**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
A way to better the relation between players and Kabam
Colonaut123
Posts: 3,091 ★★★★★
It is a public secret that the relation between players and Kabam are not well. Every gaming company knows commercial succes is based on word of mouth. Kabam has done a lot to increase customer satisfaction. There is more transparency, more player-mod interaction and more communication. But can Kabam do more?
From my experience with another gaming company who experienced the same problems, I could witness some good practises regarding player-mod communication I wish to share.
Discuss.
From my experience with another gaming company who experienced the same problems, I could witness some good practises regarding player-mod communication I wish to share.
- Hold regular Q&A's. Players have questions, I see them all the time in this forum category and others. It is very frustrating for players to not get an answer and very time-consuming for mods to repeat (often the same) answers. So I suggest to A. hold regular Q&A sessions, B. make a forum archive with all those Q&A sessions and C. make a sticky in General Discussion with FAQ. Q&A sessions in the other gaming company were done by top content makers and yearly, the CEO himself. Players would be able to post questions in the forums and the mods would answer them. It cut down the clutter in the forums and this type of engagement with the player base was universally well-liked.
- Focus on quick-fixes. To the astonishment of that other gaming company, quick-fixes were very popular, often more popular than big updates. The game is often riddled with small nuisances which can be quickly fixed. In MCOC, this could be stat-changes, small boosts to ability performance or small reworks of old champions. These are often fixes that take little time and money but increase customer satisfaction a lot. Everyone wins! Make the patch notes as important as any other big update and establish an archive for players to consult.
- More player input. Currently, there is a beta programme but this is only accessible for top players. While this is better than nothing, it risks alienating players who are maybe not as famous but have equally good ideas, or content that is custom-made for these top players while not taking medium to low players into account. I suggest to make a sticky where regular players can suggest their own quick fixes. Credit changes to the game that are made thanks to player suggestions. If you give players a feeling their suggestions can become reality, it will encourage dedication to players to really try to make this game better. This will spark creativity and perhaps, inspires Kabam of that one big score.
Discuss.
25
Comments
The game we have is the game Kabam wants us to have. Just try to have fun with what they put out.
So much for player-mod relationship
Thanks @Colonaut123 for speaking the truths, and for stepping up, only if the "deaf ears" would bother to listen
While this is a well written post it will either be; derailed, deleted, ignored, or any combination of those.
Kabam has a horrible record of customer service even after a promise to be better.
So while I applaud your attempt I know it’s in vain.
I think the mods are not evil, if you're constructive they're quite tolerant.
This has been suggested on the old forum to and I'm always hoping they'll go for it. I stopped holding my breath, but I'm still holding on to a sliver of hope.
Only thing that isnt on target with this post is the comment about the beta program. Its not for the top players at all. Both times they've done it, they picked people at random. Ive got about 5 people in my alliance that were picked for the MD/Dex testing. We arent top players by any means at all.
Not really at random. You had to have both RH and Luke Cage as a 4* when those where changed and you had to have MD and Dex unlocked (and I assume have points in them, but not 100% on that).
Being a top player had nothing to do with it, so you're completely right about that. I was about to explain that to OP myself.
Thats what I meant. Random players that met the criteria. I probably could have been a little bit more specific.
You didn't have to have them unlocked. The Beta Environment unlocked them for you.
I'm pretty sure only people using them already where invited. I'm going to check.
I'm 100% sure that wasn't the case.
From the official announcment..
Yes. I misunderstood. I thought you meant you had to have both. My mistake. Apparently you had to have at least one. I was in it, and I don't use both.
The announcement says I'm right:
On Tuesday June 5th at 11 am PDT, a select group of Summoners that use these two Masteries will receive in-game invitations to take part in the Beta Test. If your receive a Beta Invite, you will have until Thursday June 7th at 11 am PDT to opt in to the Beta Test.
However, you might be right anyway. But then Kabam their announcement is wrong. I don't care either way, it won't change the fact that I don't use MD and was (rightfully, imo) not invited to beta test. I just hope the change will make war more enjoyable.
Definitely. When I started visiting the forum she was pretty much the only one here. I remember how she introduced Miike and how those two referenced each other a lot while she slowely disappeared. I also remember how people disliked Miike a bit simply because he wasn't Ad0ra. I know he has made some comments since that have turned into a joke (like super effective Cyclops) but I still wonder if people would like him more if he'd been less of a replacement.
Either way, posts from Ad0ra make me nostalgic. I love reading them, almost no matter what they say. I also love that we got an update on what she's doing XD
Lol, exactly why I'm here now.