**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.

Friend in alliance had units stolen by Kabam!

LSUCoolsLSUCools Posts: 49 ★
in Bugs and Known Issues
They claimed he issued a refund of the purchase but that never happened!!! They just put his units 4000
in the negative to account for the “refund” but he’s never received such. Kabam is refusing to correct their mistake and will not show proof of such refund.

Is there anyway to call someone and speak to them on the phone???? This is absurd.

Comments

  • Mirage_TurtleMirage_Turtle Posts: 1,868 ★★★★
    The phone line was disabled years ago. Support is the only way to get this resolved.

    Best of luck to your friend.
  • awesomesauceawesomesauce Posts: 774 ★★★
    Is it possible to earn those units back in game to bring it back into a positive balance?
  • Kabam MiikeKabam Miike Posts: 8,213
    Hey there,

    I appreciate you trying to look out for your friend, but in cases like this, it's important to not believe everything that a friend tells you.

    We cannot comment on actions taken on Individual accounts in the forums. Your friend will have to contact our support team on their own, but in cases such as this where Users have made chargebacks (or used services that have), we will not lift the Contest Credit balance.
This discussion has been closed.