**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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@Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit @Ad0ra_
I didn't miss any shards myself...but I think this would be the best solution.
I do not see the update in App store. What should I do now then?
Once again...the posts that reference an "update" are from the end of March.
Thank you for contacting Kabam Support. I understand that you have issues with the Chaos Shards Calendar. With that, you have not received the 1000x Chaos Rift Shards. I completely understand how you feel right now. I sincerely apologize for the inconvenience caused by this event. Please allow me to assist you further.
Pleas informed that any Summoner who did not update to 17.2 on the day of released BEFORE the calendar reset which was 3/27 12:00 AM GMT, 3/26 5:00 PM PST, would have missed a day and would have always been a day behind for the weeks to follow.
Here's an illustration on what happened:
Summoner 1 updates on day 1 BEFORE the reset = immediately starts on Day 1 after the reset
Summoner 2 updates on day 1 AFTER the reset = doesn't start Day 1 until after the next day's reset = Player 1 will be on Day 2
I hope this clarified the confusion and have addressed your concern.
Thank you for your kind understanding and your patience is greatly appreciated.
If you have further concern or inquiries, contact us back and we will be more than willing to assist you further. Wish you all the best and have a great day!
Best Regards,
This is a really good quote. When is Kabam going to stand by its promise to give these rewards? I'm losing every single difficulty of rift because of 1000 beginner shards.
Kabam , the post have like 1k views and 70 comments , they still do not answer to us
And they are aware of this post as they are putting all the posts together in one
Merged a few threads together so I could answer this in one place.
So from the sound of it, a few of you didn't update ASAP as recommended by Zibiit back when we started this. This hesitation or inability to update at that time caused for the calendar to miss a day in starting. By missing that day there wouldn't be enough time to collect the last set of shards needed for that rift. I understand this is frustrating and disappointing, however, we can't grant those missing shards and therefore will need to close these threads down.
I'm sorry for the frustration this is going to cause, gang. We know some people couldn't update immediately, but regardless of that we can't step in and replace those missed items. We'll be sure to share the feedback of all this with the rest of the team and letting everyone know that the timing was unfortunate.
Never mind all of the times updates have been delayed by hours to a day. Now we have to wait for updates with bated breath?
I enjoy the game and will continue to play as I enjoy the game play and my alliance. However, as I am angry right now I regret every dollar I have spent in the game and don't plan on me doing so in the future.
It was *publicly* posted on this forum by Kabam that calendar shards would be received on a delayed schedule if you were late updating. They're quiet for 27 days, then merge and close the threads without explanation. I endured the bugs and missteps in my 12 months of playing - whether it was OP Ice Phoenix, Sentinels, or other issues, because Kabam was responsive and dealt fairly with users. It made it easy to justify spending on the game.
This is different - it's the first time I have seen Kabam blatantly go back on its word, and it's costing a lot of users. For me, I lose every single level of rift.
Just have the code sitting and waiting for a few days before the events kick off.
Kabams handling of this issue is woeful.
Time for a bunch of support tickets!