**WINTER OF WOE - BONUS OBJECTIVE POINT**
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.
There is currently an issue where some Alliances are are unable to find a match in Alliance Wars, or are receiving Byes without getting the benefits of the Win. We will be adjusting the Season Points of the Alliances that are affected within the coming weeks, and will be working to compensate them for their missed Per War rewards as well.

Additionally, we are working to address an issue where new Members of an Alliance are unable to place Defenders for the next War after joining. We are working to address this, but it will require a future update.

Forum FAQ

General and Account Questions -

How do I contact support?
When you need assistance with account-specific issues in game, the best place to go for help is our Support team. There are two ways you can reach out.
  1. From within the game by clicking the gear icon in the upper left corner of the main screen then scrolling to select ‘Support’ to submit a ticket.
  2. If you aren’t able to use the in game link, you can open a ticket using this form.


Please be patient as it may take some time to get a reply to your help request depending on the volume of issues being addressed at the time. If you receive an email reply with a ticket number, your request has been submitted correctly and you will receive a reply. Submitting multiple tickets about the same issue will slow down the process and the duplicate tickets will be closed, so please only submit one ticket per issue.

My rewards are late!
This can happen. Don’t panic :) You will get your rewards as long as you met the criteria to receive them. At times rewards can take a few minutes to a couple hours before appearing in your account. If you don’t see them within a day, we usually are aware and already working on it.

Keep in mind, some rewards have specific requirements that must be met in order to receive them. For example, to receive Alliance War season rewards you need to have completed 5 wars with your current Alliance without having left the Alliance at any time between them. However, if you need extra help or aren’t sure -- contact Support. They’ll be happy to help.

I’m missing items!
Are you missing rewards or items? Before reporting it, try closing out the app and reopening it. Most of the time, this fixes the situation. If not, then please feel free to reach out to Support for help.

I can’t make a purchase!
If you are having trouble making a purchase in game please first check with your bank and Google Play or Apple App Store account. If you see an error message in the in-game store that says that purchases are no longer available, please try again to make a purchase on a device on which you’ve successfully made a purchase recently. For any additional help with purchases, please reach out to Support for assistance.


My account is suspended!
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Can I have multiple accounts on one device? /
Can I login to my account from multiple devices?
Yes, you can. As long as the accounts are yours alone, you can have as many as you wish. You can also log onto different devices with your accounts, but only if you are the only person playing on the account. Account sharing and allowing others to use your account is a violation of our Terms of Service and can result in actions taken against the account.

I think someone is cheating, how do I report them?
Calling out Summoners on the forums for suspected cheating is a violation of our Forum Rules. The best way to report a Summoner is contacting our Support team using this link. Make sure to choose the “Security and Abuse” category so that it goes to the correct place.

Post edited by Kabam Zibiit on

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