Potential Delay to v44.1 Launch

We are currently working through some issues that may affect the release window of v44.1. This means that the update may not release on Monday as it usually does. We are working to resolve the issue holding us up as quickly as possible, but will keep you all updated, especially if the delay results in any changes to the content release schedule.
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Alliance Chat and Direct Message bugs?

WolfrhkWolfrhk Posts: 78 ★
in Suggestions and Requests
Our Alliance uses Alliance Chat and DM's as our main source of communication. We've noticed after the last update that chatting can be delayed or not show up at times.

Also yesterday I tried sending direct messages to many messages of the alliance who were online, and nobody responded. Anyone else having this issue?

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    Kabam PorthosKabam Porthos Posts: 4,676
    Hey Wolfrhk, I'm sorry to hear you're having some issues with the in-game Chat feature.

    A delay in the text appearing after you've sent a message could be caused by a loading issue, and if you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve it.

    - iOS Troubleshooting
    - Android Troubleshooting

    While it's possible that a similar loading issue may be causing your messages not to appear at all, it's also possible that you're unable to use the in-game Chat feature as a result of having received a temporary or permanent Chat ban.

    Unfortunately, we're unable to view account-specific information here in the Forums and can't be sure if you've received a Chat ban or not. Therefore, I recommend reaching out to our Support Team for clarification. You can contact them by clicking HERE.

    Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.
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