Due to an issue with Alliance War Defense Tactic, we will be ending this Alliance War Season effective immediately. This current War will not count towards your Alliance War Season Score. War Season eligibility rewards will be reduced to 2 Wars in the Season.

We understand that this is not a perfect solution, but without the ability to remove or freeze the War Rating quick enough, the rest of our Alliance War season would be compromised.

This war will remain active, and in-game, you will still see the season until tomorrow. After we end the season tomorrow, we will be taking some time to collect data and remove the changes to the Alliance War Season score. Once that is complete, we will be able to send out Alliance War Season rewards.

We apologize for the inconvenience.

Marvel insider rewards and name change

Hello Kabam,

I have not received my marvel insider rewards and it just dawned on me that I changed my in game name recently. Is that going to prevent me from receiving my rewards?

Thank you

Comments

  • Star_Lord_Star_Lord_ Posts: 528 ★★★
    edited October 2018
    Good question. An alliance member is having the same issue.
  • Yes it will. They warned people of that when name tokens were announced.
  • Yotz wrote: »
    Hello Kabam,

    I have not received my marvel insider rewards and it just dawned on me that I changed my in game name recently. Is that going to prevent me from receiving my rewards?

    Thank you

    That could be a contributing factor. Our support team would be the best equipped to look into this for you though. You can reach them from within the game by clicking the gear-shaped icon in the top-left corner of the home screen and then scrolling down to the button labeled "Support".
  • azhie06azhie06 Posts: 33
    Hi Kabam

    I purchase two rewards from marvel insider i know it takes months to receive but suddenly i changes my game profile name in game now insider send it to my old name and i didn't receive it.
  • YotzYotz Posts: 117
    Thank you Kabam Zibiit!
  • HeartlessHeartless Posts: 298 ★★
    You lost your rewards. No way to get them now. If you have pending rewards from Marvel Insider DO NOT CHANGE YOUR IN GAME NAME.
  • azhie06azhie06 Posts: 33
    @Yots did regain your reward after doing that or you just receive some kind of email that they will redeem your points from marvel insider
  • Darkstar4387Darkstar4387 Posts: 2,145 ★★★
    You should only change your name after you get them, if they were in the process of being delivered and you changed your name then you get nothing.

    This has been their policy forever and literally tells you before you submit that if you do it you get nothing
  • YotzYotz Posts: 117
    Update: Kabam customer service came through. It was a painless process. I however have to do it again when the simbiote rewards are sent out.
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