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Units??

CushyCushy Member Posts: 57 ★
in General Discussion
Hi I kept trying to purchase units and it said failed every time. I then had message from my bank saying that I had tried to purchase through iTunes, and it has taken all the different tries out of my account, but I have not received any credits?

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  • MrBanksMrBanks Member Posts: 1,002 ★★★
    Cushy wrote: »
    Hi I kept trying to purchase units and it said failed every time. I then had message from my bank saying that I had tried to purchase through iTunes, and it has taken all the different tries out of my account, but I have not received any credits?

    This sounds like a personal issue with your bank
  • CushyCushy Member Posts: 57 ★
    I’m not sure who to contact. I’ll have to get on to my bank tomorrow then
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Hi there!

    I'm sorry to hear this is happening. If they haven't shown up after restarting your game, please contact our support team via the in-game option. To do this, select the gear icon in the main screen of the app then scroll to click 'Support'. I would also recommend reaching out to Apple Support to see if they can confirm the payments.
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