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Purchased Profile pics vanished? [Merged Threads]

FhfjghhggggjfhfjgFhfjghhggggjfhfjg Posts: 4,492 ★★★★★
edited November 2018 in Bugs and Known Issues
Bought the isosphere avatar a little while ago and when i went to put it back on its disappeared and the ones purchased with gold have disappeared too
Post edited by Kabam Lyra on

Comments

  • Sundance_2099Sundance_2099 Posts: 2,793 ★★★★★
    I have lost my 3; Cap's shield, Mjolnir and Wolvy's claws too.
  • Austin555555Austin555555 Posts: 3,043 ★★★★★
    Bought all but collector. Mine are gone. Kabam, can we get some answers please? @Kabam Miike @Kabam Lyra @Kabam Wolf @Kabam Zibiit @Kabam Vydious
  • Qwertybub3Qwertybub3 Posts: 1
    I lost The Collector and the 3 gold ones. Repurchasing The Collector and Wolvy's claws took away the required cost but didn't give the pics back to me.
  • Kabam MiikeKabam Miike Posts: 8,213
    That is very odd, and I'm taking this to the team right now. We might need to gather some information from you all, but I'll find out what it is and post here.

    Moving this thread to the Bugs forum.
  • DailySpitzDailySpitz Posts: 1
    I’m missing the Spider-Man profile pic as well. :-/
  • BoogeymanBoogeyman Posts: 12
    Hey guys!
    I wanted to let you and @""Kabam Miike" know that today I bought The Collector profile pic, for some hours it was okay, but now when I logged it I see it disappeared from my profile.
    If this is a bug please fix it and if you may send me back the profile pic or the units I bought him with, I would be very happy.
    PS : My nickname is TheDamnCEO
  • Austin555555Austin555555 Posts: 3,043 ★★★★★
    Kabam Miike wrote: »
    That is very odd, and I'm taking this to the team right now. We might need to gather some information from you all, but I'll find out what it is and post here.

    Moving this thread to the Bugs forum.

    Thx.
  • Kabam MiikeKabam Miike Posts: 8,213
    Can you guys trying closing your app and opening it up again now? We may have just fixed the issue but want to confirm.
  • Austin555555Austin555555 Posts: 3,043 ★★★★★
    Kabam Miike wrote: »
    Can you guys trying closing your app and opening it up again now? We may have just fixed the issue but want to confirm.

    cmxyfb2fyo2c.png
    They are back
  • FhfjghhggggjfhfjgFhfjghhggggjfhfjg Posts: 4,492 ★★★★★
    Kabam Miike wrote: »
    Can you guys trying closing your app and opening it up again now? We may have just fixed the issue but want to confirm.

    Yep theyre back
  • CaliGirlCGCaliGirlCG Posts: 9
    That fixed mine, it came back. Thanks so much!
  • Sundance_2099Sundance_2099 Posts: 2,793 ★★★★★
    mine are back, too.
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