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Kabam Support is Awesome

TotemCorruptionTotemCorruption Member Posts: 3,012 ★★★★★
in General Discussion
I know Kabam support sometimes gets a bad rep around the community, and when I ran into this issue (AW match not loading and stealing my attack bonuses/health/boosts/etc.), people told me not to bother submitting a ticket.

But I thought that was pretty defeatist and jaded. After all, this is a billion-dollar company with integrity and accountability.

So I submitted a ticket, filling out every requested detail, and even attached both screenshots and videos.

And guess what?

My issue was "solved"!

Seriously, Kabam support's quick and attentive help erased my frustration and made a stressful situation feel manageable. It’s super rare to feel so respected, heard, and taken care of.

Comments

  • xenchiefxenchief Member Posts: 124 ★
    Skill issue
  • ButtehrsButtehrs Member Posts: 8,534 ★★★★★
    Everything is awesome *singing intensifies *
  • captain_rogerscaptain_rogers Member Posts: 13,731 ★★★★★
    Yappinoni yappinicihi
  • EluxElux Member Posts: 142 ★
    They will always blame your device network when they know it’s their system and network
  • NoahSansmanNoahSansman Member Posts: 660 ★★★
    Elux said:

    They will always blame your device network when they know it’s their system and network

    My game hasn't crashed once this whole year.
  • Qwerty12345Qwerty12345 Member Posts: 897 ★★★★
    Until players stop intentionally making the game crash because a fight isn't going well to cause a reset, I wouldn't expect Kabam to compensate for when it happens "for real".

    (We've all watched our favorite Youtuber do this and joke about it, educating others on it etc.

    How much of us actually use it (and remember to in the heat of battle)... I have no idea, but it clearly happens as we see it happen on stream all the time.

    It absolutely sucks when it happens, it costs us items, and sometimes alliance wars. But no-one complains when it saves them a L2 revive and a few health potions when tackling AW showcase, Act 9, or some other content.

    It's just Karma being balanced.
  • TotemCorruptionTotemCorruption Member Posts: 3,012 ★★★★★
    Qwerty12345 said:

    Until players stop intentionally making the game crash because a fight isn't going well to cause a reset, I wouldn't expect Kabam to compensate for when it happens "for real".

    (We've all watched our favorite Youtuber do this and joke about it, educating others on it etc.

    How much of us actually use it (and remember to in the heat of battle)... I have no idea, but it clearly happens as we see it happen on stream all the time.

    It absolutely sucks when it happens, it costs us items, and sometimes alliance wars. But no-one complains when it saves them a L2 revive and a few health potions when tackling AW showcase, Act 9, or some other content.

    It's just Karma being balanced.

    Wow, this is a really interesting take on the issue.

    I wonder why I didn't think of it myself.

    Maybe because my mom didn't use my head as a basketball when I was a baby?

    But anyway, very good points, thank you for your insight.
  • PT_99PT_99 Member Posts: 6,416 ★★★★★
    @Kabam_stoney exposed
  • PolygonPolygon Member Posts: 5,638 ★★★★★
    But the mods are biased for banning modders for the content creators you don't like?
  • UnknownUnknown
    This content has been removed.
  • DrWooperDrWooper Member Posts: 25 ★
    Government Mandated Kabam Propaganda post /s
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