AQ Bracket Issue [Resolved: Compensation Given]

BigBenny12

So last AQ we were in expert, we dropped a tier. So how did we end up in normal for this AQ???

Comments

ZachAttack06

Guess kabam cant take a weekend off without something going wrong. They got to work 7 days a week now. Lol

dcw_

If this were any other company someone would most likely be losing their job. The massive decline in mcoc is a joke (does Marvel know what’s going on here?)

I would suggest you put away your “compensation calculators” and come up with something so massive it would dwarf all these screw ups.

MattMan

the quality control around here is laughable.

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Jaycray81

So we placed 575 in dvanced last week and should be expert this week. We’re in normal. Another Kabam screw up. When will they finally realize a summoner appreciation package should be issued for having to bear through this over and over again?

Fantasy_91

Kabam Zibiit wrote: »

Hey everyone, we apologize for this issue and we have already begun investigating the cause. We will be providing updates here as soon as we have more information to share.

The cause is you planned on doing away with brackets clearing out the info to get ready for peak milestones. Effect is when you put the AQ changes on hold, the cleared out info wasn't put back in. And we the players now have to deal with the aftermath of your shortsighted, again.

Jreed2560

You are a garbage company kabam...that is all

Kbugii

Kabam Zibiit wrote: »

Hey everyone, we apologize for this issue and we have already begun investigating the cause. We will be providing updates here as soon as we have more information to share.

How do you guys have enough people to investigate all the things going on in the last 7 days? Are you guys taking applications? I just want to see the game function correctly. It’s taken such a bad turn lately and the last week has been horrendous. I can’t even use my phone to send this because it’s sitting on an ice pack after trying to do some events.

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JamesC1981

dont worry ya'll they are investigating it, so they wil probably have a meeting "early next week" (thursday night) give us an update on it friday afternoon letting us know they will compensate us for the mixup sometime in the next 2 or 3 weeks but in the mean time buy these 5 to 7 offers for 30-50 bucks each...

PFunk

This games got more bugs than an abandoned house...

Mugurel1988

Hi! Can anyoane tell us about alliance quest ? Why the last milestone is now 1 map 3 cristal and almoust 200 glory ! The last aq we made 82 mil

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SaddestFaction

Well, that's one way to delay rewards....

The_Savage_Ancient

It's of just the brackets bug, it's the problem of 3 people having to join to open bgs @Kabam Miike @Kabam Zibiit

rischio

@Kabam Zibiit thank you for acknowledging.
No harm meant, no harm done. I'm sure you will rectify soon.

I'm sorry for you guys for the awful weekend and having to be at the forefront of the s*itstorm.

Jreed2560

Ace_03 wrote: »

Cancel AQ altogether, fix the bugs, safely and diligently include the new AQ system and re-evaluate your compensation across the board. At this point it's not even about free stuff, but you have to be held accountable and as a show of goodwill, we would appreciate some consideration to your customers and fanbase.

I know this is not what you want, I know you guys work hard, I know no one wants to be here complaining, but please, please take your time to fix the fundamentals of this game, please stop trying to push so many changes so fast. Please, just please take your time and deliver a working product.

Amen

BJSipe1

This is such garbage. They can't do anything right. Bunch of spineless brainless jellyfish.

Cappy

Seriously just shut down AQ and get this fixed,!!!!

Tired of suffering through an inept QC process!!!!!

AerialFolly

Seeing those red letters”Post edited by xyxy” just gets by blood boiled with censorship. Mods editing a post is changing the message.

Also how do you screw this up...again. Do you not have a bunch of Papa Johns eating, Mt Dew drinking QA guys sitting around in their T-shirt’s testing this game? What kind of gaming company are you? The Triple A gaming company in my town employs over 100 QA alone plus developers etc.

NikoBravo

Another awesome implementation of another bug free update!!!!!

Pool

I am shure complete team will do a meeting to discuss the compensation for this disaster.

After 5 days.
We discussed with complete team to know which area were affected by this.
And conclusion is.
We are giving
5 map 1 crystal to everyone and 100glory.
( remember we come to this conclusion so that game remain balanced and low level summoners don't get too much stuff)

After 2 days
Another disaster.
Officials. Why are these problems occurring.

Sir we were discussing the compensation so no one was working.
Don't worrk we will discuss another compensation for this.

Wtf. Shots fired

THE_Mandrewz

Can’t wait to see how they talk their way out of this dumpster fire!

Kane3000

Same with our alliance, expert last week, normal this week. 🙄

SiriusBreak

Everyone needs to relax. Yeah, it sucks. Oh well. The explanation is likely tied to the delay of the new AQ system. They probably thought everything was back in order when they restored the previous system and apparently someone missed something. They have the data as to where you landed last week somewhere. They will figure it out. In the mean time, play the game and wait. Getting all bent out of shape isn't gonna fix anything. You know someone who works there is never gonna hear the end of this. Personally, I think it would be wise to shut it down, and reset the whole of AQ to start tomorrow with everything restored. Letting it run as is will likely drive half the player base insane. They could just as likely wait til the end of the cycle and reward everyone what they got the previous week. Which would blow for us as we were directly effected by the server drop. Just the same, I'd take it. As long as we get all we got last week and whatever we earned from the little BS Normal rewards, I'd be fine with it. The ONLY thing that's irritating me is the need for 3 players to start the next BG, as they've always rectified situations like this in the past. The rewards will be handled. Just needing 3 players to start a BG is the main thorn in our side for my Alliance. That's why I feel it would be wise to just shut down AQ and reset to start tomorrow. We shall see how this plays out,

SvtMike

To any moderator or concerned Kabam employee,

Is there any testing before changes are made? These past few weeks have been utterly disappointing for the community as a whole. I am sure that the community would appreciate a working game will be better than any pitiful compensation you can come up with, keep in mind there is nothing meaningful actually purchased from this game. What is your plan forward? I personally would like to have more clarity and transparency in what the plans are moving forward. Right now, to me, it seems that you care very little for your customer base.

Gwm83

Soooooo close to deleting this game....

R4GE

SiriusBreak wrote: »

Everyone needs to relax. Yeah, it sucks. Oh well. The explanation is likely tied to the delay of the new AQ system. They probably thought everything was back in order when they restored the previous system and apparently someone missed something. They have the data as to where you landed last week somewhere. They will figure it out. In the mean time, play the game and wait. Getting all bent out of shape isn't gonna fix anything. You know someone who works there is never gonna hear the end of this. Personally, I think it would be wise to shut it down, and reset the whole of AQ to start tomorrow with everything restored. Letting it run as is will likely drive half the player base insane. They could just as likely wait til the end of the cycle and reward everyone what they got the previous week. Which would blow for us as we were directly effected by the server drop. Just the same, I'd take it. As long as we get all we got last week and whatever we earned from the little BS Normal rewards, I'd be fine with it. The ONLY thing that's irritating me is the need for 3 players to start the next BG, as they've always rectified situations like this in the past. The rewards will be handled. Just needing 3 players to start a BG is the main thorn in our side for my Alliance. That's why I feel it would be wise to just shut down AQ and reset to start tomorrow. We shall see how this plays out,

You talk as if everyones frustration is of this failure alone. This just adds to the last 2 weeks of bugs and issues

Everyone has a right to be venting right now

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