Request for information from Kabam

Posting this here because I have bot received any reply after posting in bugs thread for 3-4months.

I play on Redmi note 5 which used to run the game with ease with 4-5 Background apps running at the same time. It ran smooth ever since I bought the phone in 2018 and ran smooth for nearly a year. But for the last few months , I am unable to play with even developer settings enabled , with only the game running . I am able to play Pubg and asphalt on it with ease but mcoc keeps dropping inputs. Not dropping, they dont register at all. If lucky, it registers for a few minutes and then goes south again. I
Game is unplayable.

I do not believe this is a device issue as I am having no issues outside mcoc and have reinstalled the game and factory resetted my phone.
If you could please inform if Mcoc still supports my device or not, then either I can look into other devices or die in peace . This has been going on for 6-8 months .

I love the game, been playing for 3+ years and have spend money and hours on it, so please help a brother out before closing this thread. I ll leave the details below .Thank you.

Device : Redmi Note 5 (4Gb Variant , free
space of 48GB)
Miui: 10.2.1.0
Network : WiFi (BSNL), Data (JIO)
Game version : Latest , End game event one.
Observed everywhere in the game.

Comments

Troy_Elric123

4GB RAM
Android 8.1.0 OPM 1.171019.019
Miui Stable 10.2.1.0 OEGMIXM

Kabam Porthos

Hey Troy_Elric123, thank you for previously sharing your feedback in one of the dedicated threads for reporting lag and performance issues. Unfortunately, we're unable to reply to everyone's comments in those discussions. However, that doesn't mean we haven't read them or we aren't grateful for the feedback.

With that being said, if you're concerned that your current device may no longer meet the minimum running requirements for the game, I recommend reviewing THIS article.

If you have any further questions or concerns about this topic, I recommend reaching out to our Support Team for assistance. You can contact them by clicking HERE.

Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.