i have a problem .please help

Batman1903Batman1903 Member Posts: 208 ★
in Bugs and Known Issues
hey ,ijust updated the game from play store and when the game started showing downloading screen with the blue bar at 23/149 mb.its half an hour now but still its stuck there. rebooted the game i got same results.my device is samsung j2.

Comments

  • LormifLormif Member Posts: 7,369 ★★★★★
    edited April 2019
    So what version of the J2 do you have? Some of the older version such as the 2015 and 2017 model are not supported (only a quad core 1.3GHz processor instead of 1.4) also what version of the OS?
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Hi there!

    I'm sorry to hear you're having issues downloading the latest version of the Contest! Let's see if we can figure out what's going on!

    - Ensure you have enough space on your device for the download-- this can at times halt the ability to download
    - Make sure you are on a strong Wi-Fi Connection as Data can also cause issues with downloading it
    - Try uninstalling the game entirely then doing a fresh reinstall

    If you continue to see this as an issue, please reach out to our Support Team via this link HERE.
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