Lost my progress

Sheldon31Sheldon31 Member Posts: 4
in Suggestions and Requests
I have been playing this game for the last 3-4 years I believe and had to uninstall the game bcz it would shut down every time after playing for just a few mins. No after installing it again I have lost all my progress and need help to get it all back

Comments

  • AdiMukh555AdiMukh555 Member Posts: 756 ★★★
    Should have linked to game center/google play or kabam :)
  • ChampioncriticChampioncritic Member Posts: 3,347 ★★★★
    1) try sending a help ticket to kabam, maybe they can help you
    2) once you do(hopefully) get your account back, link it to a kabam ID or google play/apple account so the same thing doesnt repeat itself.
  • Sheldon31Sheldon31 Member Posts: 4
    It's is linked to Google play. I have changed 3 handsets and Everytime I reinstalled the game I would just continue from where I left off but this time I'm not sure what happened
  • Sheldon31Sheldon31 Member Posts: 4
    Championcritic How do I create a help ticket?
  • _I__I_ Member Posts: 306 ★
    that is awful. hope Kabam helps u asap. every once in a while fellow players are telling they lost account or progress. its scary. may be kabam should allow it to be linked with mobille no. as ppl are less likely to forget their own no. than emails n their pw.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Sheldon31, unfortunately, we don't have direct access to in-game accounts here in the Forums and are unable to help with account-specific issues like this. Therefore, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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