Kabam REFUSES to compensate for missing paid items in Dimensional Arcade

The Doom Cycle Dimensional Arcade is completely broken. I’ve played every day since launch and even spent $5 on the 500‑ticket bundle to speed things up. Following MSD's advice, I used those tickets to max out all team masteries before moving on to individual champions. I cleared the story, ran several Shatter events, and hit “save” after literally every single round.

Then I logged out—only to return after the next reset and find everything wiped:

Locked out of Shatter mode

Story progress rolled back to Chapter 1

All mastery points gone (including those I bought)

Tickets unchanged—meaning I lost every last resource

I reached out to Kabam Support and asked them to either restore my progress or refund my resources (at minimum my 500 tickets). After four back‑and‑forth emails, their only reply was that “saving” should have prevented this loss. Yes, I saved compulsively—yet still lost it all—and they refuse to do anything, even refund my cash purchase.

I’ve never dealt with a company this greedy and incompetent. They’ve tanked their own game mode, deleted paid items, and refuse to own up to their bugs—insulting us by blaming players for their failures. We deserve better.

Comments

BringPopcorn

You mean insulting you, you are the first person I see reporting this, so there is no US yet...

Solvseus

I’ve had this issue with other companies. I finally just flagged it as fraud on my credit card and canceled my subscription to them, specifically telling them why. I warned them I would, you should do the same to maybe escalate it, but one of the many reps I wasted my time talking to basically told me to go ahead after not helping at all. The company probably didn’t care, but lost revenue is lost revenue, and I’m never using them again.

Threaten to file for fraud, do it if customer service doesn’t fix it, and don’t spend, especially on bugged **** like this mode.

Demonzfyre

Just a question... Do you have multiple accounts?

Demonzfyre

I’ve had this issue with other companies. I finally just flagged it as fraud on my credit card and canceled my subscription to them, specifically telling them why. I warned them I would, you should do the same to maybe escalate it, but one of the many reps I wasted my time talking to basically told me to go ahead after not helping at all. The company probably didn’t care, but lost revenue is lost revenue, and I’m never using them again.

Threaten to file for fraud, do it if customer service doesn’t fix it, and don’t spend, especially on bugged **** like this mode.

Do not do this unless you want to get negative units. This is terrible advice.

Shammy_83

Just a question... Do you have multiple accounts?

What would be the reason for multiple accounts?

BringPopcorn

Just a question... Do you have multiple accounts?
What would be the reason for multiple accounts?

He is asking if you have 1 mcoc account or play an alt account as well.

Midnightfox

So paid to get tickets to get things done only to see double compensation that includes tickets. Thanks for making some of us waste money as it looks like they are useless once u finish all objectives.

BringPopcorn

So paid to get tickets to get things done only to see double compensation that includes tickets. Thanks for making some of us waste money as it looks like they are useless once u finish all objectives.

Some people run into every problem possible in the game

Demonzfyre

Just a question... Do you have multiple accounts?
What would be the reason for multiple accounts?

Many, many people have alt accounts. My reason for asking is to see if you logged into an alt account my mistake.