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Can't Open Arena Crystals [Merged Threads]

WhowasthatmaskedmanWhowasthatmaskedman Posts: 81 ★
edited June 2019 in Bugs and Known Issues


The banner alert says we can still open crystals. I beg to differ.

Comments

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    theMercenarytheMercenary Posts: 643 ★★★



    “..Still able to be opened..”

    Can’t even open my arena crystals?
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    vertiGovertiGo Posts: 85 ★
    +1 For uncollected arena crystals. Tried a few minutes ago and got the same message
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    theMercenarytheMercenary Posts: 643 ★★★
    vertiGo said:

    +1 For uncollected arena crystals. Tried a few minutes ago and got the same message

    Rest are opening but these aren’t
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    borntohulaborntohula Posts: 447 ★★★
    Same thing. Same crystals. Not opening anything else unless it's confirmed to be fixed. Better safe than sorry.
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    BK_AVENGERBK_AVENGER Posts: 59 ★
    Having the same issue. 5 uncollected arena Crystal's that won't open.
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    CorreliaCorrelia Posts: 3
    I'm having the same problem, but it seems to only be Greater Arena Crystals.
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    Kabam LyraKabam Lyra Posts: 2,936 ★★★
    The crystals have been returned to their correct tabs. Does this error still occur after the fix to the crystals tabs?
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    James_1681James_1681 Posts: 29 ★
    Everytime I try to open the crystal I get an error message. Please see video below
    https://youtu.be/M1Yqvakf4W8
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    James_1681James_1681 Posts: 29 ★
    Ps I've already tried restarting numerous times
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    Kabam LyraKabam Lyra Posts: 2,936 ★★★
    Thanks for the info. We are looking into this now!
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    SknZnSknZn Posts: 442 ★★★
    Anyone?

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    Kabam MiikeKabam Miike Posts: 8,215
    Not just you! We're looking into this right now.
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    borntohulaborntohula Posts: 447 ★★★
    Kabam Lyra said:

    The crystals have been returned to their correct tabs. Does this error still occur after the fix to the crystals tabs?

    I have none left to open. The bug ate all the battlechips. Not gonna experiment with other crystals, if you don't mind.

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    SknZnSknZn Posts: 442 ★★★
    Kabam Miike said:

    Not just you! We're looking into this right now.

    Alright tnx for quick answer
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    IcejrIcejr Posts: 431 ★★★
    6 Star Icon Missing Too
    Device : Iphone 7 letest farmware
    @Kabam Miike
    @Kabam Vydious




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    RockyB239RockyB239 Posts: 696 ★

    I'm still not able to open UC Arena Crystals
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    WhowasthatmaskedmanWhowasthatmaskedman Posts: 81 ★
    It's fixed.
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