**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
TenebrousTenebrific
Comments
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The forums are not the place to discuss any actions taken on individual accounts, including in-game bans. There is more information here in our forums regarding bans.
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The thread in question was merged with another, replied to, and closed. Please see the reply located here. Please also remember, that the forums are here primarily for player discussion. Should you require one on one Support, we encourage you to contact our Support Team. Further details regarding the purpose of these…
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Hey there! I'm sorry to hear you're having issues with your personal email address. Please contact our Support Team for assistance with updating your Kabam Account. There is specific information needed, and you can review our Support Article here. Or, in-game by clicking the gear in the upper left-hand corner, then choose…
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That's not true at all. Our teams are constantly working to find any users exploiting the game, modding, hacking, etc. Moderation in the forums has absolutely nothing to do with the stance we take on individuals violating the Terms of Service in the game. There is more information here in our forums regarding bans and the…
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As ForumGuy mentioned, the team is looking into this issue further. To help keep the forums more organized, we will close this thread. Should you wish to include more details, please feel free to submit a bug report to our Support Team.
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The forums are not the place to discuss any actions taken on individual accounts, including in-game bans. There is more information here in our forums regarding bans.
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Hi there! We have a very detailed knowledgebase right in the game with answers to questions like these! In the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question! If you’re not able to find the answer and have more questions,…
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Sorry to hear you haven't received the heroes you were hoping for. There's really not a magic switch for us to flip either; the items received from crystals is random. Please review the Support Articles for more details. You can access these in-game by clicking the gear in the upper left corner, then "Support", and from…
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There sure is! From a computer browser, you can click on your profile in the upper right-hand corner. Once on your profile page, simply look for the link titled "Change Picture". I've edited your thread title, to help make it more clear in the event others are looking for the same information or another member has…
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Hi! In-game, there is a link for “support”. When you click that, then choose your game, you can then surf through the FAQ’s. This is a great way to get answers to a lot of common questions. This one relates to changing your MCOC username: How do I change my profile name?
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Hey there! We have a thread stickied at the top of this section of the forums on the topic. Clearing the cache will result in the additional files being downloaded to your device. There are more details on the thread mentioned previously, located here.
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I've replied to a similar thread here. Please, check the links there for more details!
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If you're having issues with your account, it is best to contact our Support Team as they have access to assist. We aren't able to assist in the forums with these types of issues. In the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek…
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Hey there @mDraco , this isn't actually a bug and for that reason, I will close this thread after providing some more information for you! Also, the crystal drop rates are not dependent upon your account. Paying or non-paying players have the same drop rates for the various crystals. As well, it does not matter what you…
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This suggestion has been brought up multiple times, and this thread is getting into non-constructive and personal attack territory. For this reason, I'm shutting it down. Please remember to keep suggestions constructive, and don't attack others for sharing their opinions constructively.
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Thank you for reporting these issues! Our filters are constantly evolving, and they do look at phrases used (not just specific words), especially when those phrases could have multiple meanings. It doesn't sound like anything was out of line here, so we'll take a closer look! Should you come across any further issues,…
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Hi there! We have a very detailed knowledge-base right in the game with answers to questions like these! In the game on the home screen, please tap the grey gear icon in the top left corner. From there, tap on the button that says “Support”. Seek your question! If you’re not able to find the answer and have more questions,…
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Hi! In-game, there is a link for “support”. When you click that, then choose your game, you can then surf through the FAQ’s. This is a great way to get answers to a lot of common questions. This one relates to changing your MCOC username: How do I change my profile name?
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Hey there @GingerJuno, I can totally understand some confusion with the reply from our Support Team when you send a report to them. However, an investigation will be undertaken to determine if it was in fact skill or cheating. If they are found to have been cheating, appropriate actions will be taken against their…
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Along with the thread stickied at the top of the Bugs section of the forums available here, we also have a Support Article available in-game by tapping the gear in the upper left hand corner, choosing "Support" and then searching for download. Alternately, you can check it out by clicking here. Should none of the…
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Hey there! I'm glad you were able to find the information needed to resolve the issue. You are still welcome to clear your cache and run your phone through the various cleaning programs, however doing so will result in the additional download files each time you re-open the game. Please feel free to share your feedback and…
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I'm sorry to hear about the issue you're having with resetting your password. I will ensure the team is aware of this issue regarding the inability to reset the password in-game. In the meantime, please contact the Support Team directly, as they will be able to assist further to send along a password reset code to you…
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I'm closing this thread down, as it started non-constructive and is only further heading that way. There certainly are different ways to play. Some choose to purchase items and others choose to play and grind for those same items. It's a choice, and completely yours to make. Not every offer is going to be appealing to…
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Thanks so much for sharing your suggestion, however, there’s already a thread stickied to the top of the Suggestions section of the forums for these. To help keep the forums more organized, please post your Character/Hero suggestions and ideas in the already opened thread on the topic by Clicking HERE.
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Huluhula is correct, this is most likely a chat ban. The moderation team does not have access to in-game accounts, therefore we are unable to verify if this was, in fact, a chat ban or not. For account specific issues, please contact the support team as they will be better equipped to advise in this situation. Chat bans…
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It's one thing to share your feedback constructively in the forums, it's yet another to vent. These forums aren't the place for it. The personal attacks, profanity, and namecalling aren't welcome here. This thread is now closed as it's gotten too far out of hand.
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Thanks so much for sharing your suggestion. However, there's already a thread stickied to the top of the Suggestions section of the forums for these. To help keep the forums more organized, please post your Character/Hero suggestions and ideas in the already opened thread on the topic rather than creating new threads.
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The forums are not the place to discuss any actions taken on individual accounts, including in-game bans. There is more information here in our forums regarding bans.
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Please see the thread stickied up at the top of this forum section for more details. You can find the thread as well by Clicking HERE. As well, there is a Support Article available. You can find this in-game by clicking on the gear in the upper left-hand corner, then "Support", and finally looking through the various…
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Hey there, ForumGuy! Thanks for the suggestion. I don't have any updates as to if this section is getting an overhaul or not, but it is updated often! We do prefer you utilize the Support Pages from inside the game, as the proper information regarding your account is then sent along to our Support Team when a ticket is…
