**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Comments
@Kabam Miike
I requested this to be fixed and my ticket was closed...like how my 500k is Pym vans getting cancelled since your game crashed and I couldn’t finish.
They closed the tickets like they closed that ticket.
Uh huh. They told me I was first.
If you go to a restaurant and order something, and you get something else and you don't realize it until you start eating, then the restaurant just gives you a new one.
This seems like an obvious fix to send the correct crystal to those who did not receive it, what is there to analyze? We spent multiple hundreds of dollars worth of units on this, I think same day resolution is a fair expectation.
Hey, I just pulled Sentinel from the 5* marvelous crystal.
Sentinel is not on the list you described.
It says the crystal guarantees the 7 champs below
sabretooth
proxima midnight
corvus glave
captain america IW
iron man IW
domino
masacre
I demand you should take back sentinel and get me a new proper 5* marvelous crystal.
Please check my account and let me have your feedback.
Thank you.
Looking forward to resolution...
Thank you all for your patience as we met to discuss our plan of action in regards to the issue with the Marvelous crystal included in the Spectacular Summoner's Bundle. At this time, we've come up with a solution that we think you all will like.
All Summoners that purchased all 3 tiers of the Spectacular Summoner's Bundle and received the incorrect Crystal will be granted the correct crystal, in addition to the Crystal that they have already received.
Now, many other Summoners did not receive the wrong Crystal, but to even this out, any Summoner that has purchased (or purchases) all 3 tiers of the Spectacular Summoner's Bundle and received the correct crystal will be granted the other Crystal as well.
This means that if you purchase the Crystal before the bundle expires, you will receive both Crystals.
As for a timeline, we have to wait until the offer expires before we can pull the list of users that purchased it, and then separate those into which Summoners received which Crystal. Combine this with the other compensation that we are working on, and we expect to have your second crystals out some time next week.
Thank you all for sticking with us today while we worked this all out.
Having to wait until "sometime next week" for Kabam to resolve an issue it could resolve now, is disappointing, especially for us customers that spent $400+ on this offer and received the inferior crystal.
How do you know they are going to get two `good`champs?? Everyone who got all three offers will basically get one or the other crystal based on what they received already... The RNG didn't change so someone who may have gotten a domino with the right crystal can still get a bishop with the wrong one next week... Seems like a fair solution from kabam. Unless I am missing something...
I couldn't disagree more, it's a very good fix in my opinion. Either way you still got a free bishop and will get a chance to get who you wanted in the first place next week. Some people could have gotten great champs from the one you opened, you just had bad luck.