game not working - Russia [under investigation]

DrRonnie1437DrRonnie1437 Member Posts: 8 ★
edited April 2018 in Bugs and Known Issues
I live near moscow, Russia and since afternoon the game is not connecting. have tried many wifis and all other apps working except this. a few of my friends also facing the same problem. i cannot help in alliance war coz of this. plz help asap
Post edited by Kabam Lyra on

Comments

  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    DrRonnie1437 wrote: »
    I live near moscow, Russia and since afternoon the game is not connecting. have tried many wifis and all other apps working except this. a few of my friends also facing the same problem. i cannot help in alliance war coz of this. plz help asap

    Hi DrRonnie1437!

    We are currently investigating a territory-specific issue with relation to game connections. Thanks for your patience as we look into this issue and we'll post any additional information as we have it.
  • DrRonnie1437DrRonnie1437 Member Posts: 8 ★
    Okay! And what about our log in calendar rewards as we cannot log in ? And I hope we get handsomely compensated as we could not help in war mid way that led to my alliances defeat etc. thank you!
  • UnknownUnknown
    This content has been removed.
  • BonpocBonpoc Member Posts: 4
    I have the same problem. No network connection error. Moscow, Russia. Tried many different networks (mobiles and wifis).
    Tried Orbot with VPN mode for the game, and it connects now. Can I use this or will be banned?
  • _noyes_noyes Member Posts: 51 ★
    Russia blocked Google (AWS) services yesterday. I guess this is low key confirmation that MCOC runs on AWS servers.
  • BonpocBonpoc Member Posts: 4
    @Kabam You can check ips here http://eais.rkn.gov.ru
  • DrRonnie1437DrRonnie1437 Member Posts: 8 ★
    How much longer is it gonna take @Kabam Lyra for the game to start working ?
  • shchong2shchong2 Member Posts: 2,419 ★★★★
    Sorry to hear that the game is not connecting, comrades! First it impacts players from UAE for many weeks, if not months, now it begins to impact players from Russia. Hope the problem will get resolved soon! Good luck and cheers!
  • JaffacakedJaffacaked Member Posts: 1,415 ★★★★
    Guess Putin got kabamd one to many times an had enough lol.

    on a serious note would a VPN help at all ? Not sure since am like a dinosaur with tech 😂😂
  • IrakliIrakli Member Posts: 148 ★
    Same here, can't access on my wifi network whereas all other sources work fine. Contacted support yesterday, they said it might be due to a mass IP ban here but it got fixed that night. Now it's blocked again.
  • Алекс56русАлекс56рус Member Posts: 1 ★
    edited April 2018
    Не могу зайти в игру через МегаФон интернет,расскажите в чем причина
    Post edited by Kabam Lyra on
  • СторожилаСторожила Member Posts: 1
    Такая же проблема через вай-фай вхожу а через мобильного оператора yota который Мегафон не могу, исправьте.
  • AcanthusAcanthus Member Posts: 447 ★★★
    ok
  • Bpn88855Bpn88855 Member Posts: 464 ★★
    edited April 2018
    say thanks to putin:) he block telegram, telegram uses amazon servers so do kabam. very funny
  • EveningStarEveningStar Member Posts: 7
    How do you feel with all of this no assurance? stop buying this offer
  • Shurup8787Shurup8787 Member Posts: 0
    In Russia..здравствуйте, всвязи с попыткой роскомнадзора заблокировать приложение telegram у меня возникли проблемы со входом в игру из России, город Санкт- Петербург в игру без помощи программ с VPN просто не заходит. А судя по последним сообщениям тех поддержки это может негативно сказаться как на моем аккаунте так и на союзе. Подскажите как мне быть?!)
  • Philly3974Philly3974 Member Posts: 360 ★
    вам разрешено использовать VPN для игры. Вы не будете заблокированы, и это не повлияет на вашу учетную запись.
  • BonpocBonpoc Member Posts: 4
    Philly3974 wrote: »
    вам разрешено использовать VPN для игры. Вы не будете заблокированы, и это не повлияет на вашу учетную запись.

    Is it official opinion of Kabam?
  • BonpocBonpoc Member Posts: 4
    Is here any official comments? @Kabam
  • MindStoneMindStone Member Posts: 11
    I lived in it, I moved when I was 8 and I’ve been here for 4 years (do the math to know my age) so the point of this omens I’d to say I was bored there! :)
  • heman01heman01 Member Posts: 45
    I was kicked from the omniscience quest half way through yesterday bc of maintenance. Even though I was in the middle of it after maintenance was done it kicked me from my one chance.

    Kabams response was its your fault you shouldn't have been in the quest.

    They did not take care of the customer and give me what I should have recievedfor bender missing on the expert quest.

    So as far as getting anything back bc they messed up is not likely at all. They truly don't care for the people that play this game all the time
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