**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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LOGIN Button Disabled After Updating to v17

2

Comments

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    Mamo77Mamo77 Posts: 3 ★
    edited January 2018
    Please fix this ASAP. This is nightmare, Im playing 4 accounts. Ios 11.0. Iphone 6
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    MaledracMaledrac Posts: 93 ★
    me too ios 11.2.2 iphone 8 plus wifi and 4g same
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    RhynoculisRhynoculis Posts: 1
    99wcrkh0jujr.png
    I can't log out either. I have 4 accounts in my alliance and now I'm screwing up the whole bg because I can't log into one of my other accounts to help there.
    I'm on Android S7Edge. I restarted the app, then restarted my phone and still got nothing. This is friggin stupid. I just updated less than 2 hours ago. My alliance is boned now for today at the very least. Wondering why I continue to play this damn game.
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    Pr0t0t7p3Pr0t0t7p3 Posts: 187 ★
    Wish we could revert back to v16
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    RatherRather Posts: 1
    Uninstall and reinstall.... fixed it for me..
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    Pr0t0t7p3Pr0t0t7p3 Posts: 187 ★
    Rather wrote: »
    Uninstall and reinstall.... fixed it for me..
    Got lucky. Doesn't work for others though.
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    Pr0t0t7p3Pr0t0t7p3 Posts: 187 ★
    If I do uninstall and reinstall will I lose my i game progress on quests and arena? Will I lose the AQ rewards I just got? @Kabam Miike
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    Panchulon21Panchulon21 Posts: 2,605 ★★★★★
    iPhone 8 64 gig iOS 11.2.2. Trying to get into my smaller account.. I’m glad I’m stuck in my larger account but the other alliance I’m in may boot me ugh. 30meo3qnsi1f.png
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    FixitFixit Posts: 1
    Uninstall game and reinstall. Fixed problem and didn’t lose any progress
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    Pr0t0t7p3Pr0t0t7p3 Posts: 187 ★
    Fixit wrote: »
    Uninstall game and reinstall. Fixed problem and didn’t lose any progress

    So you played after update then uninstall and reinstall with no loss? Not quest or arena?
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    Kabam MiikeKabam Miike Posts: 8,214
    Hey Everybody,

    I'm gonna suggest the same thing that @Rather and @Fixit posted above. I also was having this issue, but after uninstalling, and then reinstalling the Game, it fixed the issue for me.

    If you've already tried this, please try it again. After you've done this, please let us know if this fixes the issue for you.
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    Kabam MiikeKabam Miike Posts: 8,214
    Pr0t0t7p3 wrote: »
    Fixit wrote: »
    Uninstall game and reinstall. Fixed problem and didn’t lose any progress

    So you played after update then uninstall and reinstall with no loss? Not quest or arena?

    This should not result in the loss of any progress, so long as you have linked your account with a Kabam account, or Game Centre.
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    Pr0t0t7p3Pr0t0t7p3 Posts: 187 ★
    Kabam Miike wrote: »
    Pr0t0t7p3 wrote: »
    Fixit wrote: »
    Uninstall game and reinstall. Fixed problem and didn’t lose any progress

    So you played after update then uninstall and reinstall with no loss? Not quest or arena?

    This should not result in the loss of any progress, so long as you have linked your account with a Kabam account, or Game Centre.

    Ok I'm linked with Kabam account. I'll try it.
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    Dk77Dk77 Posts: 1
    Kabam mike I am using iPad mini 4 iOS 11.2.5
    My login button voz1lt9aqmg3.jpeg
    is disabled after v17
    Kabam Miike wrote: »
    Hey All,

    We've got the team looking into this right now. If any of you have any more information you can share (What OS version etc.) please throw that in this thread.

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    Kabam MiikeKabam Miike Posts: 8,214
    Pr0t0t7p3 wrote: »
    Kabam Miike wrote: »
    Pr0t0t7p3 wrote: »
    Fixit wrote: »
    Uninstall game and reinstall. Fixed problem and didn’t lose any progress

    So you played after update then uninstall and reinstall with no loss? Not quest or arena?

    This should not result in the loss of any progress, so long as you have linked your account with a Kabam account, or Game Centre.

    Ok I'm linked with Kabam account. I'll try it.

    Thank you! Please let us know if this solves this issue!
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    Pr0t0t7p3Pr0t0t7p3 Posts: 187 ★
    Yes. Uninstall and reinstall worked. Thank you.
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    CaliGirlCGCaliGirlCG Posts: 9
    I uninstalled & reinstalled and it finally worked. I had done that earlier today with no luck, but second try was the charm! Thanks!
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    CritterCritter Posts: 3
    I'm on an HTC 10
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    Whalemilker023Whalemilker023 Posts: 8
    @Kabam Miike this time uninstall/reinstall worked amd I very much thank you sir. I have another account on email hela.mcoc@gmail.com in the same alliance and we missed AQ due to this. Any information on anything that will be done about AQ/Arena being missed due to these errors? I was blessed by the Kabam crystal Gods with a 5 star Stark Spidey and was counting on some of those rewards, not to mention revive/potion I spent to help rank him up. I usually don't ask about such but for Stark Spidey, yep I'm asking. Thank you again for being swift in dealing with this issue and hope you guys/ladies there have a good rest of the week.
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    Armaganon00Armaganon00 Posts: 741 ★★
    Android 7.0
    svu4aavh5vwk.png
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    Kabam MiikeKabam Miike Posts: 8,214
    Armaganon00 wrote: »
    Android 7.0
    svu4aavh5vwk.png

    If you're seeing this on Android (most players experiencing this were on iOS), can you please try deleting and reinstalling the Game? If that doesn't fix it, could you try doing what @Fredhorst23 did, and clear your App Data/Cache?
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    Erikfive_0Erikfive_0 Posts: 122 ★
    Uninstalling and reinstalling worked for me as well.
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    DEADLYPANTSDEADLYPANTS Posts: 45
    That's what you get for buying a iPhone. ****
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    DarkestDestroyerDarkestDestroyer Posts: 2,875 ★★★★★
    A moment of silence for all the top ally's who can't log in for each other to run map 6 😂
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    ZerophunkZerophunk Posts: 207 ★
    Yes I have 2 accts and I can't run my second in ally quest.
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    ZerophunkZerophunk Posts: 207 ★
    3 people in my ally are stuck without thier 2nd accts
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    The_Savage_AncientThe_Savage_Ancient Posts: 134 ★
    Clear data and cache resolved the issue for me
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    BoxerdogBoxerdog Posts: 2
    I'm also unable to log in or out since update.
    This really sucks.
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    TatteredSailTatteredSail Posts: 35 ★
    I cleared my cache... Nothing happened... Then Uninstaller the game and reinstalled... It's working now
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