We are aware of the issues surrounding collecting items from an in-game message(s). The team is working to resolve the issue and is hoping to have it sorted by the end of the week. More information and future communications will happen here.
https://forums.playcontestofchampions.com/en/discussion/329772/unable-to-claim-compensation-rewards-merged-with-info
We will be closing/merging any newly created threads related to this issue.

Anyone else having problems not receiving things from glory store?

MastiffmanMastiffman Posts: 65 ★
in General Discussion
Just summited a ticket and hopefully it will get fixed quick but, I just bought 8k t4 basic shards from glory store exited after I bought them went to rank up my champ and I never received any my glory was depleted but I never received the shards. Was wondering if this has happened to anyone else lately

Comments

  • NiteAndDaeNiteAndDae Posts: 670 ★★★
    Try restarting the game, this happens to me on Android all the time. If I exit the game and come back, the t4b will be there.
  • Hopper99Hopper99 Posts: 102 ★
    I accidentally bought t2a fragments yesterday thinking I was buying t4bc because they moved the position of the items and I didn’t realize it before it was too late. I submitted a ticked and they refunded my glory within a few hours. Maybe you did the same?
  • Kabam ZibiitKabam Zibiit Posts: 6,972
    Hey there, as others have suggested, you could restart your game and check again, but sending a ticket to our Support Team was also a good first step. If you could provide them with an approximate time that you made the purchase, they also be best equipped to look into things for you.
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