Rift Situtation: Am I Right or Wrong?

So this has been bothering me for a couple days now I just wanted to hear from you, the community, about this situation. I’m curious to see what everyone else’s input on this is.

So I did an Epic Rift and managed to land on the fully formed T2A! (Amazing right?!). However during the quest my modem began to malfunction and I lost WiFi for a few hours. When I got it back, the quest expired. This also meant that I lost my reward. My first thought was well this isn’t really fair to me, to be given a timer that ignores all technical issues and continues to count down. With that being said, I thought I’m pretty sure kabam could help me with this as I don’t deserve to be punished for something that isn’t my fault. I proceeded to contact support and ask for help. The response I got was that I’m basically out of luck, they could not help me, and wrote 15 sentences about how the timer works (Felt a little insulted with that one). Anyways, I feel sort of robbed. An attempt to make things a little better wasn’t even made, so that really put the knife all the way in.

What do you guys think? Let me know I’m curious to hear your thoughts!

Comments

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ItsJustJoshhh

Lol you trying to justify each response with very subjective comments. Nice way to try to sway your poll

Not really, this whole game is rng based. And if bad luck in the outside world plays a role in the level of fairness in the game then so be it. I’m not gonna whine and cry to kabam cause I know they won’t help me, but I’m still curious to hear everyone’s cronstructive criticism, which you lack.

Osfan8

There are definitely 2 things you could have done, either use data or go somewhere with free wifi...I’d almost guarantee there’s somewhere within 30 minutes of you...and finish the rift within the hour. Hopefully that’s constructive enough.

Prathap

If it’s the problem with your WiFi., how is it Kabam’s fault??

Thekiller8967

Sorry buddy, even though it was unforseen it's not really Kabamms fault. It would be really nice of them to give it to you (if it was my company I probably would) but unfortunately it's not their fault so they don't have to

Sometimes Kabamm directly causes us to lose things and they still don't compensate so on something that had nothing to do with them there's not a chance.

ItsJustJoshhh

Sorry buddy, even though it was unforseen it's not really Kabamms fault. It would be really nice of them to give it to you (if it was my company I probably would) but unfortunately it's not their fault so they don't have to

Sometimes Kabamm directly causes us to lose things and they still don't compensate so on something that had nothing to do with them there's not a chance.

Thank you for being insightful and respectful.

Demonzfyre

Are you using a phone to play the game?

ItsJustJoshhh

Thank you all for giving your input. It’s clear that this is no different than having bad luck in game. Not really something that can be fought. I appreciate those that have kept things professional and respectful. Thank you again everyone for your feedback!

Feeney234

Send in a ticket to your ISP. You'll have a better chance at getting a response lol