**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Summoner Appreciation Week Discussion
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Comments
People can post and whinge on the forums but the truth is they really don't care.
The only way to make them listen is
1. Don't spend money on their **** offers
2. Go in to the app store and rate the game 1 star
If enough people do this they may sit up and listen as both will hit them where it hurts
Garbage.
Well I was surprised because in spite of their inherent Kabamness, as far as I can recall in the past whenever compensation has been given out it always seemed to follow the same format , an in game mail saying sorry we messed up , here’s some stuff .
This time was very different, no apology and no acknowledgement of why the “summoner appreciation “ event was happening. If you aren’t on any forums you would have no idea it was compensation for the 19.0 debacle.
To me , that’s a surprising new low even for Kabam .
Also, i agree with the above, this time round they’ve taken no responsibility, their attitude about it stinks, its as if we’re somehow in the wrong, because they’re not being able to put out a stable game, as if we’re inconveniencing them, by asking for the game to be fixed. No apology, a smarmy message saying don’t expect much from the compensation from miike, and no apologies whatsoever. Either they don’t care anymore, or they all collectively went into meltdown together.
Does no one at Kabam understand basic principles of business or customer satisfaction? Don't give the absolute bare minimum now (for a serious issue that lasted for a long time, might I add) so that you can reap the benefits of a satisfied playerbase later.
No one that is serious is asking for game changing compensation. It's just ridiculous that we are getting worse compensation compared to previous compensation packages even though this compensation should be far more since the issue was more serious and the time range is far longer.
The reason the compensation packages won't be done in a fair manner is because that would require work, actually working on the problem. Why? When they can just push out a cookie cutter "package" and like it or not, that's what you get.
It’s true in that it’s exactly what he said. 🤷♂️
@Kabam Miike
@Kabam Lyra
This is bad and i hope for the sake of this game,
U are passing along our displeasure.
This is a game with a rewards system. If the game isn't working properly and those rewards can't be earned then it's the company's fault. If a players phone is damaged (I went through 2 batteries myself) and that player has to replace batteries or entire devices due to the game code, it's the company's fault. All players have ever asked for is adequate compensation. I have yet to see Anyone ask for a new battery or a phone, just adequate compensation in the game that they love.
All of this could have been done with just a bit of research on Their end. They chose the easy way. The claims of meetings and conversations for weeks about solutions and compensation and this is what was decided, this. It all seems like an afterthought. And cutting the SA down to one weeks seems almost like punishment for US having all of those problems and bringing them to their attention.
Those of us that have been playing since the beginning remember being treated fair. We remember month long SA with lots of extras. We remember the random in game mail saying Sorry the Contest hasn't been performing up to My standards chalk full of goodies. I'm afraid that the official/unofficial spokesperson for Kabam wasn't around back then and has no clue of what the Contest Used to be like and is only accustomed to the current "take it or leave it" Contest of today.
They told us they were going to really take their time and try to not only fix this bug and overheating issue, but then were going into “meetings” to come up with adequate compensation AND talk about summoner appreciation - something that has a precedence in the game and the community and the players always looked forward to. Anyone around for longer than a year could remember the month long time period where it was more exciting than usual to log in and have even that boost to help you and feel appreciated for spending so much time and energy and money on this game. It was awesome.
For this team to go into this meeting, having commented and moderated HUNDREDS if not thousands of threads on here about all the issues leading up to it - overheating, bugs, character changes, alliance quest week issues, emergency maintenances increasing, all of it - and come out with this as an answer they not only thought was either appropriate or would be acceptable is just astounding to me. It shows the exact same lack of judgment, care, empathy and lack of basic customer service skills that led to 12.0. That’s the ONLY reason why so many people were either asking for compensation on the level of that or similar, as any of us around for 12.0 could understand the difference in the game changing aspects and this month spanning current debacle. And even then, they managed to scrape the bottom of the barrel and come up with what is probably the worst and most insulting option possible. I still can’t get over cutting a month long summoner appreciation event down to a week and thinking it would go unnoticed. Even if the whole month just has a small gold/xp/arena boost like before, its still really great for the players and was one of the best parts of having the previous events run the full month - and kabam couldn’t even give us longer than ONE WEEK.
It’s tone deaf, careless, insulting and honestly sends a message to everyone playing this game they actually aren’t worth a full month anymore for some nice rewards - and that’s not even talking about the level of rewards people lost during the overheating and outages. Even if you have a list of only a certain amount of players affected individually, every single other member in their 29 person alliance WAS AFFECTED AS WELL. If you had multiple people suffering from the issues, it compounded even more. They didn’t think this through at all and a serious meeting lasting longer than two minutes would have revealed this fact. You actually had the audacity to ask this community to help fix YOUR issue with the phones and do a beta and put their devices at risk to try and help you. Then come out with this as your answer.
This is the official message me and my guys needed to see for us to understand kabam isn’t interested in making this fun, or easy, or appreciative, or fair, or anything like previous in the history of this game. They do not care what you think anymore and this was their answer to all of it. And if they continue with this “package” and roll it out as announced, its the nail in the coffin. It’s sad, but not surprising.
So this is Compensation?
Wow.... just wow greedy kabam at it's finest
There wasn't ONE release of new content without a bug.
There are serious problems that are ignored or left unaddressed ("we will inform the team" is the best that we get and that means at least 2-3 months of waiting after that... till the next reply... not to the solving of the problem).
So, if THIS is your idea of appreciation I hope you will respect my review left in Google Store... as my appreciation for everything that YOU do.
^
Write a review in the App Store for this game. You may not be able to effect change with your leaving; but if your review gets a new person to pass by this game, then you know your voice/opinion was at least heard.