**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Kabam Support - what's the point?
RedBaron99
Posts: 45 ★
Foreword: As always, please try and keep any responses to this constructive.
I raised two tickets recently about the overheating, and the ridiculously random lag and jumpiness I've been getting. For the former, I got an instant response closing my ticket and telling me that due to the number of complaints about it, I wouldn't be getting a reply.
For the latter, I spent time making sure I'd checked all the forums and FAQs first for resolutions to my issues, then spent more time filling out the cut and paste list of questions you get asked for any reported issue - which came from a different 'adviser' than the one who sent me the initial cut and paste. The irony of wanting consistency wasn't lost.
Your team's response to my time spent trying to help? Another cut and paste, generic message - clearly from a menu of responses you send to all of your customers, regardless of the issue they have. As an added slap in the face, you close my ticket without first asking. No discussion. No attempt to resolve. Just bland platitudes that serve no purpose other than to irritate me, and tick a KPI box to say you've resolved an issue in under a day.
Are my expectations of being treated as a valued customer too high?
I hadn't contacted Kabam's support team for a while, and today I realised again why I stopped bothering.
I raised two tickets recently about the overheating, and the ridiculously random lag and jumpiness I've been getting. For the former, I got an instant response closing my ticket and telling me that due to the number of complaints about it, I wouldn't be getting a reply.
For the latter, I spent time making sure I'd checked all the forums and FAQs first for resolutions to my issues, then spent more time filling out the cut and paste list of questions you get asked for any reported issue - which came from a different 'adviser' than the one who sent me the initial cut and paste. The irony of wanting consistency wasn't lost.
Your team's response to my time spent trying to help? Another cut and paste, generic message - clearly from a menu of responses you send to all of your customers, regardless of the issue they have. As an added slap in the face, you close my ticket without first asking. No discussion. No attempt to resolve. Just bland platitudes that serve no purpose other than to irritate me, and tick a KPI box to say you've resolved an issue in under a day.
Are my expectations of being treated as a valued customer too high?
I hadn't contacted Kabam's support team for a while, and today I realised again why I stopped bothering.
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This discussion has been closed.
Comments
With relation to the performance and overheating issues since the 19.0 update, this is an issue we are aware of and are working hard to address for all players affected. This is, unfortunately, a complicated issue and will require some time for investigation. For the latest information about the status of the issue, please keep an eye on our announcement thread. I understand that it may be frustrating, but we certainly are not ignoring the issue and will keep everyone updated as we work through this. We appreciate your patience and you should definitely not hesitate to reach out to support if you need help with any issues in the future.