I MISTAKENLY USED AN AWAKENING GEM

ICE_ICE_BABY

so i was looking at my roster and as usually, i double clicked on items too fast and accidentally duped a champ.
i raised a ticket to the team and i haven't gotten a response.
what can i due here?
can i get a TICKET much like the RDT to undupe the champ?
please dont bury my post. i need answers.
kabam Santa be my here and give me a ticket to undupe my champ
(Netflix DD)

Bik

did this ever get resolved and did you let them know right away or realize you used the gem a couple of days later.