Missing items and didn't get item's

Zulfikar001

1k offers for 5k shards I get. but 1k 6star shard not get and alpha 2 also not got.

Kabam Porthos

Hey Zulfikar001, I'm sorry to hear you didn't receive all the Items from the Deal you purchased. If you haven't already, I recommend trying the troubleshooting steps below in an effort to resolve this issue.

- iOS Troubleshooting
- Android Troubleshooting

After performing those steps, please check for the missing Items once more. If you're still unable to see all the Items you feel should be there, I recommend reaching out to our Support Team for further assistance. You can contact them by clicking HERE.

Alternatively, if you would prefer to contact our Support Team from within the game, simply click on the gear shaped icon, located in the top left corner of the Home screen. From there, tap the button which says “Support”, then tap the button that says “Need more help? Contact us”.