I wrongly used my mystic rank up 2>3 gem .

Rikth · April 2019

I was just woke up .. and rank up event was on .. i wrongly pressed my mystic rankup gem button instead of normal rankup button .. i know its an honest mistake .. please give my rank up ( 2>3)gem back .. it was really hard earned .. i used it on my Mephisto ..

GroundedWisdom · April 2019

You should Edit your Email out of this for safety. Open a Support Ticket using the Gear Icon and let them know.

Rikth · April 2019

Okay

Rikth · April 2019

But my in game support button is not working

GroundedWisdom · April 2019

Yes, I see that. It's down online as well.

Woody141082 · April 2019

Dunno how you used a rank up gem when they are bugged. Nobody can use them at the minute I think

SummonerNR · April 2019

Newer update 23.0.1 came out on 23rd, and fixed rankup gem problem I think.

Also, for OP, don’t use any additional items on that mistaken rankup. If all you used was just the rankup gem, then they can possibly reverse that action thru Support Ticket.

Woody141082 · April 2019

Nope. Still bugged

SummonerNR · April 2019

With 23.0.1 ?? Another post had showed it available after latest update.

And FYI @Rikth , think this is link to Support (I had 2 links saved, other one seemed to be not available)

http://kabam.force.com/PKB/KbContactUsForm?language=en_US&game=a0Za0000013VnVqEAK&issue=All

GroundedWisdom · April 2019

I'm more concerned about why Support is not working.

GroundedWisdom · April 2019

Nevermind, it's back up.
Here you go, OP.

http://kabam.force.com/PKB/KbContactUsForm

I wrongly used my mystic rank up 2>3 gem .

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