**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

Tier 5 Catalyst Bundle Issue

Kabam MiikeKabam Miike Posts: 8,213
in Bugs and Known Issues
Summoners,

There was an issue with the Tier 5 Catalyst bundle offers that was released earlier today that we will be rectifying.

The Tier 5 Class Catalyst Fragment Crystals included in the 2nd tier of the Bundle were meant to award 900 T5CC Fragments, but instead included 11250 Fragments per crystal.

This mistake would accelerate our plans to release T5CC Fragments much quicker than intended, and could result in long term harm to the Game’s Economy and Balance.

We have pulled down the offer, and are working to fixing it. If you have already triggered this offer, you will continue to see it as available. Any Summoner that has bought this offer will have the items removed, and will receive a unit refund for their purchases. The offer will be available again once the issue has been rectified.

We are very sorry for the inconvenience and appreciate your understanding in the matter.

Comments

  • Kabam LyraKabam Lyra Posts: 2,936 ★★★
    We're going to be starting with Part 1 of this Refund today. Part 1 is to remove all unused Offer Items from Summoners that bought the Offers. Once this is done, Any Summoner who has all the purchased items available, will have the offer reversed. You might notice the Rank Up Materials and Resources are gone before you get your Units. Don't worry! You will get them soon after!

    For the few hundred of you that used the Offer Items, any Offer Items that you have available in your inventory will be returned, but you won't receive your Unit refund until we have been able to finish Ranking Down your Champions. This will not happen until early next week.

    Because these resources may not have all been used on just 1 Champion, we will be ranking down all Rank Ups (5-Star Rank 3 to 4/4 to 5, and 6-Star Rank 1 to 2) since purchasing the Offer(s). You’ll receive more information on this prior to it happening. Of course, we will return all of the resources (Catalysts, Gold, ISO-8) that you used to Rank these Champions up, minus the ones obtained from the offer.

    After this is done, we can return the Units used on the offer. Then, we will be able to enable the Offer again for all Summoners. I don't have an exact date on that, but you probably expect it early next week.

    We are sorry for the inconvenience that this has caused, and appreciate your patience as we worked to come up with a resolution.
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