**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Arena HELP requests not working
digital-SOB
Posts: 261 ★★
When I’m fighting an arena and hit refresh to “request help” I’ll log back on later in an hour or so and have to do it again. It happens with all my 5*/6*.
I’ll come back later expecting my champs to be ready and it’s like I never hit the help refresh button at all, have to do it again.
WiFi
iPhone/iPad 12.4
game version 24.0
I’ll come back later expecting my champs to be ready and it’s like I never hit the help refresh button at all, have to do it again.
WiFi
iPhone/iPad 12.4
game version 24.0
2
Comments
Half of my alliance says they are getting this too.
Really frustrating to refresh all your arena champs, close the app, come back an hour later and have to hit “help” again but then come back another hour later and still need to hit it again.
I’ll even end an arena match, start the next series and only have 1-2 champs (instead of all 3) able to request help for refresh.
It’s really a long cooldown without this mechanic working properly.
Yer killing me Small’s
Your 5/6* heroes do have their refresh time lessened by a minute per Help, but because of some quirk in game they will be available to ask for help AGAIN after 2 hours (probably a remnant of when 4* were highest in game and refreshes were all 2 hrs). BUT, any subsequent helps on 5/6* repeated requests don't seem to actually lessen it any more than the initial 5 minute lessening of their refresh.
Still doesn’t explain why I end an arena fight, click next series, I am brought back to the screen to pick three more champs for next fight and to “help refresh” the three champs from last fight and then only one of those three champs are available, often none of them available, to be refreshed.
In short I end a series and before I pick my next 3 I want to refresh the last three but all three are not able to be refreshed.
There is an issue with the mechanics involved with a champ coming out of arena fight series, then needing to be refreshed and not available to press help for refresh directly after a series ends.
As well as pressing “help” to refresh and it not registering, pressing hel and the timer not decreasing and then all the champs pop back up needing a refresh.
I’ve done the troubleshooting suggested by Support it still happens. It doesn’t matter if I am on cellular data or Wi-Fi my iPhone or my iPad it’s still occurs.
After asking my alliance mates all of the people that run arena are affected by this and it happens to them with a very high frequency as well.
You could use them at 1:55, and then a match or 2 later they will eventually be available to ask for Help on them again.
Actually a lot easier to see this happen with 5*... if come back in at 6 hrs later, and ask for help on them again (re-asking for Help, see earlier comment). Then come back anywhere between 1 and 2 hrs after that.. they’re available,to use in Arena again, but won't be able to ask for help on them again until 2 hrs have passed from the time you re-asked for help on that 5*.
You are talking about the down time during a refresh and I’m talking about the refresh not being an option immediately after arena fight, refresh not registering and not affecting the decrease in downtime for the refresh mechanics.
1. I pick three champs, have arena fight, fight is over and next series begins where I can fight with three more champs and “request help” to refresh the champs I just fought with. When I should have all three of those champs to refresh, immediately after an arena series, they are not all available for refresh.
2. When I am able to “request help” to refresh champs, leave the arena and do a quest or close the game and come back in say 30 mins, all of the champs I have previously refreshed are again available for refresh (green plus symbol on champ avatar) as if I have never refreshed them at all. The timer has not decreased and it’s as if I never pressed help at all. This can occur in a 30 min window or as little as a few minutes, not hours.
It happens randomly, but I noticed if I do dungeons after requesting help, then come back it always resets the help requests.
I even opened a ticket, and they claimed “In this case, we have not had any other players reporting this type of issue recently” Clearly this is wrong.
I tried to show video proof but the size of the attachment is too large.
I’m new here can someone kindly tag a forum mod to look at this issue? It sucks that I’m a new player and can’t grind arena and dungeons at the same time.
And I’d bet that any inconsistency (with the whole suite of heroes suddenly being up for Help again even before 2 hrs passed, etc) is just memory, cache, display problems, and probably isn't somehow taking away any reduction in minutes that teammates have already provided. Just like the visual display problems with some items in cache displaying the wrong icon sometimes, hero icons taking too long to load, etc.
Something is amiss with the HELP function.
(sorry for tagging you, I know it’s frowned upon. Sorry!)
On the morning when Loyalty Event is finishing, I normally limit my Helps to only give some Energy Helps (not Arena Helps) until the Help Event kicks in (so I might only get about 45 pts later on in 1st day out of max 50, but better than 0 pts if you give out all your Helps in the morning beforehand). And yes, Loyaly Event is always the day before Help Event.
But, I’m sure this is “somehow” not what you’re talking about, and I must be confused about what you mean by this as well 😀