Someone help?

RichiesDad79RichiesDad79 Member Posts: 1,017 ★★★
edited August 2017 in General Discussion
One of my kids somehow got started over on his account. Is there a wayto getitback, maybe start the new account and submit a ticket to transfer the old stuff to the new one? I tried for hours yesterday to no avail.

Comments

  • RichiesDad79RichiesDad79 Member Posts: 1,017 ★★★
    Im afraid to have him progress at all through the new one for fear that itll become permanent.
  • AppleisgodAppleisgod Member Posts: 1,420 ★★★★
    Did you link the account to play store or a kabam account?
  • Jon8299Jon8299 Member Posts: 1,067 ★★★
    edited August 2017
    What do you mean? Did he log out? If so he probably didn't have it backed up so now his progress is probably lost. Send a ticket, if you don't know how just say so and I'll tell you.
  • RichiesDad79RichiesDad79 Member Posts: 1,017 ★★★
    He entered his moms email to play his pokemon go and when he switched back ,his google play games created a new id and when he logged in it started him over even when i got him back into his original play games id it was still started over. I tried everything, uninstalled reinstalled many times. Both my boys were due to get another 4* when they got summoner advancement so hes real dissapointed plus he doesnt want to miss the 2000 5* shards or any other login goodies.
  • Jon8299Jon8299 Member Posts: 1,067 ★★★
    Well looks like you're in good hands with Kabam Pertinax
  • phillgreenphillgreen Member Posts: 4,323 ★★★★★
    edited August 2017
    Easy done.

    Submit a ticket with as much info as possible. (summoner name, level, top champs, device used etc) the more info the easier it is to prove ownership and for them to find the account.

    Create a kabam account with the newly installed game,, summoner name whatever you like because its just to give support an account to link old progress to (they will change the name to whatever your kid had before when they attach the old progress to the new account).

    Complete the tutorial and one path of story quest (for some reason they ALWAYS ask you to do this, I think the account probably doesn't show up in the system as active until its actually used)

    Support will ask you to provide info that is pretty simple stuff, you give them what they need as well as the new kabam account info you created and by the magic of nerdness, it should be fixed within 24hrs if you are in their timezone.


  • phillgreenphillgreen Member Posts: 4,323 ★★★★★
    Normally takes about three rounds of contact to get it done.
  • wray1976wray1976 Member Posts: 459 ★★
    "Brilliant"


  • AfridAfrid Member Posts: 529 ★★
    edited August 2017
    Jaffacaked wrote: »
    Kabam Pertinax wrote: »
    Hey RichiesDad79! I'm really sorry to hear that this has happened. Your best bet is to drop a ticket into Support with as much information as you can provide. The people over there are brilliant, so if you can give them as much info as possible to locate the account and as much as you know about it, they'll be able to get the ball rolling. I hope this helps!

    I guess you've never had to deal with support then ? Brilliant is kinda stretching the truth so much it shatters into a million pieces lol

    They might be brilliant but its too hard to judge because they never respond to anything.
    https://www.tenor.co/AqaN.gif
  • AfridAfrid Member Posts: 529 ★★
    edited August 2017
    The brilliant work that Kabaam support does all day
    nf98quhtahbv.gif
  • RichiesDad79RichiesDad79 Member Posts: 1,017 ★★★
    Thanks everyone. Its 3am where im at so ill try tomorrow.
  • RichiesDad79RichiesDad79 Member Posts: 1,017 ★★★
    Or technically later today lol
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