracy, just two different things that both happened in the past week. Timing is coincidental.

Also, jokes about Miike vs Mike aside, please do not spam posts, of any kind.

I'm waiting 4 more days to have my ban removed and no answer at all. A lot of stash probably gone already. Whole alliance have 3 wars ruined. Raid - ruined. No answer from the team at all apart from generic response from support.
It really looks like distraction tactics - first couple of bans removed but a lot of them left, than WoF... really dissapointing behaviour.

There's no response after 1st batch of unban, what should players banned for more then 7days do? Even those with 7days will be worried cause losing many things and not being considered for unban or compensation
Who said it was a 1st batch and not the ONLY batch?

I think You're spot on.

GroundedWisdom

As has been said, no distraction tactics, just a swing on some content that's not connecting with folks currently. The ban wave was intended to counteract cheaters, and with the number of reports in BG prior it was a top community concern we wanted to address. We've acknowledged there were issues in the implementation and the review for that is ongoing, we want to make sure it doesn't happen again. But the through line through all this is there is no conspiracy, just two different things that both happened in the past week. Timing is coincidental.

Also, jokes about Miike vs Mike aside, please do not spam posts, of any kind.
I'm waiting 4 more days to have my ban removed and no answer at all. A lot of stash probably gone already. Whole alliance have 3 wars ruined. Raid - ruined. No answer from the team at all apart from generic response from support.
It really looks like distraction tactics - first couple of bans removed but a lot of them left, than WoF... really dissapointing behaviour.

Not all of them were false. They said SOME were erroneous. I have no idea about specifics, but people are reacting as if everyone was false. I'd say the majority of cases were valid.

DNA3000

Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic
Do people like ever actually think about what you're saying before posting? Do you really sit there at think about the logistics of what you're say and how it works out?

Kabams goal.was to have this content be good to where people have liked it. They didn't make it bad on purpose to distract you from people who broke ToS by downloading the game from unauthorized sources.

There's no cover up or anything to distract. The people who weren't banned now have something to focus on (WoF being terrible) and they are outnumbering the ban posts.
Bro iam not blaming them completely iam asking them to sort out the ban first then progress to the other issues if there is complaints in bg then why not set up a system at bgs

Because this is not a separate issue.

The primary way people cheat in this game (outside of using mercs to run content) is with modified game clients that allow for the player to manipulate fights. There's really only one way to detect this: you can see if the game client does something the authorized game client wouldn't do.

The problem is what are you specifically going to look for? You can look for obvious stuff, like a player who manages to end a BG fight in ten seconds, and experience will tell you that those fights cannot end so fast, so the only way you could see that would be if the player was using a modified game client. If the cheater is an idiot, we can spot them that way, and have been spotting them that way for a while now.

But cheaters are getting smarter. They aren't always doing completely idiotic things. If they cheat in a way that isn't blatantly impossible, how can we tell if they are cheating, or just extremely good at playing the game? There is no way. We cannot rely on cheaters always doing the impossible, we have to stop them by trying to detect the modified game clients they are using.

But that's also a problem, because we can't just ask the game client "hey, are you modified?" Any modified game client can be modified to answer "no." We cannot trust any game client Kabam did not make and distribute itself. If the game client has been changed in any way, however small, we can't trust anything it says. Which means we can't trust it will tell us if someone is cheating with it.

The only way to eliminate cheaters from the game is to eliminate all unauthorized game clients from the game, and all unauthorized supply chains for the game client. If Kabam allows even one path to using modified game clients, all the cheaters will use it. It doesn't matter if players who don't cheat also use it, or even need it to play the game. No one is saying that everyone who uses such things is cheating. But this is a hole in the security of the game you can drive a truck through, and it has to be closed.

TotemCorruption

Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic
Do people like ever actually think about what you're saying before posting? Do you really sit there at think about the logistics of what you're say and how it works out?

Kabams goal.was to have this content be good to where people have liked it. They didn't make it bad on purpose to distract you from people who broke ToS by downloading the game from unauthorized sources.

There's no cover up or anything to distract. The people who weren't banned now have something to focus on (WoF being terrible) and they are outnumbering the ban posts.
Bro iam not blaming them completely iam asking them to sort out the ban first then progress to the other issues if there is complaints in bg then why not set up a system at bgs
Because this is not a separate issue.

The primary way people cheat in this game (outside of using mercs to run content) is with modified game clients that allow for the player to manipulate fights. There's really only one way to detect this: you can see if the game client does something the authorized game client wouldn't do.

The problem is what are you specifically going to look for? You can look for obvious stuff, like a player who manages to end a BG fight in ten seconds, and experience will tell you that those fights cannot end so fast, so the only way you could see that would be if the player was using a modified game client. If the cheater is an idiot, we can spot them that way, and have been spotting them that way for a while now.

But cheaters are getting smarter. They aren't always doing completely idiotic things. If they cheat in a way that isn't blatantly impossible, how can we tell if they are cheating, or just extremely good at playing the game? There is no way. We cannot rely on cheaters always doing the impossible, we have to stop them by trying to detect the modified game clients they are using.

But that's also a problem, because we can't just ask the game client "hey, are you modified?" Any modified game client can be modified to answer "no." We cannot trust any game client Kabam did not make and distribute itself. If the game client has been changed in any way, however small, we can't trust anything it says. Which means we can't trust it will tell us if someone is cheating with it.

The only way to eliminate cheaters from the game is to eliminate all unauthorized game clients from the game, and all unauthorized supply chains for the game client. If Kabam allows even one path to using modified game clients, all the cheaters will use it. It doesn't matter if players who don't cheat also use it, or even need it to play the game. No one is saying that everyone who uses such things is cheating. But this is a hole in the security of the game you can drive a truck through, and it has to be closed.

I think this is a great explanation of the issue.
My biggest concern in BGs is the prevalence of soft-modders, especially among established accounts.
Competition in video games is unbridled, and it's foolish to trust anyone not to cheat, especially if they think they can get away with it.

I look back at stats and my experience tells me there is no practical way my opponent could've finished with the stats they finished with, but is it impossible?
No.
So how do you deal with it?
Just let them get away with it?
No.
You have to stop them at the source.

As has been said, no distraction tactics, just a swing on some content that's not connecting with folks currently. The ban wave was intended to counteract cheaters, and with the number of reports in BG prior it was a top community concern we wanted to address. We've acknowledged there were issues in the implementation and the review for that is ongoing, we want to make sure it doesn't happen again. But the through line through all this is there is no conspiracy, just two different things that both happened in the past week. Timing is coincidental.

Also, jokes about Miike vs Mike aside, please do not spam posts, of any kind.
I'm waiting 4 more days to have my ban removed and no answer at all. A lot of stash probably gone already. Whole alliance have 3 wars ruined. Raid - ruined. No answer from the team at all apart from generic response from support.
It really looks like distraction tactics - first couple of bans removed but a lot of them left, than WoF... really dissapointing behaviour.
Not all of them were false. They said SOME were erroneous. I have no idea about specifics, but people are reacting as if everyone was false. I'd say the majority of cases were valid.

I haven't stated that all of them were false. A lot of people here are complaining, and since mine was false I'm willing to believe a lot of others writing here also.

@DNA3000
But are You OK with the fact that innocent players who only used official sources got hit in the "crossfire"?

This not a gaslighting post just wanted to

Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic
Do people like ever actually think about what you're saying before posting? Do you really sit there at think about the logistics of what you're say and how it works out?

Kabams goal.was to have this content be good to where people have liked it. They didn't make it bad on purpose to distract you from people who broke ToS by downloading the game from unauthorized sources.

There's no cover up or anything to distract. The people who weren't banned now have something to focus on (WoF being terrible) and they are outnumbering the ban posts.
Bro iam not blaming them completely iam asking them to sort out the ban first then progress to the other issues if there is complaints in bg then why not set up a system at bgs
Because this is not a separate issue.

The primary way people cheat in this game (outside of using mercs to run content) is with modified game clients that allow for the player to manipulate fights. There's really only one way to detect this: you can see if the game client does something the authorized game client wouldn't do.

The problem is what are you specifically going to look for? You can look for obvious stuff, like a player who manages to end a BG fight in ten seconds, and experience will tell you that those fights cannot end so fast, so the only way you could see that would be if the player was using a modified game client. If the cheater is an idiot, we can spot them that way, and have been spotting them that way for a while now.

But cheaters are getting smarter. They aren't always doing completely idiotic things. If they cheat in a way that isn't blatantly impossible, how can we tell if they are cheating, or just extremely good at playing the game? There is no way. We cannot rely on cheaters always doing the impossible, we have to stop them by trying to detect the modified game clients they are using.

But that's also a problem, because we can't just ask the game client "hey, are you modified?" Any modified game client can be modified to answer "no." We cannot trust any game client Kabam did not make and distribute itself. If the game client has been changed in any way, however small, we can't trust anything it says. Which means we can't trust it will tell us if someone is cheating with it.

The only way to eliminate cheaters from the game is to eliminate all unauthorized game clients from the game, and all unauthorized supply chains for the game client. If Kabam allows even one path to using modified game clients, all the cheaters will use it. It doesn't matter if players who don't cheat also use it, or even need it to play the game. No one is saying that everyone who uses such things is cheating. But this is a hole in the security of the game you can drive a truck through, and it has to be closed.

But can you look at what happened most accounts have been banned even though they didn't use mod and still some are banned and these support guys reply with the same automated message,even if there are soft modders the stats and hits received would expose them I too came across modders in bg I used to report them every time so it's better to go for the efficient way rather than going full on

Still their accounts are banned and the ban will be ending tmrw which will leave a black mark ,and they still say they are investigating

Abspain101

Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic

Actually same offenses skips step 2 and goes step 3 perma most the time not always though

DNA3000

@DNA3000
But are You OK with the fact that innocent players who only used official sources got hit in the "crossfire"?

Of course not. To the extent that players who did not use unauthorized game clients and did not use unauthorized supply chains to download those clients were caught by the bans, that was a mistake and not acceptable. Mistakes are going to happen, they happen to every game company that does mass bans, but that doesn't make it right. It shouldn't happen, and hopefully those players are compensated for the trouble.

But we still live in the real world, and in the real world our choices are let cheaters cheat, and get increasingly better at cheating, until eventually everyone just accepts that everyone cheats and eventually everyone will be cheating, and the game ends up with nothing but cheaters playing it, or we aggressively try to remove them from the game, even knowing that mistakes will happen.

If I was in charge and that was the decision presented to me, I would do what Kabam did. I would hopefully have done it better than that, but that's not relevant. In the long run, cheating is the far more existential threat.

DNA3000

This not a gaslighting post just wanted to
Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic
Do people like ever actually think about what you're saying before posting? Do you really sit there at think about the logistics of what you're say and how it works out?

Kabams goal.was to have this content be good to where people have liked it. They didn't make it bad on purpose to distract you from people who broke ToS by downloading the game from unauthorized sources.

There's no cover up or anything to distract. The people who weren't banned now have something to focus on (WoF being terrible) and they are outnumbering the ban posts.
Bro iam not blaming them completely iam asking them to sort out the ban first then progress to the other issues if there is complaints in bg then why not set up a system at bgs
Because this is not a separate issue.

The primary way people cheat in this game (outside of using mercs to run content) is with modified game clients that allow for the player to manipulate fights. There's really only one way to detect this: you can see if the game client does something the authorized game client wouldn't do.

The problem is what are you specifically going to look for? You can look for obvious stuff, like a player who manages to end a BG fight in ten seconds, and experience will tell you that those fights cannot end so fast, so the only way you could see that would be if the player was using a modified game client. If the cheater is an idiot, we can spot them that way, and have been spotting them that way for a while now.

But cheaters are getting smarter. They aren't always doing completely idiotic things. If they cheat in a way that isn't blatantly impossible, how can we tell if they are cheating, or just extremely good at playing the game? There is no way. We cannot rely on cheaters always doing the impossible, we have to stop them by trying to detect the modified game clients they are using.

But that's also a problem, because we can't just ask the game client "hey, are you modified?" Any modified game client can be modified to answer "no." We cannot trust any game client Kabam did not make and distribute itself. If the game client has been changed in any way, however small, we can't trust anything it says. Which means we can't trust it will tell us if someone is cheating with it.

The only way to eliminate cheaters from the game is to eliminate all unauthorized game clients from the game, and all unauthorized supply chains for the game client. If Kabam allows even one path to using modified game clients, all the cheaters will use it. It doesn't matter if players who don't cheat also use it, or even need it to play the game. No one is saying that everyone who uses such things is cheating. But this is a hole in the security of the game you can drive a truck through, and it has to be closed.
But can you look at what happened most accounts have been banned even though they didn't use mod and still some are banned and these support guys reply with the same automated message,even if there are soft modders the stats and hits received would expose them I too came across modders in bg I used to report them every time so it's better to go for the efficient way rather than going full on

And I'm telling you no, there's no way to use stats to find cheaters. Only stupid cheaters.

Also, the idea that most of the people banned were banned incorrectly? I would bet cash that was not the case.

This not a gaslighting post just wanted to
Hi,the recent problem with wheel of fate completely covered the whole third party banning problem they said some accounts have been unbanned and they are still on investigation process to unban the others but for those who got ban for 7 days it's going to end in a day and after that there is no use as their account will be blackmarked and if this error happens again they will be banned for 30 days and after the new event people totally forgot and there are some people in forum just blindly troll or blame people without knowing whether they are innocent or not , so guys .. please look into it also the ticket reply is always same and seems automatic
Do people like ever actually think about what you're saying before posting? Do you really sit there at think about the logistics of what you're say and how it works out?

Kabams goal.was to have this content be good to where people have liked it. They didn't make it bad on purpose to distract you from people who broke ToS by downloading the game from unauthorized sources.

There's no cover up or anything to distract. The people who weren't banned now have something to focus on (WoF being terrible) and they are outnumbering the ban posts.
Bro iam not blaming them completely iam asking them to sort out the ban first then progress to the other issues if there is complaints in bg then why not set up a system at bgs
Because this is not a separate issue.

The primary way people cheat in this game (outside of using mercs to run content) is with modified game clients that allow for the player to manipulate fights. There's really only one way to detect this: you can see if the game client does something the authorized game client wouldn't do.

The problem is what are you specifically going to look for? You can look for obvious stuff, like a player who manages to end a BG fight in ten seconds, and experience will tell you that those fights cannot end so fast, so the only way you could see that would be if the player was using a modified game client. If the cheater is an idiot, we can spot them that way, and have been spotting them that way for a while now.

But cheaters are getting smarter. They aren't always doing completely idiotic things. If they cheat in a way that isn't blatantly impossible, how can we tell if they are cheating, or just extremely good at playing the game? There is no way. We cannot rely on cheaters always doing the impossible, we have to stop them by trying to detect the modified game clients they are using.

But that's also a problem, because we can't just ask the game client "hey, are you modified?" Any modified game client can be modified to answer "no." We cannot trust any game client Kabam did not make and distribute itself. If the game client has been changed in any way, however small, we can't trust anything it says. Which means we can't trust it will tell us if someone is cheating with it.

The only way to eliminate cheaters from the game is to eliminate all unauthorized game clients from the game, and all unauthorized supply chains for the game client. If Kabam allows even one path to using modified game clients, all the cheaters will use it. It doesn't matter if players who don't cheat also use it, or even need it to play the game. No one is saying that everyone who uses such things is cheating. But this is a hole in the security of the game you can drive a truck through, and it has to be closed.
But can you look at what happened most accounts have been banned even though they didn't use mod and still some are banned and these support guys reply with the same automated message,even if there are soft modders the stats and hits received would expose them I too came across modders in bg I used to report them every time so it's better to go for the efficient way rather than going full on
And I'm telling you no, there's no way to use stats to find cheaters. Only stupid cheaters.

Also, the idea that most of the people banned were banned incorrectly? I would bet cash that was not the case.

Ok let it be ...things happened...but atleast the tickets we submit should have got proper replies everytime they reply with the bulk automated messages and they even close the replies without responding that's what causes frustration it's already less than 24 hrs and the ban will be blackmarked in the account

There is no guarantee that they make it up for the 7 days we lost in ban...it's worse