When I did first pass through 6.1 the rewards for completion didn't show up in that rewards screen but were in my inventory. If they're nowhere in your inventory submit a ticket. That's about the only course of action you have.
You received them. Don't worry. Same thing happened to me. I nearly freaked out, but then when I looked at my inventory I saw my 5* & 6* shard amount increase.
I too just did initial run. Restarted about 15 times now, and uninstalled and reinstalled app. Submitted ticket...been waiting 50 minutes, and nothing...no inventory. No shard increase...act 6 has been put almost a month now? And this is still a problem?
Same here. Seems to be a bug that popped up today. Finished 100% 6.1 exploration and didn’t get the rewards. Restarted the game many times in the past couple hours and nothing in my inventory or crystals from the exploration rewards. Sent in a ticket as well.
While we work on finding the problem and solution, I want to ensure you all that you will receive the rewards that you have earned. If this occurs to you, do not worry. We will make sure you get the rewards you have earned.
Thinking about it when I completed act 6 I only got the quest rewards for 6.1.6 show up in the rewards but the rest were in my inventory. I wondered where the shards and rank up crystal all came from, I just assumed I'd missed it or the rewards needed scrolling across to see them
Hello. Three hours ago I finished act 6.1 and I didn’t rewards and titles. I restart the game but I still have no prizes. I am asking for help with the problem.
Comments
I've passed this on to the team for investigation.
I wondered where the shards and rank up crystal all came from, I just assumed I'd missed it or the rewards needed scrolling across to see them
I restart the game but I still have no prizes.
I am asking for help with the problem.