[iOS] 19.1 Lag, Crashing and Performance Investigation

Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
edited July 2018 in Bugs and Known Issues
Hi Summoners!

Our team is working to identify and address performance issues in The Contest and we need your help as we gather relevant information.

As part of this process, it is important for you to understand that lag and game performance are affected by a host of factors including: device, operating system, connection and even Champions or maps. Complicated issues such as these involve an equally complicated investigation process, due to all of these variables. Your contributions to this thread will help in that investigation. This, however, does not mean that there is one single “fix” coming that will address all concerns for all players. It is an ongoing process of improvements that the team is continually working toward as the game progresses.

If you are experiencing crashing, lag, unresponsive controls or performance problems in the iOS version of The Contest, please reply using the template below.

This thread is for iOS users only.

In-Game Name: Please include your in-game (not forum) name.
Device and Model: (Example, iPhone 7)
Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.”
Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both? If on cellular, what is your mobile carrier?
Game Version Installed: To check which version of the game you have installed, go to the App Store and confirm that you have the latest version installed which will show you the number. This thread is only for those on the 19.1 version of the game. (Example, 17.1.5)
Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.

Replies to this thread must use the template below and provide relevant, constructive information about the issue. This thread is for information gathering and not one-on-one support. Off topic posts, requests for status updates and general complaints will be removed according to the forum rules.
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Comments

  • RandomlyGeneratedRandomlyGenerated Member, Content Creators Posts: 121 Content Creator
    IGN: Dr3œm
    Device: iPhone 7
    OS: iOS 12.0
    Cell or Wifi: Both
    Game version: 19.1
    Game mode: arena and solo questing (so far)
    Issues: Heating (burning like 19.0) and severe frame rate drop in combat
  • Darkness82Darkness82 Member Posts: 275 ★
    edited July 2018
    IGN: Matt1452
    Device: IPad Air
    IOS: IOS 11.41.1
    Cellular or WiFi; WiFi
    Game Version: 19.1
    Description of isuue: Bad frame rate and lag mainly in story aq Aw Eq And Arena No over Heating though
  • RockonRockon Member Posts: 271 ★
    IGN: Ballsosaurus
    Device: iPhone 6
    OS: iOS 11.4.1
    Cell or WiFi : Wifi
    Game Version : 19.1
    Game mode : only arena so far
    Issues: after an SP3, i was locked after the special animation and could not move or block and then defeated. also experiencing heating on my device after just moving through menus or doing some arena fights
  • Vossler77Vossler77 Member Posts: 683 ★★
    edited July 2018
    IGN BorisTheBlade
    iPhone 7
    iOS 11.4.1
    Game version 19.1
    Cellular & Wifi
    All game mode.
    Some lag and overheating issues after 15-20 mins of play.
    Bad frame rate and parry/ dexterity non-responsive.
  • Champion3904Champion3904 Member Posts: 9 ★
    iPhone8
    iOS 12.0
    Cell and WiFi
    Game version 19.1
    Game mode: arena and quests
    Issues: burns and drains battery life within minutes and lag during combat
  • WC303WC303 Member Posts: 88 ★
    In-Game Name: wyattclifford
    Device and Model: iPhone X
    Device Operating System: 12.0
    Cellular or WiFi: WiFi and cellular (Verizon)
    Game Version Installed: 19.1
    Game Mode: All modes
    Description of the Issue: Phone gets very hot as soon as game is opened.
  • SwjacxSwjacx Member Posts: 15 ★
    IGN: swjacx
    Device: iPhone 7
    OS: iOS 11.4.1
    Cell or Wifi: Both
    Game version: 19.1
    Game mode: arena, questing
    Issues: Overheating like 19.0, severe lag, game completely freezing, Massive battery usage
  • ArtOfKhaosArtOfKhaos Member Posts: 59 ★
    edited July 2018
    IGN: ArtOfKhaos
    Device: iPhone 7+
    OS: iOS 11.41
    Cell or Wifi: BOTH
    Game version: 19.1
    Game mode: Questing and Arena
    Issues: Phone Cooking like in 19.0 didn't play long enough to let it freeeze up my system.
  • Revenge_of_the_NerfsRevenge_of_the_Nerfs Member Posts: 101 ★
    edited July 2018
    IGN: KAGIKAZE
    Device: iPhone 7
    OS: iOS 11.4.1
    Cell or Wifi: Both
    Game Version: 19.1.0
    Issues: Overheating phone, game lag and failure to respond to swiping gestures at high temperatures. Very similar to experience with 19.0, although I have not yet experienced a full crash. Seems to happen in all game modes.
  • Zer0bitsZer0bits Member Posts: 104 ★
    IGN: Zer0bits
    Device: iPhone 7+
    OS: iOS 12 beta 4
    Cell or Wifi: BOTH
    Game version: 19.1
    Game mode: All game modes
    Issues: Phone overheating just as much as 19.0, graphics stuttering jumping, input fails (block/parry/specials), causes other apps to crash or not work (line app, phone calls go straight to vmail dnd is not active and not in airplane mode)
  • EvangelionlovrEvangelionlovr Member Posts: 481 ★★★
    IGN: Devilsthesis
    Device iPhone 6S
    iOS 11.3
    LTE service
    19.1
    All game modes
    Overheating, lag is all I've experienced so far but I've been careful to avoid using the game for too long.
  • Deandc43Deandc43 Member Posts: 62 ★
    IGN: master harold
    Device iPhone 6s plus
    iOS 11.4.1
    Cell or Wifi: Both
    Game version: 19.1
    Game modes: Arena and questing so far
    Issues: heating like a hot potato. Have to restart game every 4 fights. Frame rate drop in combat. Act 4 or act 5 quest last like 5 seconds to load the quest selection. Menu is lagging.
  • ScabbymangoScabbymango Member Posts: 50
    IGN : Scabbymango
    Device : iPhone 7 128GB
    iOS 11.4.1
    Both cellular and broadband connections
    19.1

    It starts overheating as soon as the game loads and hammers the battery life just like 19.0 did before you patched it (my phone still got warm with the patch but it didn’t crash). After 5 minutes of playing with my phone overheating the movements become impaired ie failing to evade, parry’s inconsistent etc. I haven’t played in one period long enough to see if the game crashes as I’m not prepared to damage my phone!
  • kaiserokaisero Member Posts: 4
    IGN:-kaisero-
    Device: iPhone X
    OS: iOS 11.4.1
    Cell or Wifi: Both
    Game version: 19.1
    Game mode: all game modes
    Issues: device is heating up after some minutes
  • SMalikSMalik Member Posts: 2
    IGN: S Malik
    Device: iPhone 6
    OS: iOS 11.4.1
    Cell or WiFi : Wifi
    Game Version : 19.1
    Game mode : during all game mode
    Issues: game crash and overheating
  • Noodes_Noodes_ Member Posts: 113 ★
    IGN: Noodes_
    Device: iPad Air 2
    OS: iOS 11.4.1
    Cell or Wifi: WiFi
    Game version: 19.1
    Game mode: Arena
    Issues: Severe frame rate drop during fights
  • manger333manger333 Member Posts: 1
    IGN: manger33
    Device: IPhone 8s
    IOS 11.4.1
    Cell or WiFi: Both, mainly WiFi
    Game Version: 19.1
    Game Modes: Mainly Arena. Also monthly EQ, AQ, and AW. Lag and unresponsive controls. Particularly Blocking/Parry/Dexterity. But also having champs stop striking mid combo.
  • WasnloshiaWasnloshia Member Posts: 1
    IGN: Was’n los hia?!
    Device: iPhone 8
    iOS 11.4.1
    WiFi
    Game Version 19.1
    Game Mode: arena, story quest
    Issues: overheating, game crashing after about 15min, lags mid combat and in menu, slow loading, other apps won’t work after crash, have to wait for cool down for restart
  • GameSharkGameShark Member Posts: 10 ★
    IGN:=GameShark=
    Device iPhone 6s plus
    iOS 12.0
    Cell or Wifi: WiFi
    Game version: 19.1
    Game modes: questing so far
    Issues: Frame rate drop in combat. Menu is lagging.
  • OMC_PintoOMC_Pinto Member Posts: 101 ★
    IGN: Fear of the Pinto
    Device: iPhone 6s
    OS: iOS 11.4.1
    Cell or Wifi: BOTH
    Game version: 19.1
    Game mode: Primarily monthly event quest, occasionally AQ/AW
    Issues: Phone overheating in event quest similar to 19.0 but not as quickly. Input fails in all game modes (Block, evade, specials...specifically when initiating an attack my champion will stand there as if i did not do anything at all)
  • DanB918DanB918 Member Posts: 6 ★
    IGN DanBad918
    IPhone 7
    iOS 19.0.1
    Both
    Game mode: events and questing
    Issues: lag and frame rate is down. Swiping back and forth sometimes doesn’t work. Still running hot but not as bad as before
  • CptDank89CptDank89 Member Posts: 9 ★
    IGN: CptDank
    Device: iphone 8
    IOS: 11.4.1
    Cell or Wifi: Cell
    Game version 19.1
    Issues - overheating during event quest mode played 20minutes had to turn off the game - phone was very hot. Frame rate very slow / choppy.
  • QueenAriaQueenAria Member Posts: 1
    IGN: QueenAria
    Device iPhone 6S
    iOS 11.2.5
    Both cellular and wifi
    19.1
    All game modes
    Overheating and bad frame rate
  • GracimoonGracimoon Member Posts: 29 ★
    Ign gracimoon
    Iphone 6s plus
    Both
    Game mode:aw
    Issues:a lot of heating. Lag. And after 4 minutes started to work in frames
  • luis_villaseluis_villase Member Posts: 3
    IGN: luis_villase
    Device: iPhone 8
    OS: iOS 11.4.1
    Cell or WiFi: both
    Game mode: all, but questing, AQ and AW the most.
    Game Version: 19.1
    Issues: the device heats up a little bit (not like before, but still). Also there’s some clipping mid fight. The most noteworthy issue is that it takes up to one minute to load all the assets (images and the like) from maps (questing, AQ, AW). While the assets load, the game hangs completely. Usually need to restart my phone when this happens.
  • CptMuffinCptMuffin Member Posts: 85 ★
    In-Game Name: CptMuffin
    Device and Model: iPhone 6S
    Device Operating System: iOS 11.4.1.
    Cellular or WiFi: Both, carrier is Rogers (Canada)
    Game Version Installed: 19.1.0
    Game Mode: All modes currently
    Description of the Issue: The phone is overheating. Its causing some lag spikes when it gets hot. Other than the overheating there is no noticeable issue for myself currently.
  • DeatcrusherDeatcrusher Member Posts: 2
    ING: Deatcrusher
    Iphone 7
    Wifi and cellular
    19.1.0
    Overheating, game lag, full crash, bad frame rate
    All game modes
  • Tish718Tish718 Member Posts: 3
    IGN-Mortisha718
    Device- Iphone7
    OS-iOS 12 beta
    Game- 19.1
    Game mode- all game play,arena,questing,aw,aq,had to use items when I shouldn’t have,it lags,I have a couple videos from yesterday&day be4 that shows the lagging in quest&aw
  • GeisønGeisøn Member Posts: 39
    IGN: Geisøn
    Device: iPhone 7
    OS: iOS 12.0 (beta)
    Cellular or WiFi: WiFi and cellular
    Game version: 19.1
    Game mode: All modes of the game.
    Issues: Overheating as 19.0, severe delay, completely freezing game, Massive battery use

    I'm losing faith in the game. Will it take too long again for a solution?
  • Mjm2486Mjm2486 Member Posts: 5 ★
    IGN: mjm2486
    Device: iphone 7+
    IOS: 11.4.1
    Cell or Wifi: Both
    Game version 19.1.0
    Issue: overheating still, lag when playing anything in game, battery drains quickly
This discussion has been closed.