**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

MCOC damaging phones?

ChovnerChovner Posts: 1,139 ★★★★★
in General Discussion
It's been reported that the overheating/crashing issue is very likely damaging people's phones... If this is the case, why would the game still be running at all? Wouldn't it be more prudent to take the game down all together to ensure no physical damage to very expensive user hardware? You can tell people to control how they play in small chunks but it seems to show a lack of due diligence as we all know people won't control themselves in this way.
Pause all the events, work the issue internally until you're not making people's phones overheat and die, make a plan to makeup for whatever lost time was incurred, save people thousands of dollars each. Not an easy decision to make but I'd hope its more important to Kabam to ensure their users' devices aren't permanently damaged, as opposed to making sure they continue their micro transaction revenue stream off this game.

Comments

  • Bear3Bear3 Posts: 996 ★★★
    Lol it’s not a small group. Let’s not be stupid now.
  • ChovnerChovner Posts: 1,139 ★★★★★
    Days in, iPhone still getting way too hot trying to play... terrible
  • insanegleeinsaneglee Posts: 39
    I lost one old phone because this issue, I will not lose another one.

    But I have to glad kabam, because I though that was impossible for me win this addiction. I don’t play this f* game a 5 days in a row past 3 yeas!
  • ChovnerChovner Posts: 1,139 ★★★★★
    Yeah I've purposely avoided playing to not damage my phone, and it's making me re-think playing this game at all... I got a few more workouts in over the last few days over and above what I'd normally do... So this game is kind of keeping me from being in good shape lol
  • ZADO1991ZADO1991 Posts: 109 ★
    I use iPad Pro to play, and it gets warm and shuts itself down frequently. Very worried and do little arena now.
  • Kabam LyraKabam Lyra Posts: 2,936 ★★★
    Hello,

    We are still working toward a resolution for the issues around performance in the 19.0 update. When we have any new information or status we'll post it in the official announcement thread or the merged thread about the issue.
This discussion has been closed.