Google Play Achievements - I stopped getting them

When I first started playing MCOC I used a Kabam account because signing in with Google Play required a Google+ profile and I didn't have (or want) one. With the last update, this was fixed so I could sign-in with Google Play.

But the Google Play Achievements don't work for me. I have 3 achievements for assembling a team, but many achievements I'd earned earlier (like completing Act 1, completing any quest 100%, etc) haven't triggered. And achievements I've definitely made since the update also aren't triggering.

I'm not even sure if this is an issue with the Android build of MCOC or something on Google's end. But the achievements do seem to work in other games.

HEEEHHHHHHP!

Comments

  • I have the same issue.
  • Akrm123Akrm123 Posts: 1
    لدي نفس المشكلة
  • Welp, it's 8/30/17 and still no achievements in Google Play for MCOC. I probably have 5-10 that I should have earned.
    I'm definitely not the only one having this issue, not just based on the comments. See this reddit thread:

    https://www.reddit.com/r/ContestOfChampions/comments/68ecj1/google_play_achievements_not_unlocking/

    where someone else reports the issue. Now supposedly I'm supposed to open a support ticket with MCOC to try and address the issue. But this thread over on the Google Play Help Forum shows how useless that could be:

    https://productforums.google.com/forum/#!topic/play/c5ePHVgSzHQ

    because the poor dude who asked Google for help just gets the run-around where they say "Contact the app developer!". I suspect Kabam is too busy working on the next event and other work to address it, though perhaps when 15.0 is released it'll be fixed?

    If anyone else is having this issue, please post a comment here! I'll see if I can get this some raised awareness.
  • ATR6135ATR6135 Posts: 2
    I'm level 53 and it says I've completed 98% of 'Reach summoner level 50' haha.
  • JuggerneyksJuggerneyks Posts: 142
    i haven't received achievements for mcoc for ages, at some point a long time ago, it stopped working
  • I opened a support ticket with Kabam for this issue yesterday (9/9/17), and they suggested mostly the usual bit of clearing the app cache, uninstalling updates, etc. I did that both for MCOC itself as well as the Play Games app. None of that worked.
    Kabam came back and told me the issue is not actually with them (surprise!) but with Google Play. This, of course, is known as passing the buck. :/

    I'm poking around the Google contact support page, but it's pretty clear there's an actual real issue here, it cropped up around June but it doesn't impact everyone. I think it's more likely to be an issue with MCOC then with Google, but I don't rule out the possibility there's bugs, server issues or other problems on Google's side.

    Let's keep adding to this thread to document the problem.
  • Screenshots proving Play Games achievements not unlocking, but should be for me.

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  • I don't have the achievement for get a 2*. Not kidding.
  • beaupoembeaupoem Posts: 313
    it stopped working for me a while ago. then i made a new account and it started working again. but now i'm so used to not logging in my google play account that i don't even log in for achievements anymore...
  • I talked to Google's Play support today, and the guy said they can't possibly tell what the issue is because they don't have access to the game's databases, logs, or systems. And he asked if other games were unlocking achievements for me, they are. I got one just yesterday for a different game!

    Everyone who has this issue, here's what to do:
    1. Launch the game. Make sure you're logged in with your Google Play account
    2. Tap the gear icon in the upper left from the Home screen of MCOC
    3. Look for the green button that says "SUPPORT" and tap on it
    4. You'll get a webpage listing Alerts and asking what you need help with. Scroll until you find "I want to report a bug or technical issue". Tap on that.
    5. Tap on "Other bug/technical issue"
    6. Tap on "Bugs and Known Issues". Scroll down to the bottom and click on the "I need more help" link (it's a yellow bar)
    7. Fill out the form with the issue you're having (Achievements not unlocking) and briefly describe it. I'd recommend saying how long you've had the issue too. Make sure to put in your e-mail address as well! Then tap submit

    You should get an e-mail about your case pretty quick. I got quick response times on mine, but ultimately didn't get anything solved. If your ticket gets closed without being resolved, wait a day or so and open another one. Reference all the old tickets you've opened too!

    It's a lot of work but it's ridiculous Kabam is trying to pass the blame onto Google. They need to fix it or at least SAY they know about it and are working on it!


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